Car rental at San Juan Luis Munoz Marin Intl Airport

Car rental at San Juan Luis Munoz Marin Intl Airport

Search hundreds of travel sites at once for car rental deals at San Juan Luis Munoz Marin Intl Airport (SJU)

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Mon 19.06
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San Juan Luis Munoz Marin Intl Airport car rental reviews and directory

Alamo

9.0

Wonderful

262 reviews
Best rated

Cleanliness

8.8

Comfort

9.2

Pick-up/Drop-off

9.3

Value for money

8.5

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Intl Airport

+1 833 763 1735

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

10.0 Wonderful

Jun 2021

KAYAK
The cleaning of the car could be better and right now I’m thinking that renting a car is a little bit expensive

10.0 Wonderful

May 2021

KAYAK

Pros:

Easy to deliver, easy process

Cons:

Price

10.0 Wonderful

May 2021

KAYAK

Pros:

the staff was very friendly and resourceful

Cons:

the wait time to pick up could have improved if there were additional customer service representatives at the desk

10.0 Wonderful

Mar 2021

KAYAK

Cons:

N/A

10.0 Wonderful

Mar 2021

KAYAK

Pros:

Staff friendly and helpful It went easy

8.0 Very good

Mar 2021

KAYAK

Pros:

Offer cars with stick transmission

1 out of 43

Enterprise Rent-A-Car

8.7

Very good

109 reviews

Cleanliness

8.5

Comfort

8.8

Pick-up/Drop-off

8.8

Value for money

8.3

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Intl Airport

+1 833 763 1734

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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4.0 Mediocre

Jun 2021

KAYAK

Pros:

Staff was overall helpful and respectful.

Cons:

The 2021 kia mini van i rented for 11 days was just awfully dirty !! I kid you not. It smelled like a cat sprayed the rear of the vehicle. I had to purchase car freshener for 10 days, still the smell was unbearable. The front driver tire pressure was set at 74psi, when I received the vehicle, which i found very odd. The next day the same tire went down to 15psi. I had to pay $ 22.00 to repair the leak in the tire. That was a trick the enterprise person in charge of fleet maintenance did to over inflate tire so i would get stuck with repairs the next day !!! Karma will prevail...

8.0 Very good

May 2021

KAYAK

Pros:

Car was clean and functional and worked great.

Cons:

It took way too long to pick up our car. Not well organized.

4.0 Mediocre

Apr 2021

KAYAK

Pros:

The car was infested with roaches. At a point they were climbing on me. Had to leave luggage out to ensure I would not be carrying any home with me. Still, three made it. There were that many.

6.0 Okay

Mar 2021

KAYAK

Pros:

Easy and quick pick up and drop off.

Cons:

Very overpriced.

10.0 Wonderful

Feb 2021

KAYAK

Pros:

The staff was very friendly, and accommodated my group's needs. It was a great car that served our purposes perfectly.

Cons:

We were really disappointed to learn that there was a toll activation fee every single day it gets used. I think it should have been a one-time fee. Other than that, the rental was a great value.

10.0 Wonderful

Dec 2020

KAYAK

Pros:

Staff

Cons:

Nothing

1 out of 21

Ace

Cleanliness

7.6

Comfort

7.7

Pick-up/Drop-off

7.3

Value for money

7.1

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

6050 Isla Verde Avenue

+1 787 728 2418

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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8.0 Very good

May 2021

KAYAK

Pros:

The personal was friendly and nice.

Cons:

The car more clean

10.0 Wonderful

May 2021

KAYAK

Pros:

The logístics were good but rental was very expensive. To be fair so was everywhere else.

2.0 Poor

May 2021

KAYAK

Pros:

There was no car available even though I reserved one

Cons:

Being honest about car availability

6.0 Okay

May 2021

KAYAK

Pros:

Easy pick-up drop off

Cons:

Bait and switch. Rate plus taxes shown on website but you get there and they tack on a bunch of taxes. Was quoted 347 and ended up paying 471

2.0 Poor

Apr 2021

KAYAK

Pros:

Nothing I’ve never got my refund back because they told me they didn’t have any cars available for me after I payed for the reserved fee which was 44$ dollars

Cons:

Communication!!! And tell there employe not to send us to voicemail !! After the machine told me your wait time is 0 minutes next thing u know they send me to voice mail I was sooo upset it was my birthday weekend... I hate this service !!! Never got my money back and never got the car rental because they said they were sold out

4.0 Mediocre

Apr 2021

KAYAK

Pros:

Easy to return

Cons:

Still waiting for my deposit

1 out of 34

Thrifty

Cleanliness

7.7

Comfort

7.3

Pick-up/Drop-off

6.1

Value for money

6.2

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Marginal Los Angeles

+1 787 253 2525

Monday06:30 - 22:30
Tuesday06:30 - 22:30
Wednesday06:30 - 22:30
Thursday06:30 - 22:30
Friday06:30 - 22:30
Saturday06:30 - 22:30
Sunday06:30 - 22:30
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Reviews

4.0 Mediocre

May 2021

KAYAK

Pros:

The staff was very friendly. I rented a Jeep Wrangler and received a Honda CRV. I would not have mentioned it, but it was specific that it was a Wrangler to enjoy the environment on this vacation. Our flight was late, so they cancelled the Jeep and gave it to someone else after two hours. Nowhere does it say after two hours your car is cancelled ( I would’ve called if I knew this information). They did not call to confirm.

10.0 Wonderful

Apr 2021

KAYAK

Pros:

The staff was very friendly and extremely helpful. Would definitely use Thrifty of San Juan again!!!

4.4 Mediocre

Oct 2020

KAYAK

Cons:

I rented an Audi and the rental company told me they don’t even own an Audi

4.8 Mediocre

Jul 2019

KAYAK

Cons:

We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!

10.0 Wonderful

Jul 2019

KAYAK

Pros:

Yes

10.0 Wonderful

Jun 2019

KAYAK

Pros:

The staff was friendly. The car was ready on time. There were no issues at pick up. I suggest the ez pass when traveling.

1 out of 22

Payless

Cleanliness

6.7

Comfort

6.8

Pick-up/Drop-off

6.3

Value for money

6.2

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Baldorioty De Castro Ave

+1 787 625 8880

Monday05:00 - 23:00
Tuesday05:00 - 23:00
Wednesday05:00 - 23:00
Thursday05:00 - 23:00
Friday05:00 - 23:00
Saturday05:00 - 23:00
Sunday05:00 - 23:00
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6.0 Okay

Mar 2023

KAYAK
The car was really dirty and had cigarette burns on the seats.

1.9 Poor

Jun 2021

KAYAK
The only thing that was not easy and convenient was the drop off. Vehicle had low tire pressure light on. Waited two hours to get attended. Reservation was book for $500 time at pick up jump up to $700.

2.0 Poor

Apr 2021

KAYAK

Cons:

The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.

5.6 Fair

Mar 2020

KAYAK

Pros:

Price

Cons:

Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.

3.2 Poor

Feb 2020

KAYAK

Pros:

The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.

Cons:

The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.

3.6 Poor

Feb 2020

KAYAK

Cons:

We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!

1 out of 81

Dollar

Cleanliness

6.9

Comfort

6.6

Pick-up/Drop-off

6.2

Value for money

6.3

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Marginal Los Angeles

+1 787 791 5500

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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10.0 Wonderful

May 2021

KAYAK

Pros:

Very friendly and very good communication

Cons:

Our upgrade did not go through even though the website did

4.0 Mediocre

May 2021

KAYAK

Pros:

Really nice people. But they dont have the proper knowlege

Cons:

For 1 day and 2 hour I pay $ 311.00in economic car

8.0 Very good

May 2021

KAYAK

Cons:

More availability of cara

2.0 Poor

May 2021

KAYAK

Cons:

It took over an hour just to pick up the vehicle. Waiting outside in the heat with a medical condition was extremely unpleasant. I guess Bad phone service is not the only thing DOLLAR RENTAL is good at

3.6 Poor

Apr 2019

KAYAK

Cons:

Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection

7.2 Good

Apr 2019

KAYAK

Pros:

The initial price point was good. The driver who picked us up from the airport was very friendly and funny.

Cons:

The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.

1 out of 44

Budget

Cleanliness

6.8

Comfort

6.8

Pick-up/Drop-off

6.1

Value for money

6.3

One location in San Juan Luis Munoz Marin Intl Airport

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Avendia Salvador Caro

+1 787 791 0600

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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1.9 Poor

Jun 2021

KAYAK
We didn’t even get a chance to rent a car. The line was fifty people long and did not move the hour and a half we stood in line. There was only one poor guy working and he spent the whole time with just one customer. There was no communication as to what was the cause of the delay. We ended canceling the reservation and just taking Uber around. The whole experience was vey disappointing as we didn’t even get a chance to receive the service we booked.

3.9 Poor

Jun 2021

KAYAK
Convenient because it is located right in the airport however only 1 person working behind the counter. My reservation was for 11am and it took almost 2 hours just in line. Then another 15 or so for the car. The car rental agencies off the airport are much much quicker.

4.0 Mediocre

May 2021

KAYAK

Pros:

Staff was friendly

Cons:

Dropping off was a nightmare. Only one person working.

2.0 Poor

May 2021

KAYAK

Pros:

Not much - car was ok as expected

Cons:

Had to wait in line for 3.5 hours even with specific reservation - this issue is budget/Avis specific as they are severely understaffed. Will never use them again

10.0 Wonderful

May 2021

KAYAK

Pros:

Yes and yes

Cons:

The price could be less and autoexpresso only should be charged for what u

6.0 Okay

Apr 2021

KAYAK

Cons:

Smelly car and underage fee

1 out of 23

Sixt

Cleanliness

6.7

Comfort

6.3

Pick-up/Drop-off

5.6

Value for money

5.8

One location in San Juan Luis Munoz Marin Intl Airport

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Calle Dalia, C. Begonia

+1 787 791 1991

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

10.0 Wonderful

Nov 2022

KAYAK
I called the company with an issue I had with the car, due to the streets in the area, I had another car within 1 hour of my call. I was 55 minutes from their office. Excellent service

2.0 Poor

Oct 2022

KAYAK
It took for ever to get a car, not complaining about that as I arrived early and the accommodate me. The car has so many noises. I tried talking to someone and was places on hold to then be hang up on. On top of that, the return was TERRIBLE. I stopped to put gas nearby First asked the gas clerk to charge me $25. That was not enough so went inside the gas station, again and paid $5 cash. The pump stopped (been full) with $1..71. Upon the return of the vehicle, the unprofessional clerk at Banco Popular rental car tells me I going to be charged $6+ because the tank was not full.. WTF

2.0 Poor

Aug 2022

KAYAK
Slow and mindless policies that nickel and dime you.

2.0 Poor

Aug 2022

KAYAK
I have had rented cars with SIXT in Europe and one other occasion in Puerto Rico with no issues at all. This time in Puerto Rico was very different. The extras and the charge for eight dollars a day for tolls was very unexpected, and I felt that I was pressure to take it. Even if you don't go through tolls, you still have to pay, use it or not. This had never happened with this company before nor any of the other car rental companies on the island. Yes, I did reserved an economy car, but what I got was literally a shoe with wheels. The shuttle from the airport took almost an hour to pick us up and then transfer to the new location. The only positive was the gentleman that I dealt with at the counter, but he told me, that it the car had sand inside, that they were going to charge me a substantial fee for cleaning it. I will probably rent from SIXT in Germany again, but never ever in Puerto Rico. Beware of the extras not mentioned when reserving your vehicle. Use any of the other rental companies with better reputation and larger selection of vehicles.

10.0 Wonderful

Jun 2022

KAYAK
Customer service is top notch. I highly recommend using them for your car rental needs. Plenty of inventory to choose from at a very fair price.

2.0 Poor

May 2021

KAYAK

Pros:

The staff was friendly, despite the issues experienced.

Cons:

Literally everything else. From the long wait, to having a faulty and dangerous car, to their support phone lines not working or being responsive (no one answered phone calls, either at the office or at corporate), to trying to contact anyone with the company to discuss a refund, it was a truly disappointing experience. I had plans to use their rental car that day to drive around the island and hike El Yunque. Instead, I spent from 10am to nearly 4pm attempting to resolve this rental issue.

1 out of 37

E-Z Rent-A-Car

Cleanliness

5.5

Comfort

5.6

Pick-up/Drop-off

4.8

Value for money

4.9

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

5910 Isla Verde Ave

+1 787 791 1465

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
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2.0 Poor

Mar 2020

KAYAK

Pros:

Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rude

Cons:

Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d

2.0 Poor

Feb 2020

KAYAK

Pros:

Nothing

Cons:

Will never go there again

3.2 Poor

Feb 2020

KAYAK

Pros:

Nothing. Don’t come here.

Cons:

The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.

5.6 Fair

Jan 2020

KAYAK

Cons:

Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.

5.2 Fair

Jan 2020

KAYAK

Pros:

Not really

6.0 Okay

Jan 2020

KAYAK

Cons:

The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers

1 out of 44

NextCar

4.1

Mediocre

111 reviews

Cleanliness

5.0

Comfort

4.8

Pick-up/Drop-off

4.2

Value for money

3.8

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial Marginal

+1 787 726 7350

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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4.0 Mediocre

May 2021

KAYAK

Pros:

The staff was helpful.

Cons:

The car didn’t have a radio that worked. The taxes and fees were excessive and almost as high as the rental cost.

2.0 Poor

May 2021

KAYAK

Pros:

One of the worst car rental experiences I've ever had. I reserved an economy car for one day at an outrageous cost of $218 and when I got to the rental agency they told me it was going to be an additional $90 in taxes and fees. This was on top of the $68 in taxes and fees that was already charged to the original reservation cost. $300 total for 1 day economy rental! I didn't rent the car and won't ever rent from Next again.

Cons:

Transparent pricing and not trying to gouge you for extra costs when you arrive at the desk

2.0 Poor

May 2021

KAYAK

Pros:

Stood in line for 3 hrs to pick it up. Customer service hung up on me. The whole experience with staff was sketchy and felt like a scam. I will not be using this car rental company again in the future and have a sour taste in my mouth about Kayak.

Cons:

A lot

8.0 Very good

May 2021

KAYAK

Pros:

Process was easy, staff was friendly, car was as expected.

Cons:

There were several additional fees and taxes totaling in over $100 more than the price I was quoted online. Seems the fees were a bit over the top and just a way to get more money out of you. Overall it was still very affordable.

8.0 Very good

Apr 2021

KAYAK

Pros:

Staff was friendly for sure and dropped off was okay no issues

Cons:

Work out with clients a bit better, I got my flight canceled by American airline because they sale tickets without having space 🙃so my family and I ended up buying new tickets for another airline in a different time, I was supposed return the car at 4am but because the issue now we were leaving PR at 11:42am and car next only gave us 4 hours of grace spirit which I tried to at least returned at 9am because we were staying an hour away from it but they were not as peasants as you thought they will be instead the guy name Ivan had an attitude and basically said take it or pay for an extra day so we were at the airport for almost 4 hrs because of that, I want to say your driver's are such a polite people 😀 great customer service they're the best so far in my perspective of what a customer service implies!!

4.0 Mediocre

Apr 2021

KAYAK

Pros:

Nothing

Cons:

Ripped me off on the Daily tolls. I didn’t want it and they added it and would take it off. 30.00 rip off

1 out of 32

Routes Car & Truck Rentals

Cleanliness

4.6

Comfort

4.6

Pick-up/Drop-off

3.6

Value for money

3.9

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial, Marginal Los Angeles

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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1.9 Poor

Jun 2021

KAYAK
I booked a last minute rental through kayak as I was heading to Puerto Rico in an emergency. I had my wife call as I was boarding my plane to ensure that the car I was attempting to rent was actually available. When she called they said they had no cars available. Not sure what happened with the algorithm or who was responsible but I had to have my family leave a funeral to pick me up almost an hour and a half away.

1.9 Poor

Jun 2021

KAYAK
Too slow too unorganized too expensive for what we got. Was told our insurance policy from Texas wasn’t good here unless we had a 2016 or newer vehicle covered. 🤬

10.0 Wonderful

Jun 2021

KAYAK
Drop off was fine, but pick took an hour.

2.0 Poor

Jun 2021

KAYAK

Pros:

Guys please, I don't write reviews a lot but I had to for this company. PLEASE AVOID AT ALL COSTS!

Cons:

There were cockroaches in the vents of our car! We Put on the heat and all of a sudden they all came crawling out!

2.0 Poor

May 2021

KAYAK

Pros:

I enjoyed the shuttle drivers that picked me up and dropped me off at the airport. They were very friendly and helpful. The man that helps you check in once you get to the facility was also very helpful and nice. The car was clean and drove well, but it was given to me with half a tank of gas and the check engine light was on.

Cons:

The rest of my experience with this company felt like a scam. I booked an economy vehicle for 5 days for a total of $320, and I have been charged $753 because of hidden fees and their refusal to release the $250 hold on my card. The woman who assisted me, Jennys Vicente, was very unfriendly from the time I reached the desk to the time I returned the vehicle and spoke to her again about my concerns and questions 5 days later. I was not allowed to use my own insurance to cover the vehicle, despite having full coverage insurance, and bringing proof of my coverage. Jennys told me that my vehicle had to be within 5 years in age of their 2020 Hyundai Accent. I have never heard that in my life, especially in America, and I have been renting cars inside and outside the US for some time now. I was charge $15 a day for insurance. Then I was charged $9 a day for an E-Z pass to go through tolls I did not use, but they don't tell you that there is a toll on the Carolina road to get to San Juan from their facility. That's a scam, especially if I have to leave and return the car to this facility, and if you don't get the E-Z pass you get fined a hefty amount for not getting the package. But why would someone be charged $9 a day for an E-Z pass they aren't using?!? I brought up this concern with Jennys when I returned the car, and asked for a refund for the E-Z pass charge. She said she couldn't authorize that because I used the road right in front of the facility to leave Carolina and go to San Juan. She specifically told me before I received the vehicle that if you're only staying in San Juan, you don't need the E-Z pass. After continuously expressing the unfairness of tthe charge and how it was unnecessary, she told me that she would put a note on file for her manager to contact me concerning the charge and gave me an updated receipt that reflected the $250 hold being refunded. It is now a week since I left PR and returned the car intact and as I received it. I never received a call from anyone about the E-Z pass charge and I still have a $250 hold on my card. $753 for a 2020 Hyundai Accent for 5 days!!! A scam!!! I had to contact them about these issues, and I am getting the run around about getting my $250 back and my concerns regarding the E-Z pass. DO NOT RENT FROM THIS COMPANY!!! THEY ARE NOT TRUTHFUL. THEY ARE NOT HELPFUL. THEY ONLY CARE ABOUT MONEY!!! Also, if you plan on staying in San Juan, use Uber or rent a car from a more reliable company because it will be cheaper and less of a headache.

2.0 Poor

May 2021

KAYAK

Pros:

nothing

Cons:

It is less than a one star business. If you need to rent a car during business hours it is a disaster. Theres not enough staff, its very disorganized and you have to wait outside in the heat for up to two hours to pick up your rental. I made the mistake of not looking up the place beforehand thinking the discounted price was related to it being out of the airport.-The “free shuttles” don’t come every 15-20 minutes more like 30-40min which is an issue especially if you are trying to catch a flight. The shuttles also did not have properly working ac so you are stuffed in a van with 10-12 other people in hot van. Its about $30 cheaper than getting a rental at the airport and it is DEFINITELY not worth it. From my previous experience traveling to San Juan, I would suggest getting a rental at the airport, the service is efficient and professional.

1 out of 85

Hertz

7.5

Cleanliness

8.0

Comfort

7.8

Pick-up/Drop-off

7.5

Value for money

7.5

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Airport

+1 787 791 0840

Monday06:30 - 22:30
Tuesday06:30 - 22:30
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday06:30 - 22:3000:00 - 23:59
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10.0 Wonderful

Jan 2022

KAYAK
Smooth check-in process, clean and new car for a reasonable price.

2.0 Poor

Dec 2021

KAYAK
No one was there when our flight arrived. We had to go to a different rental spot to figure everything out.

10.0 Wonderful

Nov 2021

KAYAK
Everything was efficient and great.

2.0 Poor

May 2021

KAYAK

Pros:

Never got the rental! Hertz claims that kayak made the reservation without checking with them and there was no cars available. Never will use kayak again, horrible experience!

Cons:

Actually have a car available!

6.0 Okay

Apr 2021

KAYAK

Cons:

Your prices

10.0 Wonderful

Jan 2020

KAYAK

Cons:

Everything was good and professional

1 out of 14

Europcar

7.0

Cleanliness

7.0

Comfort

7.4

Pick-up/Drop-off

6.8

Value for money

6.8

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Counter Off Airport,shuttle Bus

+1 787 710 2777

Opening times not available

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8.0 Very good

May 2021

KAYAK

Pros:

The staff was helpful, and the car was clean.

Cons:

We had to wait 45 minutes before the pickup van for us.

8.0 Very good

Apr 2021

KAYAK

Pros:

The workers were pleasant and the car very clean and covid protocol followed.

Cons:

The insurance daily rates was high. $40 per day and $250 deductible? Wow

10.0 Wonderful

Apr 2021

KAYAK

Pros:

Friendly staff and super easy pick up and drop off.

2.0 Poor

Apr 2021

KAYAK

Pros:

Nothing, rude, arrogant, no help. Showed up, car had been wrecked the day before, was never called or made aware of this, left stranded outside with no help to get anywhere.

Cons:

Everything could have been better. I will never use europcar again for the rest of my life, and I hope no one else does either. Those people were terrible.

5.6 Fair

Mar 2020

KAYAK

Pros:

The car worked well

Cons:

I was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.

10.0 Wonderful

Jan 2020

KAYAK

Pros:

Staff was very friendly. The shuttle was comfortable and all for a great price

U-Save

6.1

Cleanliness

6.7

Comfort

6.7

Pick-up/Drop-off

6.2

Value for money

6.4

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Urb Valencia

+1 787 253 4008

Opening times not available

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2.0 Poor

Mar 2023

KAYAK
Our flight was delayed. We called to let them know 4 hours prior to our pick-up time. They told us they would only hold our reservation for 1hr (our flight was delayed 2 hours), and after that they'd give it to the 1st walk-in and we'd have to get a car in a first come first serve basis. If we had failed to show up on time for our appointment, I'd completely understand if they gave it away. But we called to let them know we'd been delayed and that we were still planning on renting the car for our 2 week visit!

6.0 Okay

Mar 2023

KAYAK
usave is next to the dennys. tricky to get into the area from surrounding roads, pay close attention (we went in the one-way street wrong way on return but this doesnt seem to be a big deal in PR). can get busy in office, often only one staff around. airport shuttle is convenient. car was basic but clean and worked well enough for our week trip (had a maintenance alert on it for oil but the oil had just been changed but alert not cleared according to staff - seemed ok for trip).

10.0 Wonderful

Dec 2021

KAYAK
The airport could and should create a special sign for airport shuttles. With company logos. That way there is no question on where we should stand.

2.0 Poor

Dec 2021

KAYAK
Got blindsided by insurance fees. They're not necessarily unreasonable, but they were buried in the terms and conditions and cost me an unexpected $200 at the counter.

8.0 Very good

Nov 2021

KAYAK
Car was very clean and very dependable. There were way to many hidden fees and taxes. car stared being affordable but became just as pricey as other sites.

2.0 Poor

Nov 2021

KAYAK
I did a reservation to pick up vehicle @ 10:00pm. I arrived @ the airport about 8:50pm. Im waiting for a vehicle to pick me up at that time. No one had arrived, I called no one answer. I got a UBER to get there. There were close at 10:00pm. So I had to Uber back to the airport and get a rental a ENTERPRISE which the rate was the same and better services and they gave me upgrade. So will do business in the future with ENTERPRISE. So I called the next day I spoke with a representative early and he was unprofessional. Saying that I was a liar and etc etc. All I told him to not charge anything on my card . USAVE, I think they have to change that name. Unfortunately

Avis

5.4

Cleanliness

6.8

Comfort

5.8

Pick-up/Drop-off

5.8

Value for money

5.3

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Avendia Salvador Caro

+1 787 253 5926

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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10.0 Wonderful

Jun 2021

KAYAK

Pros:

Experience

2.0 Poor

May 2021

KAYAK

Cons:

Unprepared for influx of tourist. Wait time was close to 2 hours to get vehicle.

2.0 Poor

Apr 2021

KAYAK

Pros:

The staff was kind and the car was clean.

Cons:

We will never again rent from Avis. After traveling all day with 5 kids, renting three cars from this company and having to stand just stand and wait for what seemed like an eternity. The company is poorly understaffed and needs to one up with a much better system because the one in place will nose dive the entire business. Our rental was DOUBLE the price we had paid years prior and the service didn’t match what we paid, not even close.

6.8 Okay

Sep 2019

KAYAK

Pros:

Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan

Cons:

Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.

2.0 Poor

Apr 2018

KAYAK

Pros:

nothing

Cons:

Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.

9.2 Wonderful

Apr 2017

KAYAK

Pros:

We got there at 11am, about 1.5 hours early so we wouldn't have to add an extra day to our rental, and then I realized I completely forgot to gas up. The guy was very nice, told me where the closest gas station was, and told me he wouldn't charge me for an extra day.

National

8.5

Very good

2 reviews

Cleanliness

7.0

Comfort

8.0

Pick-up/Drop-off

9.5

Value for money

7.5

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Intl Airport

+1 833 763 1736

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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6.0 Okay

Jan 2023

KAYAK
The car I booked was a standard SUV. The car I got was far from a standard SUV. It was a smaller SUV. It had a bad smell in it and the car's performance and ride was terrible.

Economy Rent a Car

8.0

Very good

5 reviews

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

10.0

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Marginal Los Angeles A15

+1 877 326 7368

Opening times not available

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10.0 Wonderful

Feb 2017

KAYAK

Pros:

Target rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.

10.0 Wonderful

Nov 2016

KAYAK

Pros:

Economy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!

Cons:

Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your

4.0 Mediocre

Oct 2016

KAYAK

Cons:

insurance very expensive

8.0 Very good

Jan 2023

KAYAK
Great experience overall. I had a difficult time finding the shuttle from the airport and ended up paying my own taxi, however, I think that was because I couldn’t follow the signs! Will rent with them again on a return trip.

NU Car

6.3

Cleanliness

6.8

Comfort

6.9

Pick-up/Drop-off

6.1

Value for money

6.1

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Marginal Los Angels Km 10.3, Isla Verde

+1 787 791 5900

Monday05:00 - 23:00
Tuesday05:00 - 23:00
Wednesday05:00 - 23:00
Thursday05:00 - 23:00
Friday05:00 - 23:00
Saturday05:00 - 23:00
Sunday05:00 - 23:00

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2.0 Poor

May 2021

KAYAK

Cons:

The wait and service

8.0 Very good

Feb 2022

KAYAK
We had a lot of ants in the car that got into our food we just left for 3 hour while parked. We did not leave any food over night. Pick up and drop of takes a long time, specially if you dropping off early morning and want to take the shuttle back to the airport. I ended up getting an uber as the shuttle was very late.

6.0 Okay

Feb 2022

KAYAK
Nu Car did not disclose that an additional $104 insurance fee would be required if your personal insurance coverage is for a vehicle that is 2017 or older production date. The car was functional but had clearly be ridden hard and the front glass not cleaned effectively. Rental site is further away from airport than most of the San Juan airport providers. We had chosen this provider to save money and with the undisclosed insurance requirement most of the savings were wiped out and had I known would have rented from a different provider.

2.0 Poor

Feb 2022

KAYAK
Check google reviews the place is a scam.

10.0 Wonderful

Jan 2022

KAYAK
Car in good shape, good price compared to others. Just check out took longer than I would have liked. Check in was great.

8.0 Very good

Nov 2021

KAYAK
Rental office is not open 24 hours a day. If your flight is delayed past 11 pm, you will not be able pick up the rented car until after 5 am. Just something to consider before booking.

Ace Rental Cars

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

6050 Isla Verde Avenue

+1 787 728 2419

Opening times not available

Filters

No reviews available

Airbnbcars

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Ave jose a tony Santana

+1 787 361 2020

Opening times not available

Filters

No reviews available

Bella Group LLC

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Aeropuerto Ave.

+1 855 402 3552

Opening times not available

Filters

No reviews available

Classique Car Rentals

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Intl Airport SJU

+1 954 573 9046

Opening times not available

Filters

No reviews available

Fox Autorent

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport Luis Munoz Marin Intl SJU

+1 787 728 2418

Opening times not available

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No reviews available

GREEN MOTION

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Avenida Aeropuerto, , Cangrejo Arriba - Carolina, Porto Rico

Opening times not available

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No reviews available

keddy by Europcar

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

International Airport Meet & Greet- Avenida Laguna 10,Laguna Shop.Centr

Opening times not available

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No reviews available

MEXRENTACAR

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport 10200 Marginal Los Angeles Calle Celestial

Opening times not available

Filters

No reviews available

Popular Auto

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport Luis Munoz Marin Intl SJU

+1 866 257 4848

Opening times not available

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No reviews available

Priceless

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial Marginal

+1 787 726 7350

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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No reviews available

Rent-A-Wreck

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial Marginal

+1 787 726 7350

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

Rent@Car

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport

Opening times not available

Filters

No reviews available

Sunnycars

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Avenida Laguna 10/ Laguna Shopping Center

Opening times not available

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2375 travelers who rented a car in San Juan Luis Munoz Marin Intl Airport gave the car agency they used an average rating of 6.0

Car rental locations at San Juan Luis Munoz Marin Intl Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at San Juan Airport

  • When getting your car rental at San Juan Luis Munoz Marin Intl Airport (SJU), inspect your rental car before hopping in and driving off. It would be best if you kept an eye on any indicator of both interior and exterior damage. Check out for stains, rips, markings on the interior, and scratches, and dents on the exterior. Although the damages ought to have been already recorded by the rental agency, it would be helpful to be sure. If you don't, you risk being charged for damages that already existed when picking up the rental car.
  • If the insurance offered by the car rental at San Juan Luis Munoz Marin Intl Airport doesn't appeal to you, you can always opt for your credit card to cover any damages. Most major credit cards offer rental car insurance cover at no extra fee. However, you may need to double-check with your credit card provider for any restrictions on coverage. If your credit card provides a limited cover, consider getting temporary car insurance for additional coverage.
  • If you are operating on a budget, you can save some money by carrying your own driving extras. It's the small things that matter, and renting a car at San Juan Intl Airport is no exception. Packing your extras such as a child seat, GPS, or a radio will save you the additional daily cost you could pay if you had gotten them from the rental facility. Ensure the car rental agencies removes their extras from the car to avoid being charged. Nonetheless, San Juan Intl Airport offers a wide range of cheap car rental choices, guaranteeing that you don't have to break the bank when renting.
  • Returning your car rental to San Juan Intl Airport shouldn't be a daunting task. All you need is to follow the airport signage to the designated parking area for car rental agencies. However, before returning the automobile, most SJU rental agencies require you to fill up the gas tank. To save up some money, fill your gas tank at a fueling station near the airport since letting the car rental fill the difference will cost you more. You can also drop off the rental car in a different location, but a surcharge will apply.
  • Book your rental car at San Juan Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at San Juan Airport