10.0 Excellent2020 Feb 14
Pros: Si la señorita del counter extremadamente atenta, el señor un venezolano que me entrego el carro muy descortés le pedi un favor y me dijo que ya se tenia que ir y no podia. La persona que me recibió el carro muy servicial, hasta subio a partidas a recibirme el carro.Cons: Mejor comunicación en tre quienes ofrecen sus carros, booking Kayak y ustedes
10.0 Excellent2019 Oct 23
Pros: The customer service
2.0 Mediocre2019 Mar 26
Cons: Got to the airport and was told there were no cars available. Of course the fly by night local car company booth next to budget was happy to help. I think it’s a racket. Advertise and reserve a car through budget but then when it’s not available yhen send you to their buddies next store to pay more
2.8 Mediocre2019 Mar 03
Cons: The service was awful as the car given to us was not what we had paid for and never should have been on the road a it broke down the day after we picked it up, and Budget did not want to rectify the situation.
2.0 Mediocre2019 Jan 09
Cons: They have no car available for me and offer no solution whatsoever.
2.0 Mediocre2019 Jan 01
budget cancelled my reservationPros: the young lady at the counter tried so hard to help us even though she obviously didn't have the resources to help us.Cons: Budget in Bogota didn't seem like a legitimate business. they canceled our reservation because we didn't arrive within the hour. mind you, we spent 30 minutes trying to find the place within the airport, there wasn't any airport signage. the young lady at the counter was very sweet but her "supervisor" arrived to fix the "situation" and reminded us that we weren't in the US. when i told him this wasn't acceptable he told me to calm down or he wouldn't fix anything. he acted like he was doing me a favor. anyway 2 hours later we got a car that they brought in from the shop. we rented for 4 days, the car had torn seats in the back and lots of dings and dents. on our way to drop off the car just stopped working and the budget people had to pick us up at a gas station. we never got an apology. in addition the "supervisor" told us that he didn't honor Kayak reservations. i will never rent from this Budget ever again.
2.0 Mediocre2018 Dec 08
Pros: nothingCons: car with bad smell, dirty, I am absolutely disappointed, the air conditioner has a really bad odor.
2.0 Mediocre2018 Aug 24
No automatic car availablePros: Nothing cause the car I reserved wasn't there.Cons: I said the car I reserved wasn't there.
2.0 Mediocre2018 Aug 21
Reservation was cancelled upon arrivalPros: Nothing. I never got the car. What good is a reservation if there aren't any cars?Cons: Everything. When I arrived at the desk, the staff barely brought his eyes from his cell phone to tell me that my reservation had been cancelled and they have no cars. I am extremely disappointed in Budget and the reservation process. Seriously, WHAT GOOD is having a reservation if it's not going to be honored?
4.0 Okay2018 Aug 10
Never again!!!Pros: NothingCons: 1: almost two hours to get the vehicle 2: smallest car on stock with manual everything! I had to roll down the windows myself and the steering wheel was extremely hard. Felt like a work out! 3: gave me a vehicle with a restricted licence plate on that day, which gave me less than hour to get home. I did not make it. 4: upon return they called me over five times to see where I was and then suggested that I return the car elsewhere. 5. I will not be renting with budget bogota ever again.