4 stars
HoteLumiere at the Arch
Photos of HoteLumiere at the Arch
Overview
HoteLumiere at The Arch is set in Saint Louis and is within a 10-minute walk of Convention Center Station. It provides a gym, as well as a Jacuzzi, an indoor pool and an express check-in and check-out feature.
There are a range of facilities on offer to guests of the hotel, such as a 24-hour reception, valet parking and meeting facilities. Wi-Fi is also provided.
Rooms at HoteLumiere at The Arch are well-appointed and offer tea and coffee making facilities, an iPod docking station and a refrigerator. All provide a flat-screen TV, heating and a private bathroom with bathrobes.
The position of the hotel permits convenient access to many tourist attractions. The Gateway Arch and Federal Reserve Bank of St. Louis are within walking a distance.
Latest deals for HoteLumiere at the Arch
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at HoteLumiere at the Arch
- Fitness center
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Dining
- Restaurant
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Dining table
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Designated smoking area
Things to do
- Gift shop
- Bicycle rental
- Casino
- Beauty salon
General
- Seating area
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Spa
- Hot tub
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of HoteLumiere at the Arch
6.1
Okay
1699 verified ratings
Wonderful
422
Very good
172
Good
236
Okay
173
Fair
213
Mediocre
138
Poor
345
Guests say
Guests appreciated the hotel's convenient location, especially its easy access to the casino. However, many were dissatisfied with the cleanliness of the rooms and common areas, citing issues like moldy smells, dirty bathtubs, and unvacuumed carpets. Additionally, there were complaints about the service, including rude staff attitudes and maintenance delays.AI-Generated from customer reviews
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Score by provider
6.4 out of 10
987 reviews
5.8 out of 10
442 reviews
6.3 out of 10
18 reviews
6.4 out of 10
22 reviews
Cons (-) Don't be fooled by the pictures online. The place is dirty, with a deserted atmosphere. The front revolving door is broken. It smells like cigarette smoke, alcohol and urine. They charge a $100 incidental fee at check-in and say you will get it all back. Then you automatically get charged a $20/day 'resort fee' that is supposed to cover your amenity usage. Like the fitness center in which not one ...
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Pros (+) The room was amazing, and the riverfront view was beautiful. Overall, we were very satisfied with our stay.
Cons (-) Third shift housekeeping was very lax and unresponsive when we needed any extra towels.
Cons (-) When we arrived, we waited 30 minutes to be acknowledged. There was no apology made for slow service. The two women were taking care of one man and didnt even look in our direction. Once we were helped, it took them another 30 minutes to find our reservation. They were relatively rude and seemed put out by our stay. I will never stay there again.
Pros (+) I enjoy the comfortable, clean rooms, easy access to the casino too!
Cons (-) Price was a bit high.
Cons (-) There was definitely some false advertising on the side of the Expedia. The room and bathroom were nothing like what was pictured on the web site. The pool area was also closed and the hotel proceeded to charge us for the resort fees. Why would we be charged the full price for the resort fee when we can't use the full amenities? That doesn't make sense. When we went to discuss this with the manage...
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Pros (+) Nothing
Cons (-) There is absolutely nothing to like about this place they screwed up my reservation, I had to sleep on the floor, the room was not clean, the staff was rude. Parking was terrible and confusing. I regret staying there!
Pros (+) The room was nice and had plenty of space
Cons (-) Had no Wifi access and tried calling the front desk and could not get anyone to answer phone. Was thinking of ordering room service but had no menu and again could not get an answer from front desk.
Pros (+) The staff were concerned and helpful.
Pros (+) The location was convenient for local attractions. The room we stayed in was newly renovated and very clean.
Cons (-) It would've been nice to be able to go to the lobby of the hotel and get breakfast and a good cup of coffee without having to go to over to the casino.
Pros (+) The location was good. I was able to hop right on the metrolink and 3 stops later I was at the stadium. There are only 4 bars left on the landing so it's not what it used to be.
Cons (-) The staff was particularly rude during check in. if you need extra bedding or towels you have to go to the front desk to get it. They now charge a $10 resort fee which is ridiculous because that hotel is far from any kind of resort. 20 minute wait for the elevator. There are only two outlets in the bedroom you can use. One outlet by the bed. You have to unplug the lamp if more than one person want...
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Location
999 N 2nd Street, St. Louis, MO 63102
What's nearby
- Lumiere Place Casino22 m
- Gateway Arch0.8 km
- Jefferson National Expansion Memorial0.9 km
- Old Courthouse0.9 km
- Old Cathedral of Saint Louis of France1 km
- Busch Stadium1.2 km
- City Museum1.4 km
- Enterprise Center1.8 km
- St. Louis Symphony Orchestra4.1 km
- Fox Theater4.2 km
- Anheuser-Busch Brewery4.4 km
- Cathedral Basilica of Saint Louis6.2 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at HoteLumiere at the Arch
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price