Only one elevator worked the entire time we stayed there out of 4 elevators, took about 20 mins or more each time we wanted to go in and out. Run down and out of date room / decor and furniture. It felt like a hourly motel off highway.
4 stars
Krystal Grand Punta Cancun
Blvd. Kukulcan km 8.5, Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 891 5555Photos of Krystal Grand Punta Cancun
Overview
Krystal Grand Cancun is situated in Cancun and is close to nearby attractions, such as Coco Bongo Cancun, Hard Rock Cafe Cancun and Cancun Convention Center. It also provides a rooftop terrace, a sauna and an outdoor pool.
Guests of the resort have access to its wide variety of outdoor activities, including snorkeling, windsurfing and scuba diving. Staff are available 24/7 and can assist with booking tours and tickets. A kids pool, a sun deck and a kids club are also offered at the resort.
There are 715 elegant rooms at Krystal Grand Cancun, each providing all the necessities to ensure a comfortable stay. They are also fitted with a hair dryer and a mini bar.
Krystal Grand Cancun has an on-site restaurant, perfect for those wishing to eat in. A refreshing beverage can be savoured in the on-site bar.
The resort is close to Cancun Diving College. Valet parking is available for guests with a car, or an airport shuttle service can be arranged upon request.
Latest deals for Krystal Grand Punta Cancun
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Krystal Grand Punta Cancun
- Snorkeling
- Outdoor pool
- Beachfront
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
General
- Executive lounge access
- Family rooms
- Storage available
- Quiet street view
- Beachfront
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
- City view
Things to do
- Gift shop
- Board games/puzzles
- Game room
- Golf
- Scuba diving
- Diving
- Snorkeling
- Evening entertainment
- Cooking classes
- Beauty salon
- Pool table
- Water sport facilities (on site)
- Windsurfing
Pool and spa
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Spa bath
- Toilet
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Trash cans
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Coffee machine
- Dining table
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
- Valet parking
Accessibility and suitability
- No smoking
- Designated smoking area
- Increased accessibility
- Elevator
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Sofa bed
- Wardrobe or closet
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
Reviews of Krystal Grand Punta Cancun
7.0
Good
1990 verified ratings
Wonderful
787
Very good
329
Good
305
Okay
133
Fair
136
Mediocre
96
Poor
204
Summary of reviews
Guests say
Guests highlighted the hotel’s fantastic location, especially its proximity to the beach and nearby nightlife. Many reviewers praised the cleanliness of the hotel and the helpfulness of the staff. However, the service received significant criticism, with guests reporting long wait times for check-in, issues with restaurant reservations, and other service-related problems that detracted from their overall experience.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
7.1 out of 10
246 reviews
7.5 out of 10
5 reviews
All reviews
Pros (+) Great staff Altitude tower is great Grand tower is 3 stars
Cons (-) Upgrade the grand tower
Pros (+) I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad. We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm. we had to call the manager and after arguing with us they started to bring us food. The breakfast place and the resta...
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Pros (+) Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Pros (+) To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons (-) The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
Pros (+) A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
Pros (+) The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazin...
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Location
Blvd. Kukulcan km 8.5, Zona Hotelera, 77500 Cancún, Quintana Roo
What's nearby
- Delphinus Punta Cancún235 m
- Forum Beach324 m
- Playa Caracol0.5 km
- Playa Chac Mool0.9 km
- Cancun Golf Club at Pok Ta Pok1.9 km
- Playa Tortugas2.8 km
- Acuario Interactivo3.6 km
- Playa Marlin4.1 km
- Playa Langosta4.1 km
- Kukulcan Plaza4.3 km
- Torre Escenica4.8 km
- Parroquia de Cristo Resucitado5.2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Krystal Grand Punta Cancun
Low season | March |
|---|---|
High season | March |
Average price (weeknight) | ₪1,678 |
When to book a room at Krystal Grand Punta Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
Top tips for your stay at Krystal Grand Punta Cancun
FAQs when booking at Krystal Grand Punta Cancun
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in CancúnMost recommended
See most recommended stays in CancúnGood to know
Value for money | 6.9 |
|---|---|
Distance to city center | 9.2 km |
Nearest Airport | Cancun |
Distance to airport | 17.7 km |