|"nice entertaining staff beautiful beach"||(in 30 reviews)|
|"Very helpful and friendly staff!"||(in 84 reviews)|
|"The oriental and italian restaurants were tasty!"||(in 21 reviews)|
|"His behavior with regard to dress code was not professional."||(in 7 reviews)|
|"There were a lot of people trying to sell things."||(in 2 reviews)|
Great food, Great View of the ocean
Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
Best service ever!
Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!
+ Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
- Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
Location and some services.
Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
Old, ugly hotel, food unatable especially (Oriental and Italian restaurant), lots of young, drunk noisy people. Rooms tidy but IBIS style, no shower cap (even on request), no shower gel only soap. Defenitely not a 5* hotel. After arrival they put a plastic bracelet on your wrist, and you can not take it off for the whole stay (including sleep, swimming, tanning, etc) Very annoying.
Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.
While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.
location is excellent. Paradise.
The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.
I didn't like that my booking hadn't gone through and the price was different than advertised.
the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.
The Grand Park Royal Cancun Caribe Resort offers all inclusive resort packages at family friendly, affordable rates. These packages include unlimited snacks and meals, including vegetarian, and other dietary options. Located on the hotel property are eight restaurants. Guest may also enjoy 24 hour room service to make each stay all the more enjoyable. All gratuities are included.
Scenic views from the floor to ceiling windows display the deep blue colors of the Caribbean Sea along the property on all sides. In between the waterfronts are the landscaped tropical gardens for all to enjoy the beauty. White sands line the beaches on the hotel property with umbrella covering and water gear available upon request. Non motorized sports equipment is also available for guests to add to their water fun and excitement.
Rooms are available with balcony views so guests can continue to enjoy the views of the Resort area and the sea from their rooms. Every room features two double beds and a sitting area designed for individual need and comfort. Each bathroom features a new marble bath area and is lined with a Mexican tile design. Other amenities include an in-room safe, a crib upon request, hairdryer, and one free room service request every 24 hours.
Each day the Hotel offers two daily activities including indoor and outdoor events. The activities schedule will be available upon arrival. The Grand Park Royal Cancun Caribe is a family friendly, elegant Hotel destination or an all inclusive resort at the choice of each guest.
based on 1,067 reviews
Policies vary by room type and provider.
Grand Park Royal Cancún is located at Blvd. Kukulcan Km. 10.5 in Hotel Zone, 8.5 km from the center of Cancún. Playa Chac Mool is the closest landmark to Grand Park Royal Cancún.
Check-in time is 15:00 and check-out time is 12:00 at Grand Park Royal Cancún.
Yes, Grand Park Royal Cancún offers free Wi-Fi.
Yes, Grand Park Royal Cancún offers free parking.
No, Grand Park Royal Cancún does not offer free airport shuttle service.
Grand Park Royal Cancún is 16 km from Cancún. Grand Park Royal Cancún is 69.9 km from Cozumel.
No, pets are not allowed at Grand Park Royal Cancún.
Yes, Grand Park Royal Cancún has a pool onsite.