Guest reviews
Overall rating
7.6
Good
Based on 91 reviews
Cleanliness
7.7
Comfort
7.8
Pick-up/Drop-off
7.2
Value for money
7.6
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
24
13
8
6
7
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: The hertz employee (I do not recall his name) was easily the most helpful and friendliest rental agent I have interacted with in SJ. A+. And the car was excellent
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10.0
Cons: Everything was good and professional
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3.6
Cons: The car broke down and we lost one vacation day waiting for tow truck and new car. Plus the car was extremely basic for the price.
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10.0
Pros: They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.
Cons: n/a
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2.0
Pros: My booking was cancelled, as I arrived 2,5 hours after the initial booking starting time.
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10.0
Pros: Staff was very friendly and helpful. Easy to figure out in terms of checking in and dropping off!
Cons: Nothing.
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7.2
Pros: Jeep was nice
Cons: Guy didn’t open the counter until 12 min after open and my car wasn’t even there until 25 min after the reservation started
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10.0
Cons: Nothing
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8.0
Cons: Vehicle was not completely clean.
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9.2
Pros: Excellent and speedy service.
Cons: We had 8 travelers each with a piece of luggage and trying to fit all that was a struggle. We needed a bigger car but no option for that.
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10.0
Pros: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.
Cons: The rental office was outside the terminal and across the street, but still convenient and easy to find.
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10.0
Pros: Everything was amazing, pick up/ drop off was smooth and car was great.
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Where can I find Hertz car rentals in San Juan?
Top tips for renting a car from Hertz in San Juan
- Economy rental cars from Hertz in San Juan are around 34% cheaper than other car types, on average