Bathroom not clean Day on room cleaning sheets were not replaced
4 stars
The Westin St. Louis
Photos of The Westin St. Louis
Overview
Located within walking distance of Convention Center Station, The Westin St Louis offers guests a convenient base when in Saint Louis. It also provides a 24-hour reception, valet parking and an express check-in and check-out feature.
This 4-star hotel offers laundry facilities, a concierge and a car rental desk. A fitness centre is available to those wishing to keep up their exercise regimes while travelling.
The Westin St Louis provides rooms equipped with a hair dryer.
The contemporary on-site restaurant is an ideal spot to relax while enjoying a selection of Italian and international dishes. Alternatively, there are a variety of eating options in the surrounding area.
The hotel's location allows guests easy access to all local tourist attractions on foot. Guests can also visit the Gateway Arch and Enterprise Center.
Latest deals for The Westin St. Louis
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at The Westin St. Louis
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Linens
- Towels
- Free toiletries
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
General
- Window
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Hypoallergenic
- Adapted bath
- Allergy-free room
- No smoking
Bathroom
- Shower
- Additional bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Parking and transportation
- Parking
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Bedroom
- Alarm clock
- Wardrobe or closet
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Things to do
- Gift shop
Fitness
- Fitness center
Spa
- Massage
Reviews of The Westin St. Louis
8.2
Very good
1177 verified ratings
Wonderful
703
Very good
150
Good
91
Okay
59
Fair
50
Mediocre
32
Poor
92
Summary of reviews
Guests say
Guests appreciated the hotel's great location and spacious rooms, but many expressed dissatisfaction with the cleanliness and service, citing issues such as dirty bathrooms and unhelpful staff. The parking fees and lack of Wi-Fi were also common complaints.AI-Generated from customer reviews
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Score by provider
8.2 out of 10
452 reviews
8.5 out of 10
556 reviews
9 out of 10
2 reviews
8 out of 10
19 reviews
All reviews
Traveling with my wife. Overall we liked it. A few things that were a little off-putting especially considering this is not a value-inn. For the price I expected different. When we got the room, they had the thermostat turned down (which is totally normal), but it was set to 60 at was so cold in there. The pictures show a ton of natural light which was not out experience at all (on 3rd floor facin...
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Pros (+) The room was spacious, nice bathroom and great location.
Cons (-) When we arrived there were 16 people in line and only one person working the front desk and it was taking at least 5 minutes to check in each person. We arrived at 3 pm when check in begins and there was only one staff member. Even if people in line were couples that would have been a 40 minute wait. We left and came back to check in later where we still had a short wait. Both yesterday and today ...
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Pros (+) High ceilings and plenty of space in the room. Extra large bathroom as well. Very nicely decorated. Noon checkout.
Pros (+) The rooms are very nice, clean, spacious, and comfortable. The bathroom specifically was lovely and very clean.
Cons (-) There was a wedding booked downstairs and the music was so loud you could not sleep. When we complained we were told "You're not the only guest who've complained, hopefully it's over soon". That is not a solution and im sure not the first time that has been a problem for guests. I didn't book there to sit up until 11, I won't be back.
Pros (+) The room was very nice and the bathroom was amazing.
Cons (-) Nothing
Pros (+) Location to downtown sites. Spacious room - very clean. COOL FEATURE - for $5 Westin will supply you with workout shirt, shorts, shoes (if you forgot them or just don't want some stinkiness in your bag for the trip home). Restaurant staff was very friendly and had. O problem getting hot water for me for the provided in-room tea bags.
Cons (-) Food options were pricey - especially in-room. No hot tub (was really hoping for this esp after long days during biz trip and when cold out). Fitness Center has nice footprint and facilities but could be better equipped (more weight options - less cardio machines). They tried charging me for parking ($20) even though I arrived via Uber & told them I had no need for their parking services when I ch...
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Pros (+) there was a lot of hidden taxes and parking is $20 a night. Also you have to pay $13 a day for wifi. I would expect these fees to be included in the price, kind of disappointed but not a big deal. Just kind of annoying
Pros (+) We loved thw beds! We just wanted to slunber. Loved the spa bathroom. LIked having a robe. Good food. Nice tv. Spacious room! We felt special. This was a staycation for me and my senior mom. She enjoyed herself immensely.
Cons (-) There was a high pitched humming noise, like from something mechanical, coming from outside the room. It wasn't too loud, but you could hear it. I don't know if it was the hotel itself, or noise from the street. We were on a higher floor as well.
Pros (+) Nicely appointed rooms and great location to Busch Stadium.
Cons (-) There are too many extras that the customer has to pay for. The Internet was $12.00 per day and the cost for drinks and food in the hotels restaurant were not a good value at all. We found ourselves going to the Hilton, just a block away, for these amenities.
Location
811 Spruce Street, St. Louis, MO 63102
What's nearby
- Busch Stadium181 m
- Downtown St. Louis395 m
- Wainwright Building0.5 km
- United States Customhouse and Post Office0.7 km
- Enterprise Center0.8 km
- Citygarden0.8 km
- Gateway Arch1 km
- Edward Jones Dome1.3 km
- Lumiere Place Casino1.4 km
- Eads Bridge1.5 km
- Shrine of St. Joseph1.5 km
- St. Stanislaus Kostka Church2.3 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at The Westin St. Louis
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See most recommended stays in St. LouisGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 0.5 km |
Nearest Airport | Lambert-St Louis |
Distance to airport | 20.9 km |
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