Pros: Staff was friendly and for our car very fast.
Pros: The service in Puerto Rico was excellent as well as and the organization at the airport for dropping the car.
Cons: In my case everything was excellent.
Pros: Car was clean.
Cons: Had the worst experience at this venue. This property is not on the airport site, but bumped me from airport site when they ran out of cars. When I got to this off-site location they said they didn’t have the car that I reserved but instead gave me a smaller vehicle than I had reserved with a cost difference of only $6. So I either take the car they have which is smaller than what I reserved and for basically the same price, or I take nothing. Besides that they require a $200 deposit which is not made clear beforehand. And I called the enterprise service number to get the drop off location changed back to the airport and the corporate call center man said he couldn’t help me and I had to call the individual location. I also had issues with the phone app. After so many problems I will likely not rent there again.
Pros: Reps were very nice. When I was returning the vehicle I was told I can drop off at the airport. Which made it very convenient for me.
Cons: Would of like to receive a call before dropping off the car informing I can return the vehicle at the airport.
Pros: Easy and quick pick up and drop off.
Cons: Very overpriced.
Pros: The staff was very friendly and professional
Cons: No complaints
Cons: Would have been nice to have some sort of transportation option to get someone to the San Juan international airport after dropping off a vehicle.
Cons: All good
Pros: The staff was very friendly, and accommodated my group's needs. It was a great car that served our purposes perfectly.
Cons: We were really disappointed to learn that there was a toll activation fee every single day it gets used. I think it should have been a one-time fee. Other than that, the rental was a great value.
Pros: El trato de los empleados
Cons: Que lo ofrezcan el seguro de ustedes porque no lo ofrecen por teléfono.todo lo demás bueno.
Pros: The staff was super friendly, we worked with Evelyn and she was very helpful. She even gave us some tips and did not mind answering my questions about the local area.Upon our return they called a taxi for us so that we could get to the airport. I thought that was very kind and helpful.
Cons: I feel like the insurance should be less expensive or you should get some of that money back if there are no incidents. We spent well over $100 more on our vehicle just to make sure we were protected. I feel like we should’ve gotten that back up on the return or at least some of it since it was not utilized.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Enterprise in San Juan.
Enterprise has 5 rental locations in San Juan. Take a look at our Enterprise rental location map to find the best rental cars near you.