6.4 Good2020 Oct 14
Pros: Pickup and drop off were easy, the car was new (2020 model, 14k miles on it).Cons: The car *reeked* of cigarette smoke and getting a tire replaced was a hassle despite insurance. We did not notice the smoke immediately on pickup because we were wearing masks and they had sprayed some cleaning product which covered it up for a bit. We left the windows open for hundreds of miles of driving over three days and the smell never quite went away. Considering that they charge around $200 from renters who smoke in the car, one should think that they do more about it afterwards. Or at least compensate renters who get the car afterwards. We also had a lot of trouble resolving an issue with a flat tire. Roadside assistance was fast, but the donut spare tire they put on only works for 50 miles. It took us over half a dozen phone calls to different Alamo/Enterprise hotlines and branches, trying to get a replacement car or a new tire. No replacements cars were available in the entire Albany, NY region due to the holiday weekend. We finally learned from a more competent employee that Alamo and Enterprise have a partnership with Firestone, so you can get a tire replaced there free of charge. It would have saved us about an hour to learn that from the first hotline which you call for roadside assistance. Also, when you book full insurance you expect that these kinds of things are covered more flexibly. It appears that totaling the car in an accident would have been covered but getting a replacement tire anywhere but Firestone would have not? How does that make sense?
3.6 Mediocre2020 Oct 06
Cons: the car was filthy and smelled
6.4 Good2020 Sep 14
Pros: Great car.Cons: Battery died which caused us great inconvenience. Also one of the key fobs did not work. Not expected with a new car
9.6 Excellent2020 Sep 14
Pros: The staff was helpful and friendly! Kim is the star at this location, she’s friendly, goes above and beyond, aware of the customers time and above all else offers great customer service experience.Cons: With social distancing the line was outside wrapped around the sidewalk. When i got to the front i realized the booking agents were also taking customers out to retrieve cars, instead of sending them to someone to retTwice the car and servicing the next customer. The current process is time consuming.
3.6 Mediocre2020 Sep 04
Pros: NothingCons: I am under 25, and according to Alamo rules, I cannot rent a full sized SUV. Despite confirming the booking, and making sure everything is alright over phone, I was only made aware of the above fact at the counter during pickup. I had to change all my plans. The rental agreement copy that was given to me did not have any detials of the car- no license plate number, no vehicle details at all. And calling the agency to request a copy had no use- the customer care claims that they do not have access to the agreement (which I find very hard to believe), and the location rented from claims there is no way to contact them (no phone) despite the fact that the attendant was on the office phone the whole time when I went out to pick up the vehicle.
7.2 Good2020 Sep 03
Pros: Yes the staff were very nice.Cons: LGA airport is still a mess as far as the rental car shuttle goes. You have to take 2 buses. With Covid there are fewer people at the airport and the rental car buses should be able to go directly to the airport. Also the cost of renting a car out of LGA is ridiculous. Kayak had the best price, but $582 for 4 days? Expensive
10.0 Excellent2020 Sep 01
Pros: The staff at Alamo was exceptional. Explained to me benefits and additional options
10.0 Excellent2020 Aug 21
Cons: Can't think of anything. my experience with Alamo was perfect. Thanks.
2.0 Mediocre2020 Aug 10
Pros: Not friendly and definitely not helpful.Cons: Employees should arrive to work on time and not arriving late and then proceeding to sanitize the area before. This should have been done prior to customer arrival and especially not when you, the employee arrived late.
9.2 Excellent2020 Aug 02
Pros: Drop off was fast and easy.Cons: Better service personal during pickup