Pros: Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rude
Cons: Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
Cons: Will never go there again
Pros: Nothing. Don’t come here.
Cons: The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
Cons: Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
Pros: Not really
Cons: The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off.
Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
Cons: Abrupt counter help. Slow and somewhat chaotic process for pick up.
Pros: Easy to return if you drop off early in the morning (around/before 8 am).
Cons: Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
Pros: Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
Cons: They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
Cons: The price was 3 times more than posted in kayak
Pros: I liked the car and it's quality of condition.
Cons: Fees and surcharges were not communicated prior to rental. Also, I purchased an insurance policy for the car rental with Allianz prior to arriving. When I arrived at EZ car rental. They made me cancel the policy and take out theirs which was more expensive. Also, it was very unclear of where EZ car rental was. There is no signage for them directly. They are a subsidiary of Allied Car Rental and I actually received my rental through their staff and inventory.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in San Juan.
E-Z Rent-A-Car has 1 rental location in San Juan. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.
No (According to our data)