Cons: Due to my underlying health condition and surge in covid cases, I decided to cancel my travel. I was able to cancel my flights but when I called the car company no one will pick for half hour and then I tried another number and an automated message was to send them an email for cancellation and reason for cancellation and they said they would reply back within 24 hours. It’s been 5 days and I didn’t get a reply. I will dispute this transaction on my credit card!!
Cons: Lots and lots of hidden charges almost doubled the cost of the car. Waited 2 hours for the rental upon arrival and over an hour on return. Don't rent here.
Pros: Puerto Rico location --- This was a bait and switch with Kayak showing one price, and when you arrive in to pick it up in a horrible neighborhood you need a car to drive away. So they added all sorts of extra charges, like MLI fee or Auto Express, or Road assist, or an Airport Concess fee??? I can see paying for the toll pass, but all the other stuff was BS. Since we were toted to this area in the middle of the night, we had to get it just to drive away. Then the car was another issue, this was either a flood vehicle or salvaged. It smelled like mold, and had dents-dings and bodywork everywhere, bald tires, and missing all sorts of interior pieces.
Then it gets worse, yes worse! We drove the vehicle for the week and found its ignition was broken and you could start it with a screwdriver, and remove the key at any time. Also, the shocks were shot and you could lose controll on a dry road, but a wet one was dangerous for sure. Then it came time to return the vehicle... Wow, it's crazy that with all the technology these days they can even use a file cabinet! They had to sort a huge pile and try and find your paperwork, not like you in a hurry to get to the airport. Then while we were doing the turn in my girlfriend came in and asked if she could sit in the shuttle. She didn't tell me to later there was a man walking around brandishing a pistol with his shirt off at 4:30 am !!! Never again, and Kayak is pushing companies like this with no research? Find your own company and pay the money at the airport! lesson learned here, but I hope I save people from using this company.
Cons: Services !! Take more 3 hours waiting for services
Cons: Answer the phone occasionally!
Cons: Everything was great, except...Answer the phones occasionally! Phone customer service is non-existent.
Cons: You will wait 3-4 hours for your car pick up. They will scan you into a non-negotiable insurance and toll package
Pros: Staff was friendly
Cons: More details regarding amount of deposit plus about to pay for rental
Cons: They need to make clear that this company is NOT at the airport and you must shuttle over and wait
Pros: Friendly Staff
Cons: Extremely Long wait for shuttle bus form and to the airport
Cons: They tried to charge X3 from what was promised
Pros: No issues with car breaking down it handled the hills of Puerto Rico.
Cons: Not charging so many fees when you get there that the price is actually 3-4x the quoted price on kayak.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Sixt in San Juan.
Sixt has 3 rental locations in San Juan. Take a look at our Sixt rental location map to find the best rental cars near you.
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