Book Avis car rentals in San Juan

Pros: The staff was kind and the car was clean.

Cons: We will never again rent from Avis. After traveling all day with 5 kids, renting three cars from this company and having to stand just stand and wait for what seemed like an eternity. The company is poorly understaffed and needs to one up with a much better system because the one in place will nose dive the entire business. Our rental was DOUBLE the price we had paid years prior and the service didn’t match what we paid, not even close.

Cons: We reserved an SUV and they had none and could only give us a car.

Pros: Nothing, you canceled on me 1 hr before arrival

Cons: Yes

Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.

2 hr wait for car

Pros: nothing

Cons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.

Cons: The tires were basically bald with no tread. Very nervous driving when it rained.

Pros: Car was clean and comfortable.

Cons: Due to circumstances beyond our control involving airports and an infant, we picked up the car an hour late and also returned it and hour late and were charged $5 less than a full day price for the extra hour, despite the lot being full of cars and nobody waiting for it. How about a credit for the same amount for picking it up an hour late? Also, extra fees for tolling weren't mentioned when we booked it.

Dirty cars

Pros: The price and the customer service.

Cons: The car was really dirty.