Book E-Z Rent-A-Car car rentals in San Juan

San Juan, Puerto Rico
19 Aug — 26 Aug
Same drop-off
San Juan, Puerto Rico
Fri 19.08
Noon
Fri 26.08
Noon
Driver's age:

Pros

"Super fast and friendly s."(in 69 reviews)
"Awesome car and ."(in 69 reviews)
"Great prices and great !"(in 69 reviews)

Cons

"The was horrible"(in 134 reviews)
" is awful."(in 134 reviews)
" is seriously lacking."(in 134 reviews)

Reviews for E-Z Rent-A-Car in San Juan

Overall Rating5.7 OkayBased on 199 reviews
Cleanliness
6.1
Comfort
6.1
Overall
5.4
Pick-up/Drop-off
5.3
Value for money
5.5

Recent reviews

Traveler rating
27
16
28
59
0
Find reviews that mention:
2.0
Pros:Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rudeCons:Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’dReviewed 2020 Mar 17
review fromkayak
2.0
Pros:NothingCons:Will never go there againReviewed 2020 Feb 17
review fromkayak
3.2
Pros:Nothing. Don’t come here.Cons:The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.Reviewed 2020 Feb 03
review fromkayak
5.6
Cons:Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.Reviewed 2020 Jan 30
review fromkayak
5.2
Pros:Not reallyReviewed 2020 Jan 28
review fromkayak
6.0
Cons:The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customersReviewed 2020 Jan 07
review fromkayak
4.0
Cons:Abrupt counter help. Slow and somewhat chaotic process for pick up.Reviewed 2020 Jan 05
review fromkayak
3.6
Pros:Easy to return if you drop off early in the morning (around/before 8 am).Cons:Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.Reviewed 2020 Jan 02
review fromkayak
10.0
Pros:Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.Reviewed 2020 Jan 01
review fromkayak
8.4
Cons:They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airportReviewed 2019 Dec 29
review fromkayak
3.2
Pros:NothingCons:The price was 3 times more than posted in kayakReviewed 2019 Dec 17
review fromkayak
3.2
Pros:The gentleman that assisted me was friendly and tried but their systems and process needs SO MUCH tweaking that they put their team members in a failing situation.Cons:Management needs to increase staff and work on their fast checkout and drop off process and tools. I don't typically do surveys or leave comments but I felt the company was so bad I had to. This really is meant to ALLIED Rental Car Management (handling EZ Rental Car), you are putting your team members in a bad spot. Work on your process and training and they will do well by your customers and you. It's on you!Reviewed 2019 Nov 11
review fromkayak

Where can I find E-Z Rent-A-Car car rentals in San Juan?

5910 Isla Verde Ave, E-Z Rent-A-Car car rentals

Address

5910 Isla Verde Ave

Hours

Friday07:00 - 23:00
Sunday07:00 - 23:00
Tuesday07:00 - 23:00
Thursday07:00 - 23:00
Monday07:00 - 23:00
Saturday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+1 787 791 1465

Good to know

Most popular car type

Economy

FAQs about renting a car from E-Z Rent-A-Car in San Juan