Hard Rock Hotel Cancun

Cancún, Mexico
See location
8.0
Great
815 reviews
Thu 07.12
Mon 11.12

About Hard Rock Hotel Cancun

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi, Breakfast, and Parking for free
The property is located in Cancun's popular hotel zone. The resort sits on the beach looking out at the beautiful Caribbean Sea. The hotel is modern with beautiful pools, swim up bars and multiple lounges and restaurants. The resorts fine chefs create unique dining experiences for the entire family in our specialty restaurants, featuring a mix of International, Mexican, Asiatic, Italian, and a Steakhouse cuisines. Guests can spend the night dancing to one of our live DJ's. Not only the lavish spacious rooms and suite amenities include a double hydro spa tub, but you can enjoy the stunning ocean views from your private balcony. Customers can choose from one of the wonderful opportunities from the area: visiting the Pre-Colombian Tulum City, take a jungle tour, a thrilling ride on the AquaTwister, snorkelling, or just enjoy the wonderful sun set while sailing. Here, you have all the possibilities to feel the real bliss.

Latest deals for Hard Rock Hotel Cancun

Thu 07.12
Mon 11.12
Luxury room
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Zenhotels.com
Prestigia
FINDHOTEL
Double room
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Super.com
FINDHOTEL
Stayforlong
Deluxe room
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Agoda.com
travelup
Super.com
Standard room
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Super.com
Traveluro
travelup
King room
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Prestigia
KAYAK
Pricetravel
Superior room
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FINDHOTEL

*Total includes estimated local taxes & fees payable on check out.

Prices are based on the total costs of the stay, including taxes and fees.

Amenities at Hard Rock Hotel Cancun

  • Private beach
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Free parking

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • Hand sanitizer in guest accommodation and key areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Housekeeping
  • First-aid kit
  • Enhanced cleaning
  • Safe

Services and conveniences

  • ATM on-site
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Mini-market on site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24hr front desk
  • Safety deposit box

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels

Pool and spa

  • Infinity pool
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna

Dining

  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Refrigerator
  • Dining area

Things to do

  • Game room
  • Golf
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table
  • Basketball court

Family friendly

  • Babysitting or child care
  • Kid-friendly
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Complimentary breakfast

Accessibility and suitability

  • No smoking
  • Pets not allowed
  • Designated smoking area
  • Increased accessibility
  • Elevator
  • Allergy-free room

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)
  • Private parking
  • Valet parking

Laundry

  • Ironing service
  • Laundry facilities
  • Laundry service
  • Pants press
  • Iron and ironing board

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony

General

  • Family rooms
  • Lockers
  • Storage available
  • Telephone

Bathroom

  • Hairdryer
  • Private bathroom
  • Bathtub

Fitness

  • Fitness center
  • Tennis
  • Fitness room

Media and entertainment

  • Cable or satellite TV
  • TV

Reviews of Hard Rock Hotel Cancun

8.0
Very goodBased on 815 verified guest reviews
8.2Couples
7.6Solo
7.7Families
8.2Friends

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A
4.8 Mediocre
Pros:I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons:I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
G
9.1 Wonderful
Pros:Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons:The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
A
8.0 Very good
Pros:Friendly stay all inclusive w 24 hour room service
Cons:The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
R
10.0 Wonderful
Pros:This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Cons:It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
A
10.0 Wonderful
Pros:Food, spa and pool
D
6.2 Okay
Pros:Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons:In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
A
8.0 Very good
Pros:Fantastic staff!! Great food and lots of entertainment...
Cons:Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Location

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo

What's nearby

  • Kukulcan Plaza1.5 km
  • Playa Marlin1.7 km
  • Museo Maya de Cancun2.1 km
  • Acuario Interactivo2.3 km
  • Playa Delfines3.3 km
  • El Rey Ruins3.4 km
  • Playa Chac Mool4.9 km
  • Cancun Golf Club at Pok Ta Pok5.1 km
  • Forum Beach5.5 km
  • Playa Tortugas5.5 km
  • Playa Caracol5.8 km
  • Delphinus Punta Cancún6 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Hard Rock Hotel Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Hard Rock Hotel Cancun

  • How long should you stay at Hard Rock Hotel Cancun? KAYAK users usually book their rooms here for 5 days.

FAQs when booking at Hard Rock Hotel Cancun

  • Does the Hard Rock Hotel Cancun offer any sports activities for guests?

    In addition to basketball and volleyball courts, the Hard Rock Hotel Cancun has billiards and ping pong tables that are located throughout the hotel’s property. Guests can also partake in fitness classes for free, with some examples including yoga, Pilates, spinning, and muscle strengthening courses that focus on abs and glutes. Additionally, there are several trails that are ideal to go for a walk, jog, or bike ride.

  • What kid-friendly activities does the Hard Rock Hotel Cancun have?

    The Hard Rock Hotel Cancun has the Hard Rock Roxity Kids Club, a fun play area where children can make friends, partake in activities and games, do arts and crafts, and play music. The club often hosts themed days, with an example being the Battle of the Bands, where kids can play games such as Guitar Hero, and participate in both karaoke competitions and a talent show. Guests can also purchase playtime packages that average at around 5,480 MXN (288 USD) per child, with amenities including babysitting, a toy kit, and complimentary gifts, such as a waterproof camera.

  • Does the Hard Rock Hotel Cancun offer any particularly special activities?

    For those that enjoy music, make sure to rent one of the 20 Fender guitars that are offered at the Hard Rock Hotel Cancun. The guitar of your choice will be directly delivered to your hotel room along with a pair of headphones, and you can watch video lessons on your room’s television to learn how to play some new songs. There are also a series of playlists that you can listen to and play along with from the sound system in your room, and a variety of genres and artists are offered.

  • What is the best way to travel from Cancun International Airport to the Hard Rock Hotel Cancun?

    If you will be flying into Cancun International Airport, the easiest way to travel to the Hard Rock Hotel Cancun will be by renting a car, taking a taxi from the airport, or booking a private transportation service. Depending on which route you will be taking, the drive should only be 15 to 20m. If you plan on taking a taxi from outside of the airport’s Arrivals terminal, the fare will be around 575 MXN (approximately 30 USD), while a private transportation service will be closer to 765 MXN (approximately 40 USD) each way.

  • Does the Hard Rock Hotel Cancun offer any honeymoon amenities?

    Planning on celebrating your honeymoon at the Hard Rock Hotel Cancun? If you request the complimentary honeymoon package within 48h before arriving at the hotel, you will be provided with several free amenities, including a small cake, a bottle of sparkling wine, a private and romantic honeymoon dinner, and in-room breakfast during your stay. There are also several other honeymoon packages that are offered for an additional fee, and they provide extra perks like chocolate-covered strawberries, matching honeymoon t-shirts, bathrobes, slippers, a complimentary excursion for two, and a couple’s massage at the Rock Spa.(Prices checked 09/05/19).

  • Where is Hard Rock Hotel Cancun located?

    Hard Rock Hotel Cancun is located at Blvd Kukulcan KM 14.5, Hotel Zone in Hotel Zone, 9.5 km from the center of Cancún. Kukulcan Plaza is the closest landmark to Hard Rock Hotel Cancun.

  • When is check-in time and check-out time at Hard Rock Hotel Cancun?

    Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Cancun.

  • Does Hard Rock Hotel Cancun offer free Wi-Fi?

    Yes, Hard Rock Hotel Cancun offers free Wi-Fi.

  • Does Hard Rock Hotel Cancun offer free parking?

    Yes, Hard Rock Hotel Cancun offers free parking.

  • How far is Hard Rock Hotel Cancun from the airport?

    Hard Rock Hotel Cancun is 12.4 km from Cancun. Hard Rock Hotel Cancun is 65.7 km from Cozumel.

  • Does Hard Rock Hotel Cancun have a pool?

    Yes, Hard Rock Hotel Cancun has a pool onsite.

  • How does KAYAK find such great Hard Rock Hotel Cancun hotel deals?

    KAYAK scours the web for all room deals available at Hard Rock Hotel Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Cancun.

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Good to know

Value for money

7.4

Distance to city center

9.5 km

Nearest Airport

Cancun

Distance to airport

12.4 km