Car rental at San Juan Luis Munoz Marin Intl Airport

Car rental at San Juan Luis Munoz Marin Intl Airport

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San Juan, Puerto Rico - Luis Munoz Marin Intl
3 Jun — 10 Jun
Same drop-off
San Juan, Puerto Rico - Luis Munoz Marin Intl
Fri 03.06
Noon
Fri 10.06
Noon
Driver's age:

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San Juan Luis Munoz Marin Intl Airport car rental reviews and directory

Rated #1
Alamo
Best rated
9.2 Excellent (273 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Alamo
Locations in San Juan Luis Munoz Marin Intl Airport
  • 9.1
  • 9.3
  • 9.2
  • 9.4
  • 8.9
Recent reviews
10.0 Excellent2022 May 12
Súper !
4.0 Okay2022 Jan 08
bad gave me a very bad car with bad tires and could have a fatal accident for that very reason
10.0 Excellent2021 Dec 30
Car was ready, clean and we were on the road fast.
10.0 Excellent2021 Dec 16
Car smelled of cigarettes
2.0 Mediocre2021 Oct 23
The car was filthy, was not filled with gas but was expected to be returned as such, and car seat was disgusting, had to buy one from Walmart as it was that bad. Usually when I've rented before in other places locations I have not had these issues. Staff was friendly and attentive.
10.0 Excellent2021 Sep 07
A very comfortable Hyundai Tucson! Small, compact, with a nice size storage area for 4 people & much luggage!!! I was disappointed that both self checkin kiosks were not functioning at San Juan, PR airport. And where I booked the rental…I had read & was under the impression that all 4 of us could drive at no extra cost. But no…only 2 of us could drive and the extra driver was $10 a day extra. Not major but disappointing.
3.9 Mediocre2021 Sep 06
Everyone was friendly and the drop off was really easy, but they charged us over $100 more than we were quoted on Kayak.
5.9 Okay2021 Sep 01
The price is absolutely outrageous
7.9 Good2021 Aug 08
mui bien
7.9 Good2021 Jul 27
The previous user apparently was smoking and on the beach. The smell of cigarettes and the sand on the carpet was noticed.
Rated #2
Enterprise
8.9 Excellent (105 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Enterprise
Locations in San Juan Luis Munoz Marin Intl Airport
  • 8.9
  • 8.9
  • 8.9
  • 9
  • 8.7
Recent reviews
10.0 Excellent2022 Apr 27
Great company no surprises at the counter and great staff!
4.0 Okay2022 Apr 10
As I received the car it smelled a little weird, figured it was the cleaner used. As I got further into my trip the following day it smelled worst. There was no power in PR my whole trip but 6 a Hours into my trip and 6 hours before my trip ended. I HAD to spend a lot of time in the car. Unable to reach the ponce enterprise center. Was told I had to speak to them in reference to car rental. Because of the power outage my flight back was canceled and I needed to extend till 4am April 10,2022. Since no available contact in Ponce I was unable to let them know my circumstances. .
10.0 Excellent2022 Mar 27
The pickup and drop off were quick and easy
10.0 Excellent2022 Mar 14
The staff in San Juan and Rico grande (where we dropped the car off) were polite and helpful. We were not able to drop the car off in fajardo as planned because the office was closed on Sunday. We spent an hour driving to the next available drop off. Once there staff were easy to work with. We spent additional money getting to the ferry for the next part of our trip
10.0 Excellent2022 Feb 22
Went at 11 at night Was there 15 min max. Convenient and good travels!! Can’t go wrong with Enterprise
10.0 Excellent2022 Jan 21
Pickup and dropoff was very easy. The one thing that could have been better is that there was no windshield wiper fluid and I didn't know until I went to use it. Luckily I had some bottled water in the trunk that I was able to use to clean the front windshield and continue on my way.
10.0 Excellent2022 Jan 10
Process worked smoothly and conveniently.
10.0 Excellent2022 Jan 01
Easy and quick
8.0 Excellent2021 Dec 28
What could be better is communication among parties, when customers request a certain type of vehicle. That’s what the customer should receive without any frustration. Otherwise we were happy with the rental and the employees were great people. Thanks you! Luz
10.0 Excellent2021 Nov 18
Enterprise pickup and drop-off at LMM couldn’t have been easier.
Rated #3
Ace
7.4 Good (128 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Ace
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.5
  • 7.6
  • 7.5
  • 7.2
  • 7.3
Recent reviews
4.0 Okay2022 Apr 20
They like to make you pay for extras like the insurance and the Sunpass. Everywhere else I’ve rented accepts Amex car rental policy but they said Puerto Rico does not. Almost did not accept my personal car insurance either. If you do not show them your policy, they will not let you decline the insurance.
6.0 Good2022 Apr 01
Very expensive rate for a small car. The first car I rented was damage.
10.0 Excellent2022 Mar 30
Great customer service, provided by Jorge.
2.0 Mediocre2022 Mar 27
Expensive with lots of ridiculous fees not included in pricing on kayak
10.0 Excellent2022 Mar 14
The car will be better condition and clean
4.0 Okay2022 Feb 20
Everything was ok.
8.0 Excellent2022 Jan 25
The car itself was good. Picking it up took so long. I feel like it shouldn’t have taken so long.
10.0 Excellent2022 Jan 22
Favorite off site car rent near San Juan Airport
10.0 Excellent2022 Jan 19
Pros: Great value for the money Car was clean Shuttle to take you to/from the airport Open 24 hours a day Cons: The line is always long and very SLOW moving-so many people get to the front of the line and have to look for their license or insurance card. Many times I’ve been waiting in line and the customers are standing there calling their insurance company-literally I’ve been there when they are on hold with the insurance co. For more than 10 minutes. Anyhow-the employee should ask them to step aside and come back when they have all of their ducks in a row. But no-the employee stands there waiting 🙄
6.0 Good2021 Dec 30
The car rental I had had not 1 but 2 spares and I was told it was safe to drive because they didn’t have anything else.
Rated #4
Thrifty
7.3 Good (114 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Thrifty
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.8
  • 7.6
  • 7.2
  • 7.1
  • 7.2
Recent reviews
6.0 Good2022 Jan 06
The Thrifty counter at the airport was closed so we picked up from Hertz. Simple enough. The car was adequate, but the key fob rarely worked and it was frustrating to have to manually open the doors. We were only given one key and the key ring was braided metal with a loose piece that pricked my finger several times. The Corolla may also need brake work as they vibrate when pressed on downhill sections of the highway.
2.0 Mediocre2022 Jan 02
Received unexplained charges, check in was slow, was turned away from the return point and told to go elsewhere.
2.0 Mediocre2021 Nov 20
Terrible customer service. The morning we had to catch a plane home the car wouldn’t start. We got a cab to the airport. I dropped the keys off to thrifty and they charged me over two thousand dollars without explaining anything. They could not have been ruder or less accommodating. After calling their support number I was hung up on once and the second woman was nice but couldn’t help at all. I will never do business with them again.
6.0 Good2021 Nov 08
What I didn't like? The price was not the price I received by Kayak.
8.0 Excellent2021 Oct 20
Their charge of $11.99 per day for then usage of the toll card is an absolute rip off. And one does not have an option. Check in was also slow. Only one employee at counter.
10.0 Excellent2021 Oct 20
Very good service and fast
1.9 Horrible2021 Sep 23
The car was clean. The staff could have been nicer more respectful. If I rent and pay for a full sized suv I should have received a full sized suv not a compact suv. I was charged the same price for a compact suv when that’s not what I reserved .
1.9 Horrible2021 Jul 29
Our flight was delayed and when we arrived after 10 pm. Thrifty had closed for the night. The other agencies were still open but had no cars. Told to come back at 6 AM, so had to rent a hotel room. Came back just before 6. Found the agent. Said there was no car available and that the reservation was canceled. She was annoyed that I wasn’t aware that I needed to call the agency when I knew about the delay. After fruitless back and forth with her and the manager. We regrouped and used a local agency. More expensive for fewer days, plus cost of hotel room. Not very sympathetic agents. I assume because they know their policy sucks and that there hours are unreasonable.
10.0 Excellent2021 Jul 27
Everything was easy
4.0 Okay2021 Jun 15
NothingMy rental price tripled because I need the vehicle for a shorter amount of time.
Rated #5
Payless
6.8 Good (349 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Payless
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.2
  • 7.2
  • 6.7
  • 6.5
  • 6.7
Recent reviews
2.0 Mediocre2022 Mar 17
They did not keep our cars even though we called them and told them our flight was delayed
2.0 Mediocre2022 Mar 16
Your reservation will be cancelled if you are more than 1 hour late. If your plane is late, you must call and tell them to “roll your reservation”. I called when my plane was late but apparently didn’t use the magic word. My reservation was then canceled. While I did end up having a car for the weekend. It was not without a lot of calories burned. I feel that Kayak could have better represented the booking. I thought I had paid for a car.
2.0 Mediocre2022 Mar 15
Price on Kayak did not reflect insurance or accurate fees. Price was double what I was shown.
10.0 Excellent2022 Mar 12
Obviously the price and the clerk who assist me.
5.9 Okay2021 Sep 06
I liked the price for the amount of days I spent on trip. I did not like the amount of hold they put on the account.
5.9 Okay2021 Sep 03
It would be great if I know that I could end up spending an extra 375$ Between liability insurance (when I already bought a policy on the website) and deposit, way before I’m standing at the counter.
1.9 Horrible2021 Jun 24
The only thing that was not easy and convenient was the drop off. Vehicle had low tire pressure light on. Waited two hours to get attended. Reservation was book for $500 time at pick up jump up to $700.
2.0 Mediocre2021 Jun 18
Nothing. They didn't answer the phone. Advertised they were open 24/7, but their location was closed when we arrived. We were forced to rent from another rental car company on the spot.Do not trust Payless. Rent your vehicle from a trusted brand
2.0 Mediocre2021 Apr 12
The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.
5.6 Okay2020 Mar 27
PriceHad to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
Rated #6
Budget
6.4 Good (111 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Budget
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.8
  • 7
  • 6.3
  • 6.3
  • 6.5
Recent reviews
8.0 Excellent2022 Apr 24
Long lines at San Juan Puerto Rico airport to get car. Handled well a parking fine I received.
4.0 Okay2022 Mar 28
Customer service
10.0 Excellent2022 Feb 28
Everything is good I call few time no answer the phone when pick up the car is have crash and passengers side y no answer the phone I no want charge for this when pick up the car the crash is dear
2.0 Mediocre2022 Feb 19
I got a flat tire. Was on side of road for hours n changed it myself. You pay double the price of car for protection and then it’s worthless
8.0 Excellent2022 Feb 06
Understaffed, so waited >1hr to get car. Budget was the only rental co with any remaining cars, and there were just way too many people for them to process. From that point forward everything was great, though. Car was perfect for our purposes. No issues, easy return. Would rent from them again
2.0 Mediocre2022 Jan 10
The customer service rep was great. She was polite and helpful even though she faced a long line that ran out the door of the car rental depot in SJU. I stood in line for over an hour and a half to receive my vehicle. The vehicle had major collision damage on the driver side rear of the car. It had major dents and dings throughout the vehicle. The shocks were also in terrible shape and made horrendous noises at the slightest movement. I understand this is Puerto Rico. The roads and other drivers make operating a vehicle tough. But this car was in need of both cosmetic and structural repair. It was also filthy and smelled of mold. I didn’t ask for another car because this one worker had a line of at least 50 customers. And I didn’t feel like waiting in that line again. I hope Budget reads this and gets her help.
10.0 Excellent2021 Nov 11
Loved that they did not push random car insurances and made me feel bad with guilt declining some extras. Other car rental companies pushes you to have their insurances and other stuff that is not really needed. I would only suggest to make it more visible and more clear that they will have some $200 on hold even when you are 25+ years old and use a credit card. The counter only said they would need some money on hols for Debit card and younger drivers. I was able to have enough funds; but be aware to have that amount or more for the tolls as well.
2.0 Mediocre2021 Nov 09
There were no cars available when I went to pickup and no one bothered to call me in advance and let me know.
5.9 Okay2021 Sep 09
I paid more than the estimate of your website
5.9 Okay2021 Aug 30
The car was dirty inside and outside. I got carseats They were disgusting. Really horrible service at the line they only had 1 person check in cars. Really bad
Rated #7
Sixt
6 Good (131 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Sixt
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.7
  • 6.4
  • 5.9
  • 5.6
  • 5.8
Recent reviews
8.0 Excellent2022 Apr 25
It was very expensive.
8.0 Excellent2022 Apr 17
When we arrived at the airport around noon, the shuttle appeared quickly right after we picked up our bags. We did not wait for long at the car pickup counter, the checkin process was standard, the only extra thing I had to show was the portion of my car insurance that expressly says Puerto Rico is a part of the covered territories, so we did not have to take additional insurance. The car we got was new and in good condition. In the morning of our flight back, we arrived at the car rental return with about 50 minutes left before departure due to a GPS error, the return was processed very quickly without any issue and the shuttle took us to the terminal immediately so we were on time check in bags and boarding the airplane. Overall it was a positive experience —especially after reading so many negative experiences on various of can rentals in PR. The rental counter did not sell us things we did not need; one thing I suggest renters to get is the enabling of the road toll system at a few dollars a day, as the main roads have electronic toll collections and often don’t give you other payment options.
10.0 Excellent2022 Apr 13
fast efficient and convenient -- great service
2.0 Mediocre2022 Mar 27
We reserved a minivan for a family of 6 with luggage. They didn't have the van and didn't really care. It was like that episode of Seinfeld. They provided a small SUV and it took FOREVER! Also, they are NOT located directly at the airport as was stated, rather they are a shuttle ride away. Not the end of the world, but added a few hours on each end of our trip and was totally unexpected. They know once you are there, they have you at their mercy. Spend the extra $$$ and get a real car rental from a legitimate company on the airport grounds.
10.0 Excellent2022 Mar 27
N/a
2.0 Mediocre2022 Mar 20
Kayak and Six gave me a false quote.When I got there, they added mandatory fees & charges that were not mentioned in quote, yet again, they are mandatory & not optional. Also, neither site has updated physical address for Sixt airport location. Actual location is further from airport then what is advertised. When I reached out to kayak, they told me to deal with Sixt, Sixt said it is what it is. They both told me some one would call me back, yet neither did. Expedia has always resolved my issues, so won’t be dealing with either companies anymore, unless they both reach out and correct this problem.
10.0 Excellent2022 Mar 14
Sixt San Juan is the best rental company.
8.0 Excellent2022 Mar 07
It didn't seem like they were truthful regarding tolls. Sold me on a pass saying I'd be charged extra and there were no booths to pay cash/card but as we drove it appeared there were booths. I think they got some extra money out of me with that ruse.
8.0 Excellent2022 Mar 06
They may have charged me twice for the insurance and toll, ePass)
2.0 Mediocre2022 Feb 26
Mess of a facility. Much better off renting at a site at the airport.
Rated #8
Dollar
5.9 Okay (174 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Dollar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.4
  • 6.3
  • 5.7
  • 5.7
  • 5.5
Recent reviews
2.0 Mediocre2022 Jan 08
Impossible to use my own insurance wasted my time and I ended up getting a car from Enterprise
4.0 Okay2021 Dec 30
1. It's not *at* the airport, so you need to take a 10 minute shuttle. 2. Shuttle appears regularly and was comfy and A/C'd. 3. They hard-sell you additional insurance and EZPass daily charges at checkout. It ended up adding about 20% to our total which completely negated going for an "off-airport" place. I *knew* I should have been more forceful, but the attendant was asking for my full policy papers and there was a line behind me and I had just come off a long flight, so they count on you just giving up. Grrrrr.
6.0 Good2021 Dec 20
I liked that there was an upgraded in my vehicle since they had me waiting for over an hour before I was picked up at the airport. I liked that a ticket was removed which I did not know of having knowledge of for crossing a private bridge. However, I did not like that the windshield pump was damaged and all the windshield fluid was gone. When I bought some if drained quickly because of damaged to the container. This added stress to the trip specially during rainy days. The windshield had a glare that made it difficult to drive even after several cleanings with soap and water. The wipers were not working properly.
2.0 Mediocre2021 Dec 19
Wait times are extremely horrible for them to tell me no we cannot rent u a car customer service at desk was really rude
10.0 Excellent2021 Nov 16
Great car
6.0 Good2021 Nov 16
Was able to pick up at the airport. So very convenient. Pick up could be faster and friendlier.
8.0 Excellent2021 Nov 11
Overall I had a great experience but there wasn't any communication or signage about how to catch the shuttle from the airport. I didn't even know to catch a shuttle since the shuttle didn't have any signage for dollar nor were there any emails ahead of time explaining this. I had to ask a representative from another rental company what to do. I called them on the phone and they confirmed the information I received.
4.0 Okay2021 Oct 19
Business cancelled reservation because of delayed flight / arrival time so no vehicle available. Business then upsold to next tier vehicle in essence doubling the booking price.
4.0 Okay2021 Oct 18
My final costs ended up being nearly double my quote, and they were very rude. I'll never rent through them again.
7.9 Good2021 Oct 10
Clearer directions for pick up from airport. Took a while to figure out pick up point. Also local tax not included at time of booking. Was charged extra for this when picking up car.
Rated #9
E-Z Rent-A-Car
5.7 Okay (199 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
E-Z Rent-A-Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.1
  • 6.1
  • 5.4
  • 5.3
  • 5.5
Recent reviews
2.0 Mediocre2020 Mar 17
Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rudeCar was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
2.0 Mediocre2020 Feb 17
NothingWill never go there again
3.2 Mediocre2020 Feb 03
Nothing. Don’t come here.The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
5.6 Okay2020 Jan 30
Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
5.2 Okay2020 Jan 28
Not really
6.0 Good2020 Jan 07
The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
4.0 Okay2020 Jan 05
Abrupt counter help. Slow and somewhat chaotic process for pick up.
3.6 Mediocre2020 Jan 02
Easy to return if you drop off early in the morning (around/before 8 am).Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
10.0 Excellent2020 Jan 01
Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
8.4 Excellent2019 Dec 29
They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
Rated #10
Routes Car & Truck Rentals
3.7 Mediocre (228 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Routes Car & Truck Rentals
Locations in San Juan Luis Munoz Marin Intl Airport
  • 4.6
  • 4.4
  • 3.7
  • 3.5
  • 3.7
Recent reviews
4.0 Okay2022 May 26
20 minutes after rental the car broke down with engine failure try to call back the main office but no luck then call the service department and they just told me to contact the main office first but no luck trying 2 different numbers After been stock on the highway for almost 2 hours and many attempts the service company came to the rescue took me back to the main building Some sympathy yes but it was not enough since I missed a meeting with the funeral home yes I came to PR to burrier my mom They only put a number from the new license plate and gave me back the same contact from the original car
2.0 Mediocre2022 May 26
No one was present for pick up of car. Office was closed no workers no cars. Had to get a last minute reservation with another company.
2.0 Mediocre2022 May 21
Beware of hidden fees. Amount paid was $29 higher than estimate provided on this site. When I signed contract, there were no dollar figures. It simply said a daily rate and the % for taxes and fees. I did decline all insurance. About one hour after returning car I recorded final invoice in my email abs discovered additional fees not listed on your site nor on the contract I signed. So you can’t even tell people to read the fine print because it wasn’t there .
2.0 Mediocre2022 May 17
Rude staff. Nickel & dime you with taxes, fees, and add ons. If you think the rate is $30 a day, you'll end up paying $60 a day on the final bill. Car was dirty. I won't rental here again.
4.0 Okay2022 May 14
None
2.0 Mediocre2022 May 12
Many unexpected hidden costs.
10.0 Excellent2022 May 04
Very good company, pick-up didn't take too long, the car was clean and everything went smoothly.
4.0 Okay2022 Apr 30
It took an hour of waiting for my car to be ready
2.0 Mediocre2022 Apr 24
2 hour wait to get car - after people who were there after me. Car was not clean, especially In COVID time. Got car exchanged, but they actually charged me double!! Terrible!
2.0 Mediocre2022 Apr 19
They did not make me aware that my reservation would be canceled after 30 minutes. They gave away my reservation to someone else. I was told this after I landed in San Juan by the shuttle driver. Very poor service and lack of effective communication.
Rated #11
Hertz
7.5 Good (67 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Hertz
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.9
  • 7.7
  • 7.4
  • 7.2
  • 7.4
Recent reviews
4.0 Okay2022 May 09
I like how no one would ever take my complaint seriously. I locked the key in the car and had to find a locksmith to get it open. When I called the company, they told me the information to get local service was on the rental agreement. I explained that the rental agreement was locked in the car! To this date, I've still not heard from them.
2.0 Mediocre2022 Mar 31
I live in yabucoa pr. I did reservation and I when no car or van that no good
10.0 Excellent2022 Jan 05
Smooth check-in process, clean and new car for a reasonable price.
2.0 Mediocre2021 Dec 22
No one was there when our flight arrived. We had to go to a different rental spot to figure everything out.
10.0 Excellent2021 Nov 10
Everything was efficient and great.
1.9 Horrible2021 Sep 19
Actual price 300% of what kayak showed while booking
2.0 Mediocre2021 May 21
Never got the rental! Hertz claims that kayak made the reservation without checking with them and there was no cars available. Never will use kayak again, horrible experience!Actually have a car available!
6.0 Good2021 Apr 26
Your prices
10.0 Excellent2020 Jan 24
Everything was good and professional
10.0 Excellent2019 Dec 13
They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.n/a
Rated #12
Europcar
7.2 Good (83 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Europcar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.2
  • 7.5
  • 7.2
  • 6.9
  • 7.1
Recent reviews
2.0 Mediocre2022 Feb 14
They only accept visa or Mastercard and I only had my debit card with me because I thought I payed for it I line and they said it didn’t pay it just held my reservation since the card I used wasn’t a Mastercard or visa. So not only did I need full coverage on top of having to pay tolls and they held $400 on my debit card until I returned the vehicle. It was very unprofessional and my car was all messed up. A while in the bumper and sends and scratches on the front and back bumper. Do notttt use them!
1.9 Horrible2021 Aug 16
Lamentablemente no pudimos tener el carro Perdimos la reservacion ya que el Vuelo se atrazo y llegamos tarde ya estaban cerrado.Cuando nos comunicamos con el personal de Europcar no pudieron hacer nada y estuvimos dos Dias sin carro sin poddr movernos incluso trataron a mi hija de mentirosa. No me gusto la forma de tratar al cliente.
7.9 Good2021 Jul 24
Fair deal compared to other suppliers. Convenient location. Easy in and out. Shuttle was easy to use both ways. Car was somewhat dirty and had been battered a bit considering that it was such a new car.
10.0 Excellent2021 May 12
Exelente
8.0 Excellent2021 May 02
The staff was helpful, and the car was clean.We had to wait 45 minutes before the pickup van for us.
8.0 Excellent2021 Apr 29
The workers were pleasant and the car very clean and covid protocol followed.The insurance daily rates was high. $40 per day and $250 deductible? Wow
10.0 Excellent2021 Apr 06
Friendly staff and super easy pick up and drop off.
2.0 Mediocre2021 Apr 05
Nothing, rude, arrogant, no help. Showed up, car had been wrecked the day before, was never called or made aware of this, left stranded outside with no help to get anywhere.Everything could have been better. I will never use europcar again for the rest of my life, and I hope no one else does either. Those people were terrible.
5.6 Okay2020 Mar 13
The car worked wellI was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
10.0 Excellent2020 Jan 03
Staff was very friendly. The shuttle was comfortable and all for a great price
Rated #13
Avis
6.5 Good (53 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Avis
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.3
  • 7
  • 6.5
  • 6.6
  • 6.3
Recent reviews
2.0 Mediocre2022 Mar 22
Our plane tickets were changed by the airlines due to the expected snow. (We had 8 inches.). We contacted Avis and asked them if they would hold our reservation until Sunday. We said we were willing to honor paying for seven days when we would only be using it six. They said they would try holding it 24 hours. We had a couple of conversations with them with the same answer. When we arrived in San Juan we went straight to the counter and the lady informed us that our reservation had been cancelled because of the 24 hour time frame. She said the only car left was a two passenger vehicle and we were traveling with family. Our satisfaction would be rated a “0”. We received zero help, zero consideration, and zero assistance. We didn’t change our flight but Avis sure rented our car and we are sure it was for more $$ than OUR rental would have been. So no, we will never use Avis again! Mary Gibson
2.0 Mediocre2022 Mar 20
Staff at pickup counter was very rude. I had ordered a 7 passenger minivan, they were trying to give me a Hyundai Santa Fe & insisting that it would be the same. Eventually gave me an old minivan with a broken key fob and a shot suspension! Very disappointed!
6.0 Good2022 Mar 12
The pick up process was terrible. We waited for over 1.5 hours in line to pick up our car that was reserved well in advance.
8.0 Excellent2022 Feb 24
Service was good and fast.
2.0 Mediocre2022 Jan 03
They charged me over twice the rate that kayak quoted! Can’t trust these guys!
10.0 Excellent2021 Dec 14
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2.0 Mediocre2021 Oct 25
I did not like anything about this experience. The car was in horrible shape. Need better quality of cars. One of the signal lights was not working. The car smelled horrible and was dirty.
7.9 Good2021 Oct 18
N/A
3.9 Mediocre2021 Oct 06
Mechanically the car wobbled at speeds over 35mph. It’s was the second car we took after the first one had what appeared to be vomit in the trunk. So we pressed our luck with the wobbly wheels instead.
10.0 Excellent2021 Sep 01
That the reservation was fast online, and the car was ready. Service is good from Kayak. Thanks,
Rated #14
U-Save
5.6 Okay (58 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
U-Save
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.4
  • 6.4
  • 5.6
  • 5.7
  • 5.8
Recent reviews
2.0 Mediocre2022 May 23
Tried to decline the collision insurance, and they wouldn't let me. I have rental car insurance with my credit card (almost every visa does), and they said they needed some very specific proof that I wasn't able to obtain on my phone. Tried to show the cardholder terms on the visa website, but the girl at the counter immediately exited the window on my phone when I tried to show her saying she needed a pdf with my card number on it. It really shouldn't be a big deal to just decline the coverage. It's not some legal requirement to have insurance to rent a car. I've simply declined coverage many times at more common rental agencies. The insurance they forced me to buy cost more than the car rental ($120 vs $90). It was a very unpleasant experience, and I'd recommend going to a more commonly known rental agency instead of trying to save the few bucks by renting here.
10.0 Excellent2022 May 23
The employees used excellent customer service skills when I picked up the car and dropped off the car. I will definitely be using U Save Rent-A-Car again.
2.0 Mediocre2022 May 15
Had flight details. Cancelled our res while we were on a Sun Country flight with no internet access. Difficult to find direct contact info when we arrived. Agent left us stranded with no other available cars.
4.0 Okay2022 May 09
U-Save is a complete disaster. We stood in line for 30 minutes and eventually someone came out and told us they do not have the car, but that the SIXT rental car next door did. SIXT was much better, and got us our car quickly. I'd give SIXT 5/5. Just skip U-Save. Oh and both of these places are not at the airport. You must take a shuttle, which was actually pretty easy.
2.0 Mediocre2022 May 07
never book here if you are less than one hour late to pick up the car they cancel the car and they still charge you the money for it. their staff is rude and didnt return the money for a car I never took. I will rather pay the extra for enterprise or avis than get stranded on an airport
10.0 Excellent2022 May 04
Great service
10.0 Excellent2022 Apr 30
Easy check in with no hidden fees. You must provide proof of collision insurance in order to waive their insurance. I was able to show them my progressive insurance policy on my phone.
10.0 Excellent2022 Apr 18
Simple pickup/drop-off processes and great customer service. Staff was very responsive and helped us in both English and Spanish.
4.0 Okay2022 Apr 16
Pay for an standard suv, received a compact suv for the same price
6.0 Good2022 Apr 13
I looked for airport rentals and this facility is not at the airport. It's in a mall 8 minutes or so from the airport. After two delayed flights I had to wait 15 minutes for the shuttle and then ride another eight. There were a couple of instances in which I called the office during operating hours and there was no answer.
Rated #15
NextCar
4.3 Okay (88 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
NextCar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 5.2
  • 5
  • 4.1
  • 4.4
  • 3.9
Recent reviews
8.0 Excellent2022 May 10
Watch out for hidden fees. Remember to bring a copy of your contract and insurance coverage.
2.0 Mediocre2022 May 09
NextCar baits and switches the price with a laundry list of fees they can neither explain nor let you opt out of, resulting in you either having to walk away and not have a car, or bite the bullet and pay their scam fees that result in more than doubling the cost of the car.
10.0 Excellent2022 May 08
Do not be mislead into thinking this is inside the airport (as advertised/filtered). You have to take the shuttle bus outside the airport. The shuttle time wait was reasonable, the staff are incredibly friendly and efficient which I really liked. The car was very clean inside. It was not perfect on the outside but I don't mind those things. Their price really sets them apart from the rest, and its a lot of value for the price.
8.0 Excellent2022 Apr 16
Waiting to get the car itself, was a little slow. Drop off was quick
6.0 Good2022 Apr 13
Well in my situation I didn't get paper work of the actual inspection or the pictures that they said I would receive through email, the contract couldn't be printed so it was emailed to me but the same way without any description of the vehicle being damaged or the gas being measured. Cause on return they will tell you just leave the keys in the vehicle and you are all set. People like to know that everything is all set with there rental and not to have go back home and find out extra charges on the vehicle without my concern. They felt bothered in some way when I requested my vehicle contract to be closed in the moment cause of the situation I was having with them. Other then being more attentive with the costumer service and how they do things to avoid people thinking they could get ripped off on the long run service and vehicle was good.
8.0 Excellent2022 Mar 25
There was a major staffing crisis at counter. others waited longer, our wait not that bad. The manager did a wonderful job in resolving under great stress. All this due to staffing shortages. thanks,
2.0 Mediocre2022 Mar 13
They list their address as the airport. That is why I picked them. I was in a hurry after getting off the plane. This is a lie. They are actually located several miles from the airport. The shuttle took over 40 minutes to arrive. The first car they gave me had the bumper hanging off of the car. When I pointed it out, they said “it’s ok, we will take pictures.” The price was more expensive than reputable companies like enterprise once they added the fees.
2.0 Mediocre2022 Feb 26
Need more people working and organization would be great. There was one person doing everything and it took 2 hr to get my rental. Also it would be great to have the option to make changes in your rental trough the internet or phone and not need to be in person in the rental location.
2.0 Mediocre2022 Feb 20
There was a 2 to 3 hour wait, at check in! More than 20 renters waiting outside the office for their turn to go in to pickup their car. INTOLERABLE and UNACCEPTABLE. We went elsewhere with our business.
2.0 Mediocre2022 Feb 19
Don’t bother reserving a car from this company. When we arrived to collect ours which we had reserved and deposit paid for over a month, we were disappointed to find that they had no cars left and had other customers waiting outside the shop for hours for other customers to bring back their rentals before distributing them out again. The customers who had been waiting since early hours were writing down numbers on pieces of paper and handing them out to everyone to create almost a invisible line to let everyone know whose turn it was next when a rental car had arrived back at the shop. We were number 38 and they were only on number 17. We cancelled our reservation with great difficulty and reserved another car through another company
Rated #16
National
10 Excellent (1 review)
1 location in San Juan Luis Munoz Marin Intl Airport
National
Locations in San Juan Luis Munoz Marin Intl Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated #17
Economy Rent a Car
8.5 Excellent (4 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Economy Rent a Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 9
  • 9
  • 8.5
  • 8
  • 8
Recent reviews
10.0 Excellent2017 Feb 25
Excellent serviceTarget rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
10.0 Excellent2016 Nov 30
First car rental in Puerto RicoEconomy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
4.0 Okay2016 Oct 07
insurance very expensiveinsurance very expensive
Rated #18
NU Car
6.2 Good (13 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
NU Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.9
  • 7
  • 6.2
  • 6.1
  • 5.8
Recent reviews
8.0 Excellent2022 Feb 22
We had a lot of ants in the car that got into our food we just left for 3 hour while parked. We did not leave any food over night. Pick up and drop of takes a long time, specially if you dropping off early morning and want to take the shuttle back to the airport. I ended up getting an uber as the shuttle was very late.
6.0 Good2022 Feb 19
Nu Car did not disclose that an additional $104 insurance fee would be required if your personal insurance coverage is for a vehicle that is 2017 or older production date. The car was functional but had clearly be ridden hard and the front glass not cleaned effectively. Rental site is further away from airport than most of the San Juan airport providers. We had chosen this provider to save money and with the undisclosed insurance requirement most of the savings were wiped out and had I known would have rented from a different provider.
2.0 Mediocre2022 Feb 03
Check google reviews the place is a scam.
10.0 Excellent2022 Jan 01
Car in good shape, good price compared to others. Just check out took longer than I would have liked. Check in was great.
6.0 Good2021 Nov 21
A shit ton of hidden “fees and taxes” even though there are plenty of taxes and fees already included in the original price I was quoted. Guy at the pickup desk was a bit of a jerk. When I went to drop off there wasn’t a human in sight. I waited for 10minutes before someone appeared seemingly out of nowhere. Exceptionally crap service considering how much the rental cost.
8.0 Excellent2021 Nov 13
Rental office is not open 24 hours a day. If your flight is delayed past 11 pm, you will not be able pick up the rented car until after 5 am. Just something to consider before booking.
8.0 Excellent2021 Nov 03
Everything about the car and the process went well. We did end up confused on where to pick up the car/how to get to the rental agency. Ended up having to call the office and be told to get onto a specific shuttle with no marking from the actual agency which was a bit confusing.
2.0 Mediocre2021 Jun 15
I did not get the vehicle because the vehicle was not available so I am currently waiting for my credit that is taking forever.update when your vehicles are available and when they are not.
2.0 Mediocre2021 May 02
The wait and service
Bella Group LLC
1 location in San Juan Luis Munoz Marin Intl Airport
Bella Group LLC
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Classique Car Rentals
1 location in San Juan Luis Munoz Marin Intl Airport
Classique Car Rentals
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Fox Autorent
1 location in San Juan Luis Munoz Marin Intl Airport
Fox Autorent
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
GREEN MOTION
1 location in San Juan Luis Munoz Marin Intl Airport
GREEN MOTION
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
keddy by Europcar
1 location in San Juan Luis Munoz Marin Intl Airport
keddy by Europcar
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
MEXRENTACAR
1 location in San Juan Luis Munoz Marin Intl Airport
MEXRENTACAR
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Popular Auto
1 location in San Juan Luis Munoz Marin Intl Airport
Popular Auto
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Priceless
1 location in San Juan Luis Munoz Marin Intl Airport
Priceless
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Rent@Car
1 location in San Juan Luis Munoz Marin Intl Airport
Rent@Car
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Sunnycars
1 location in San Juan Luis Munoz Marin Intl Airport
Sunnycars
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
2179 travelers who rented a car in San Juan Luis Munoz Marin Intl Airport gave the car agency they used an average rating of 6.6

Car rental locations at San Juan Luis Munoz Marin Intl Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at San Juan Luis Munoz Marin Intl Airport

  • When getting your car rental at San Juan Luis Munoz Marin Intl Airport (SJU), inspect your rental car before hopping in and driving off. It would be best if you kept an eye on any indicator of both interior and exterior damage. Check out for stains, rips, markings on the interior, and scratches, and dents on the exterior. Although the damages ought to have been already recorded by the rental agency, it would be helpful to be sure. If you don't, you risk being charged for damages that already existed when picking up the rental car.
  • If the insurance offered by the car rental at San Juan Luis Munoz Marin Intl Airport doesn't appeal to you, you can always opt for your credit card to cover any damages. Most major credit cards offer rental car insurance cover at no extra fee. However, you may need to double-check with your credit card provider for any restrictions on coverage. If your credit card provides a limited cover, consider getting temporary car insurance for additional coverage.
  • If you are operating on a budget, you can save some money by carrying your own driving extras. It's the small things that matter, and renting a car at San Juan Intl Airport is no exception. Packing your extras such as a child seat, GPS, or a radio will save you the additional daily cost you could pay if you had gotten them from the rental facility. Ensure the car rental agencies removes their extras from the car to avoid being charged. Nonetheless, San Juan Intl Airport offers a wide range of cheap car rental choices, guaranteeing that you don't have to break the bank when renting.
  • Returning your car rental to San Juan Intl Airport shouldn't be a daunting task. All you need is to follow the airport signage to the designated parking area for car rental agencies. However, before returning the automobile, most SJU rental agencies require you to fill up the gas tank. To save up some money, fill your gas tank at a fueling station near the airport since letting the car rental fill the difference will cost you more. You can also drop off the rental car in a different location, but a surcharge will apply.
  • Book your rental car at San Juan Luis Munoz Marin Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at San Juan Luis Munoz Marin Intl Airport