2 stars
SureStay Plus by Best Western San Antonio Airport
11355 San Pedro Avenue, San Antonio, TX 78216-3121, United States
San Antonio, TX
See location+1 210 342 8488Photos of SureStay Plus by Best Western San Antonio Airport
Overview
Located just two miles from the San Antonio Airport and just off the Interstate 410 and Highway 281 intersection, we make it easy for you to experience all there is in the great city of San Antonio. Enjoy the comforts of home with our comfortable beds, satellite TV, and warm breakfast offered daily. Those traveling for business can enjoy our complimentary Wi-Fi that’s provided to all our guests and our easily accessible 24-hour business center. If you’re looking to take in the sights, our central location offers easy transportation and travel to nearby entertainment that’s perfect for everyone. If history and culture are what you’re seeking, downtown San Antonio is a short 10-minute trip away. Here, you’ll find historical sites like the Alamo, San Fernando Cathedral houses, and museums. Head to the famous River Walk, one of the city’s most popular tourist destinations, for great dining options and entertainment throughout the day. More of a thrill seeker? Hit high speeds and loops on the expansive selection of roller coasters at Six Flags® Fiesta Texas or SeaWorld® San Antonio. If you’re ready for exploration, the San Antonio Zoo is just five minutes away, spans over 54 acres, and is home to over 750 species of animals, making it an excellent family-friendly option. Not sure where to head first? Our friendly staff is always happy to point you in the right direction and help make your stay with us memorable.
Latest deals for SureStay Plus by Best Western San Antonio Airport
Amenities at SureStay Plus by Best Western San Antonio Airport
- Outdoor pool
- Fitness center
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Adapted bath
- Lowered sink
- Toilet with grab rails
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Key access
- Key card access
- 24hr front desk
Laundry
- Laundry facilities
- Ironing service
- Iron and ironing board
- Tumble dryer
- Washing machine
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Dining
- Microwave
- Restaurant
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Hardwood or parquet floors
- Telephone
- Pool view
Family friendly
- Cribs available
- Children's high chair
- Complimentary breakfast
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Pool
- Outdoor pool
- Pool towels
Outdoor
- Grill
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of SureStay Plus by Best Western San Antonio Airport
6.3
Okay
769 verified ratings
Wonderful
233
Very good
94
Good
92
Okay
51
Fair
66
Mediocre
52
Poor
181
Guests say
Guests had significant concerns regarding the service and cleanliness of the hotel, with many specifically mentioning rude staff and dirty rooms. The manager's customer service was particularly criticized, turning some guests away from future stays. However, several guests appreciated the central location and found the hotel visually appealing.AI-Generated from customer reviews
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Score by provider
6.5 out of 10
124 reviews
7.8 out of 10
1 review
4.7 out of 10
9 reviews
Pros (+) Nothing.
Cons (-) Far too much noise in the hotel at all hours and far too much noise due to being next to the highway. Shower was grungy looking. Checkout is before noon.
Pros (+) Location
Cons (-) Hotel room was dated and not well-maintained and the so-called breakfast offered little compared to breakfast offerings from other hotels.
Pros (+) Location, and price
Cons (-) Super flat cheap pillows, beat up tub, coffee maker seemed pretty dirty, needed new paint and updating, the night front desk person; she wasn't very friendly. Cool views of the airport and had a balcony by stairwell. Pretty basic room, you get what you pay for. Overall it was ok, I'm not saying it's bad and I'm not saying it's great but if it's your only option then it's cool. they also didn't giv...
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Pros (+) The bed was comfortable and the bathroom was spacious.
Cons (-) Everything about this motel room besides the bed and the spacious bathroom was horrible. The room was a smokers room and they wouldn't switch us to a non-smokers room without increasing the rate. The front desk clerk (night time) was rude/impatient and also passive aggressive towards my wife. The shuttle service only goes to and from the airport to the motel. We needed to get to the Air Force base...
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Pros (+) My stay was overall worth it for the price. They can improve with keeping the rooms adequately supplied with linens/towels and toiletries.
Pros (+) Ease of Check-in Airport Shuttle room was clean most of the staff was nice
Cons (-) owner was very rude, refused to price match (honor Wyndham price guarantee) and said that I didn't know what I was talking about. almost useless breakfast flat pillows A/C barely worked tiny bathroom
Pros (+) The shower had hot water ,
Cons (-) The Ac didn't work right , the entire building was so hot and the temp out side wasn't. There was no air flow in the building
Pros (+) Front desk staff was friendly and helpful
Cons (-) Airport shuttle was broken and they refused to pay for a cab
Pros (+) never again
Location
11355 San Pedro Avenue, San Antonio, TX 78216-3121
What's nearby
- San Antonio Zoo9.1 km
- Japanese Tea Garden9.3 km
- San Antonio Botanical Gardens10 km
- San Antonio Museum of Art11.9 km
- Splashtown San Antonio12.4 km
- Six Flags Fiesta Texas12.9 km
- Majestic Theatre13.1 km
- The Alamo13.1 km
- Market Square13.2 km
- Spanish Governor's Palace13.2 km
- Cathedral of San Fernando13.2 km
- San Antonio River Walk13.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at SureStay Plus by Best Western San Antonio Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price