Book Avis car rentals in San Juan

Reviews for Avis in San Juan

Recent reviews

Traveler rating

Excellent

11

Good

3

Okay

3

Mediocre

13

Poor

0

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get the cargreat experience

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customer service

2.0

They were closed at the time of my reservation, so I never got the car and it was a major hassle to get another one at another location. Went to another brand.Reviewed 2022 May 02

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10.0

Super duper helpful guys at the desk who helped me at check-in after a very trying and long travel day full of delays with two young boys. I somehow had accidentally booked the car at a different location in the city and not at the airport, but they were extremely understanding and helpful and found me the same class of car and even pulled out a promo rate so that the price wouldn't differ much despite my error. Very grateful for their help and great service. Car was great as well.Reviewed 2022 Apr 17

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8.0

N/AReviewed 2022 Apr 09

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2.0

Absolutely abysmal pick up. Waited 40 minutes for two agents to not take care of very many people.Reviewed 2022 Mar 27

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2.0

I was scheduled to pickup my car at 12:00pm. Little did I know that the office closed at 12:00pm. When I arrived (at 12:30pm) the office was closed and I was stuck with my family of 6 (3 young children and 72 year-old mother-in-law) on the sidewalk. Everyone was exhausted. We looked like homeless Gypsies. I ended up hiring a cab to drive us to our destination, 2 hours away.Reviewed 2022 Mar 21

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8.0

Back seat driver door was really difficult to open. Front right AC vent doesn't work. Seats were badly strained. Staff at rental was nice.Reviewed 2022 Mar 08

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2.0

The Avis store was closed! and we got lucky and had to shift to Alamo! Super disappointing!Reviewed 2022 Feb 23

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2.0

There was no car available Despite having a booking I did not get a car They said sorry and this happens all the time Made no effort to even try and get a car from a different location UnacceptableReviewed 2022 Jan 25

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10.0

Really great service all around. Friendly, courteous, and very helpful employees. I will rent again from them.Reviewed 2021 Oct 28

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10.0

Cons:Louder speakers!!Reviewed 2021 Jun 10

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10.0

Cons:Price is too high. It almost seems like car rentals are taking advantage of the situation.Reviewed 2021 Jun 04

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2.0

Pros:Nothing. I arrived at 10:00 AM. I waited in the hot garage with mosquitos for 45 minutes. We got our car after 11. The computer system was down so the 2 customers in front of me took about 25 minutes each.Cons:We showed up at 10:00 AM, we should have gotten our car before 11....We could have been allowed to wait in the AC instead of the hot mosquito infested garage... The employee could have moved a little quicker. I would not rent here again. The car gas tank could have been full instead of 5/8's, so many things could have been better.Reviewed 2021 May 20

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• What is the most popular rental car from Avis in San Juan?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Avis in San Juan.

• How many car rental locations does Avis have in San Juan?

  Avis has 2 rental locations in San Juan. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Luis Munoz Marin Intl airport (SJU)?

  No (According to our data)

• Does Avis offer shuttle or airport pick-up services from Luis Munoz Marin Intl airport (SJU)?

  Yes