Holiday Inn Express Zurich Airport

Free breakfast

The Kayak confirmation number was supposedly missing a digit for their system so we had to wait around for over an hour before getting into our room. When we got up to our room the sleeper sofa was pulled out which we converted back into a couch but the floor had not been vacuumed for sometime as there were crumbs and screws on the floor.... The bed was very uncomfortable ( could feel springs through the bed) and we did not experience a pleasant night sleep. The next morning when we were trying to take the free shuttle back to the airport we were kicked off the bus since we did not have a reservation. The schedule said nothing about making a reservation for the shuttle. After the shuttle left we went to the front desk to make the reservation for the next shuttle (30 min wait) and we were assured we would be on that shuttle. Once it arrived, after over an hour of waiting, the driver said that we didn't have a reservation although we did. He did not check with anyone else to see if they had made a reservation. We repeatedly told him we had made a reservation and confirmed with the front desk that we would be on the very next shuttle. We repeatedly asked him to check with the front desk which he declined to do. After some pretty intense arguing with him he finally let us on the shuttle van at the last minute and my fiance had to stand the entire time, not exactly the safest route. Definitely not impressed with the customer service.

Nice hotel, good breakfast buffet included in reservation and reasonably priced. shuttle service from the airport to hotel and back very good, close proximity to strain station and transport services into Zurich centre. English TV channels a plus!

The policy for checking in time to the hotel is very strict. I have used the hotel on a few occasions but for the first time was made to pay an extra 50 chf for checking in a couple of hours too early!, i could have waited but felt quite tired and so paid the extra cost.

It seemed very new and totally efficient

The restaurant menu was very limited.

Clean/nice room, restaurant with good quality/price ratio, free shuttle bus service to airport/city

windows in the room couldn't be opened (to limit airport noise)

Breakfast from 4h30am. Close to Airport. Relatively good value

Rapid check out, quetness of room

~The nude man who was in the first room I was given

The hotel is very clen and new. By comparison with other hotels in the area, it also offers good value for money with a reasonable continental breakfast incuded with the booking. The cable TV was also well received as it had a few English channels, which is rather more than usually offered by other budget hotels for free! The general atmosphere of the hotel is pleasant and the free shuttle to the airport is a bonus.

Policy on checking in time should be reviewed.