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2.0
We'll definitely dispute the charges on the credit card - the car broke down twice and upon our return we were informed that hertz would us call us to ascertain this issue. We got a bill sent to us via email and the phone call from them hasn't happened. We're upset 😡Reviewed 2023 May 13
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4.0
The size car we paid for was unavailable so we ended up in a small car instead. And due to that it was a waste of money because we were overcharged.Reviewed 2022 Aug 24
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4.0
I like how no one would ever take my complaint seriously. I locked the key in the car and had to find a locksmith to get it open. When I called the company, they told me the information to get local service was on the rental agreement. I explained that the rental agreement was locked in the car! To this date, I've still not heard from them.Reviewed 2022 May 09
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2.0
I live in yabucoa pr. I did reservation and I when no car or van that no goodReviewed 2022 Mar 31
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10.0
Smooth check-in process, clean and new car for a reasonable price.Reviewed 2022 Jan 05
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2.0
No one was there when our flight arrived. We had to go to a different rental spot to figure everything out.Reviewed 2021 Dec 22
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10.0
Everything was efficient and great.Reviewed 2021 Nov 10
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1.9
Actual price 300% of what kayak showed while bookingReviewed 2021 Sep 19
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2.0
Pros:Never got the rental! Hertz claims that kayak made the reservation without checking with them and there was no cars available. Never will use kayak again, horrible experience!Cons:Actually have a car available!Reviewed 2021 May 21
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2.0
Pros:Car was not available. They were sold out. I was stranded at 7am with no rental carReviewed 2021 May 11
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6.0
Cons:Your pricesReviewed 2021 Apr 26
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10.0
Pros:The hertz employee (I do not recall his name) was easily the most helpful and friendliest rental agent I have interacted with in SJ. A+. And the car was excellentReviewed 2020 Oct 20
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