|""Beautiful property, wonderful pool area.""||(in 2 reviews)|
|""Excellent location, lovely beach, amazing staff""||(in 17 reviews)|
|""Ideal location, excellent staff.""||(in 29 reviews)|
|"The room was not cleaned well."||(in 20 reviews)|
|"This hotel ruined our vacation experience."||(in 19 reviews)|
|"The water didn't get hot."||(in 6 reviews)|
|location is great||in 75 reviews|
|staff is amazing||in 72 reviews|
|room was clean||in 67 reviews|
|microwave in the room||in 60 reviews|
|hotel is nice||in 58 reviews|
|ocean view||in 49 reviews|
|beautiful beach||in 45 reviews|
|bar food||in 25 reviews|
|service was good||in 24 reviews|
|water pool||in 22 reviews|
|front desk||in 11 reviews|
|pool and jacuzzi||in 9 reviews|
|san juan||in 9 reviews|
|comfortable bed||in 5 reviews|
|rooms were nice||in 5 reviews|
|debit card||in 4 reviews|
|hotel construction||in 4 reviews|
|needs updating||in 4 reviews|
|several times||in 4 reviews|
|waiter named||in 2 reviews|
|waived the resort fee||in 2 reviews|
Location is great. Beautiful beach right there. Rooms were clean.
Hotel is a little run down. Staff was not extremely engaged at check in and check out. WiFi didn’t work. TV screen was grainy. Smoke smell late at night.
Breakfast buffet isn’t a good selection for diamond members
Wouldn't stay here again
Beautiful hotel and amazing location with some great amenity options.
The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
I will stay at another beach front hotel than this
I liked the beach being right there
Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Great Bargain for Winter & Snowbound Blues
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal.
The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean!
The beach is man-made, very small, and the ocean is more like an inlet.
The taxes were supposed to be encluded- they were not!!
Great overall vacation
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff
The rooms were very small and didn't have a dresser
Okay for one business night!!
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location.
No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
Providing views of Condado Lagoon, The Condado Plaza Hilton is located near a range of restaurants and cafés, and treats guests to a private beach, an outdoor pool and free wireless internet access in all areas. It is also a short car trip from Old San Juan and Condado Lagoon.
This hip 4-star resort offers numerous premium amenities, including water slides and outdoor tennis courts. Guests can take advantage of the recreational facilities available, such as a sauna and bicycle rental.
The Condado Plaza Hilton offers 570 air conditioned rooms filled with all the essentials to ensure an enjoyable stay. A refrigerator, a mini bar and movies-on-demand can also be found in each.
The resort offers an on-site bar, where guests can enjoy a drink either indoors or on the outdoor terrace. There is also the added advantage of an on-site restaurant.
The Condado Plaza Hilton is surrounded by the area's popular sightseeing attractions, including Fortin de San Geronimo del Boqueron and San Juan Bay Marina, which are within walking distance. The helpful staff at the tour desk are available to organise tours and activities in San Juan.
based on 399 reviews
Policies vary by room type and provider.
All reservations at The Condado Plaza Hilton – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
The Condado Plaza Hilton is located at 999 Ashford Avenue in Santurce, 2.9 km from the center of San Juan. Condado Beach is the closest landmark to The Condado Plaza Hilton.
Check-in time is 16:00 and check-out time is 12:00 at The Condado Plaza Hilton.
Yes, The Condado Plaza Hilton offers free Wi-Fi.
No, The Condado Plaza Hilton does not offer free parking.
No, The Condado Plaza Hilton does not offer free airport shuttle service.
The Condado Plaza Hilton is 1.8 km from San Juan Isla Grande. The Condado Plaza Hilton is 8.6 km from San Juan Luis Munoz Marin Intl.
Yes, The Condado Plaza Hilton has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.