3.9 Mediocre2021 Jul 11
I chose to rent a car from Sixt because my other rental I had booked failed to inform me they closed at 2pm on a Saturday so I had scramble to find something for us as we were staying in Yauco on the other side of the island. I knew I would be paying more. I found Sixt in a quick search while standing at the airport, saw they had a shuttle service, and off we went. The car we got was a different model, smaller than expected. And then to our price we were forced to add toll coverage and insurance which boosted the price by $400 for a one week rental to $1400. So basically, don’t expect what it says you will get, and add about 40% to the quoted price.
5.9 Okay2021 Jul 10
I was picked up at the shuttle pretty quickly. The driver was friendly. Was dropped off at the site. I heard the driver call in and told them my last name and he had checked my car pick up time on the last and told dispatcher. The driver brought us out some bottles of water and said we had to wait until someone from inside would come outside and call us. My party and I waited on some uncomfortable seats outside under a tent for over an hour. I then went inside to see why so long of a wait while everyone else was coming and going. I was told by an attendant calling the folks to get their cars that I had to go back outside and wait for my name to be called. I went back outside and waited another hour went by. So now I got there at 10am and it’s now 12:15 and I’m still waiting. I went back inside to find out my name was NOT EVEN ON THE LIST. MEAN WHILE I HAVE A RESERVATION FOR A 200.00 car ECONOMY RENTAL IN SAN JUAN, PR. OUTRAGEOUS. NO REAL APOLOGIES FOR THE INCONVENIENCE, no Upgrades no anything. Not a very good way to treat customers, especially just arriving into the island. Someone messed up and unfortunately at my expense.
8.0 Excellent2021 Jun 27
The staff was very friendly and helpfulThe location is not easy to find, plus the road is is full of holes
2.0 Mediocre2021 Jun 26
The worked justEverything, car, price, staff, the lot
4.0 Okay2021 Jun 13
The car was clean and ready and the staff was nice.The online description says rental car at airport but they actually shuttle you to an offsite location. We had a hard time finding where to go to get the shuttle to the car and that’s frustrating after a long day of flying. There are no signs at the airport that I saw to help. So, that took lots longer than expected. Also, all it said you needed is a drivers license. You need to bring proof of insurance or they make you buy it there. This rental was extremely expensive, 4 times the price in Florida and I would have done things differently had I known all of these things.
4.0 Okay2021 Jun 09
The staff was friendlyI did not like that no where in my reservations did they mention that I had to put a $500 deposit down ON TOP of the cost of the rental. I also don't like that they force you to get insurance or no car.
2.0 Mediocre2021 May 27
The staff was friendly, despite the issues experienced.Literally everything else. From the long wait, to having a faulty and dangerous car, to their support phone lines not working or being responsive (no one answered phone calls, either at the office or at corporate), to trying to contact anyone with the company to discuss a refund, it was a truly disappointing experience. I had plans to use their rental car that day to drive around the island and hike El Yunque. Instead, I spent from 10am to nearly 4pm attempting to resolve this rental issue.
2.0 Mediocre2021 May 15
Nothing at all was likable about this.The question should be. “What could have been worse?”
2.0 Mediocre2021 May 02
NothingThey don’t make customers wait at least 1.5 hours for be a car. May hand been longer but I left
2.0 Mediocre2021 Apr 29
How about PNut canceling my car because I had to wait at the airport an extra hour or two because the airlines lost my luggage and we had to figure out what we’re gonna do. So thanks to you guys I was stuck in Puerto Rico for four days with no car to get around with nothing to do and I was staying an hour away from the airport so I probably spent about $400 in Uber’s and taxis thank you very much very much