an absolutely horrible experience. i booked the car online, the price significantly changed when a came to pick up the car, it was night time, so I didn’t have any other options, but renting the car on the new conditions. and that isn’t the worst part, because this is something that I agreed for and signed, at least. the worst part followed after the drop off - I passed the car to the staff member, and was talked by him that I’ll get back the deposit in full in a couple of days. instead of $250 deposit return I only received $155. I called the company, they emailed me a new receipt, that doesn’t have my signatures, with a bunch of new charges and fees that I never confirmed. in the middle of filing the claim the agent hang up on me, so I had to call again to finalize the claim. the car was in a very poor condition, with the front fender all bended, making a scary scratching noise on the turns.
We change the initial car rented the follow day due to roaches and key malfunctions to close the car. The second car was infected of roaches as well
The process of actually getting the vehicle could be quicker. Quit trying to upsell. Be upfront about the fact that you needed a 2020 vehicle or newer to use your personal insurance. And the toll rate was crazy $$$. The car smelled like cigarettes. And the horn didn't work which is a necessity in Puerto Rico. And it took a long time to get the refund. All in all, you get what you paid for I guess. When we booked, on kayak it said that you could pick up the vehicle at the airport. Not true. You have to take a shuttle.
Bad
We arrived at The reservation time and there were 17 other people in front of us. Realize that they were just taking peoples names and making people wait. I’m sure it’s a great price but 5 PM on a Thursday meant we would be waiting for hours so we declined this rental.
Charged $200 extra when we got there. Very scammy feeling
