Pros (+) Nothing.
Cons (-) Everything!
4 stars
Grand Oasis Sens - Adults Only
Blvd. Kukulkan Km.19.5 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 891 5000Photos of Grand Oasis Sens - Adults Only
Overview
Treating guests to an infinity pool overlooking the water, Now Emerald Cancun is situated in Cancun and provides outdoor tennis courts and a sauna. It also offers a 24-hour reception, an all-inclusive meal plan and a sun deck.
The resort has been recently refurbished and provides a currency exchange, a car rental desk and a concierge. In addition, the multilingual staff are on hand to provide assistance. A well-equipped gym is also available.
Each cosy room at Now Emerald Cancun has its own private en suite with complimentary toiletries. They all have a telephone, a mini bar and a flat-screen TV.
The resort's restaurant proposes a dynamic menu with an emphasis on Brazilian, Asian and Italian options.
Now Emerald Cancun is situated just a short walk from El Rey Mayan Ruins. Iberostar Cancun Golf Course and Petempich Bay are also nearby.
Reviews of Grand Oasis Sens - Adults Only
6.8
Okay
396 verified ratings
Wonderful
101
Very good
34
Good
76
Okay
38
Fair
59
Mediocre
34
Poor
54
Summary of reviews
Guests say
Guests expressed disappointment with the service and food quality at the hotel. Many reported issues such as overbooking, rude staff, and a lack of cleanliness in the rooms. The entertainment options were also criticized, and several guests felt that the all-inclusive offerings were limited and not worth the price. However, some guests appreciated the friendly staff and the beach access, indicating that there are positive aspects to the hotel experience as well.AI-Generated from customer reviews
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6.9 out of 10
137 reviews
8 out of 10
1 review
6.8 out of 10
7 reviews
All reviews
Cons (-) Nothing yo day the staff was very friendly beach front and great restaurants good as allways here great food
Pros (+) Friendly staff from the first moment. Professional check in and service. Everything available for a great vacation. Ongoing maintenance to keep the standard.
Cons (-) Booked was Grand Oasis Plus which includes a room with balcony in the description but we got a room without and the reception told us that just on availability.
Pros (+) This resort is captioned “The Pleasure Resort”. So there are always sexy and fun activities going on to participate in. Personal favourite: Foam Party! The entertainment Team - Gustavo, Neybu, Aldo, Julian and Nelson work hard and put on a great activity/party itinerary. The staff is amazing! Specially, Victor from the Sian Ka’an Concierge team. Took really good care of us. I would definitely go b...
Cons (-) A little further away from downtown, so can’t just walk out of the resort for a stroll in the market. Have to take the bus there.
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Pros (+) Benazuza restaurant was awesome, friendly staff, you are treated very well. Beach was nice, pool is nice. Overall very nice hotel!
Cons (-) The bath water was absurdly yellow, walls and ceilings weren't in good shape around hotel. Food all tastes the same throughout the restaurants. Room service was timely even in a preferred room. Bed was very stiff.
Pros (+) Some of the staff was courteous. Pools were clean..
Cons (-) Poor entertainment, food was not the greatest, alcohol selection was low, and the good alcohol they had was over priced, the bar next to the lobby closed at 9:30pm, being an adult and only hotel I would expect a later close time. And around 10pm. Lights in the lobby were out. I don't think I would consider staying at this place any time soon.
Pros (+) The Sian kaan beach club was fantastic. The lunch and the open restraraunts were good. Great view.
Cons (-) The a/c never worked, even after many phone calls and repair visit. Some of the staff would come to check if you were in the room periodically through the day. They stole from our room multiple times. There were puddles in our room and throughout the hotel. Concrete chunks fell from the walls. Dinners at the reservations only meals were terrible. Not only was getting reservations a nightmare, the ...
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Location
Blvd. Kukulkan Km.19.5 Zona Hotelera, 77500 Cancún, Quintana Roo
What's nearby
- El Rey Ruins0.7 km
- Playa Delfines0.8 km
- Iberostar Golf Club Cancun1.4 km
- Iberostar Cancun Peninsula Convention Centre1.5 km
- Spa at The Royal Sands5.2 km
- Kukulcan Plaza5.7 km
- La Isla Shopping Mall6.5 km
- Poliforum Benito Juarez7.6 km
- Cancun Golf Club at Pok Ta Pok9.2 km
- CoCo Bongo Cancun9.5 km
- Hard Rock Cafe Cancun9.5 km
- Cancun Convention Center9.7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Grand Oasis Sens - Adults Only
Price per night. Prices are not fixed and may vary with time.
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See most recommended stays in CancúnGood to know
Value for money | 7.0 |
|---|---|
Distance to city center | 12.4 km |
Nearest Airport | Cancun |
Distance to airport | 10.0 km |
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