Hyatt Ziva Cancun

Blvd. Kukulcan, Manzana 51, Lote 7, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 7000

Cheapest
rate per night

9.2

Excellent
based on 1,057 reviews
Hyatt Ziva Cancun - Cancún, Quintana Roo, Mexico
03.03 Wed
-
04.03 Thu
Compare vs. KAYAK |

Provider Nightly total
₪716
TripAdvisor ₪726
Snaptravel ₪730
DERBYSOFTDIRECT
TripAdvisor
Snaptravel

Good to know

Value for money

8.5

Distance to city center

9.3 km

Location rating

9.5

Rooms

03.03 Wed
04.03 Thu

King Rooms

₪762+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪762
Unknown
₪762
Sofa bed
₪781
Unknown
₪840
Sofa bed
₪897
Sofa bed
₪948
Sofa bed
₪948
Unknown
₪1,061
Unknown
₪1,386
Unknown
₪1,386
Unknown
₪1,386
Unknown
₪1,386
Sofa bed
₪1,573

Standard Rooms

₪779+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪779
Unknown
₪1,044
Unknown
₪1,658
Unknown
₪1,894

Resort Rooms

₪749+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪749
Sofa bed
₪845
Unknown
₪871
Unknown
₪898
Double bed
₪948
Unknown
₪983
Unknown
₪998
Unknown
₪1,041
Unknown
₪1,123
Sofa bed
₪1,174
Sofa bed
₪1,236
Unknown
₪1,382

Double Rooms

₪716+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪716
Unknown
₪808
Unknown
₪808
Unknown
₪808
Sofa bed
₪876
Double bed
₪905
Unknown
₪1,011
Unknown
₪1,011
Unknown
₪1,011
Unknown
₪1,011
Unknown
₪1,033
Unknown
₪1,094
Unknown
₪1,221
Sofa bed
₪1,241
Unknown
₪1,318
Unknown
₪2,211

Reviews

Pros

Cons

Traveler rating

404
46
11
6
1

Time of year

Traveler type

Show reviews that mention

+
  • Excellent
    Nov 2019
    10.0

    Amazing staff service

    Food.

  • Excellent
    Apr 2017
    10.0

    Absolutely Fantastic

    Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

  • Excellent
    Nov 2016
    10.0

    An amazing getaway

    The staff, property, services, and landscape are amazing

  • Excellent
    Oct 2016
    8.2

    Three day respite

    Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

    There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

  • Excellent
    Apr 2016
    9.1

    Great all inclusive!

    Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

    The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

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About

Overview

Hyatt Ziva Cancun is a luxurious oceanfront hotel featuring all-inclusive amenities. This family-friendly property boasts multiple restaurants, a beachside spa, and suites overlooking the crystal-clear ocean, all located on the white sandy beaches of the Punta Cancun strip.

Guests can enjoy the Delphinus Punta Cancun Aquarium, as it is just steps away from the Hyatt Ziva Cancun property. Guests can also stop by the Solo Buceo Dive Shop for all the things needed to explore the gorgeous ocean. For those who prefer pools, the hotel features three infinity pools, which offer panoramic views of the Caribbean Sea. The on-site fitness center and various business services are great for business travelers who focus on work and want to unwind.

Accommodations at the all-inclusive Hyatt Ziva Cancun are luxurious, with 547 spacious suites featuring modern Caribbean décor. All suites include rainfall showers, complimentary refreshment centers with soda and beer, the latest in high-tech entertainment, and turndown service. Some of the hotel’s finest suites include its Swim Up King Room with direct, semi-private access to an infinity pool. Guests can also choose the Turquize Sky Ocean Front Master Double Room, which is adults-only, with a massive balcony and a private hot tub. The hotel also offers the 4,381 square-foot Presidential Suite, which encompasses the entire 18th floor.

Hyatt Ziva Cancun’s dining options are just as elegant and vast as its suites. In addition to several globally inspired restaurants, Chevy’s offers American fare in family-friendly digs, while Bastille’s caters to an adult-only crowd with its gourmet French cuisine. There is also a lively microbrewery and sweet tooth-pleasing dessert parlor.

Whether guests are planning a destination wedding, honeymoon, family vacation, or business excursion, the Hyatt Ziva Cancun has the luxury accommodations and features that will make any trip unforgettable.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air Conditioning

9.2 Excellent

based on 1,057 reviews

9.4

Cleanliness

9.4

Comfort

9.8

Facilities

10.0

Food

Check in

15:00

Check out

12:00

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

ATM on-site
Business center
Wi-Fi available in all areas
Internet
Daily housekeeping
Fax/photocopying
Family rooms
Concierge service
Entertainment staff
Currency exchange on-site
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Shops (on site)
Room service
Special diet menus (on request)
Tour desk
Bicycle rental
Physical distancing in dining areas
Physical distancing rules
Infinity pool
Spa
Process in place to check health of guests
Hot tub
Child pool
Outdoor pool
Snorkeling
Evening entertainment
Kids meals
No smoking
Kid-friendly buffet
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Express check-out
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Indoor play area
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Air-conditioned
Kids' outdoor play equipment
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle (surcharge)
Babysitting/child services (surcharge)
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Pets not allowed
Free parking
Table tennis
Staff follow all safety protocols as directed by local authorities
Playground
Pool with a view
Pool table
Water sport facilities (on site)
Coffee shop
Private beach
Bathrobe
Private bathroom
Garden
24hr front desk
Designated smoking area
Storage available
Shuttle service (additional charge)
Spa and wellness center
Free Wi-Fi
Radio
Outdoor tennis
Terrace/Patio
Increased accessibility
Beach towels
Linens
Towels
Safety deposit box
Rooftop
Elevator
Massage
Pool bar
Shared lounge/TV area
Shower
First-aid kit
Snack bar
Alarm clock
Balcony
Bridal suite
Telephone
Toilet
Safe
Sauna
Coffee machine
Valet parking
Wardrobe or closet

FAQs when booking at Hyatt Ziva Cancun

Does Hyatt Ziva Cancun have special cancellation policies due to coronavirus (COVID-19)?

What activities are included in your stay at the Hyatt Ziva Cancun?

Are there any special suites or romantic hotel packages for honeymooners at Hyatt Ziva Cancun?

How can I possibly upgrade my stay at Hyatt Ziva Cancun to make it even more special?

What activities can kids enjoy at the Hyatt Ziva Cancun?

Is there any live entertainment at the Hyatt Ziva Cancun Resort?

What’s on the menu at Hyatt Ziva Cancun?

Are tips and gratuities included in your inclusive hotel package at Hyatt Ziva Cancun?

What are nearby services within reasonable walking distance from the Hyatt Ziva Cancun?

Where is Hyatt Ziva Cancun located?

When is check-in time and check-out time at Hyatt Ziva Cancun?

Does Hyatt Ziva Cancun offer free Wi-Fi?

Does Hyatt Ziva Cancun offer free parking?

Does Hyatt Ziva Cancun offer free airport shuttle service?

How far is Hyatt Ziva Cancun from the airport?

Can you bring pets to Hyatt Ziva Cancun?

Does Hyatt Ziva Cancun have a pool?

Photos

Hyatt Ziva Cancun - Cancún - Front desk
All Photos (11)
Hyatt Ziva Cancun - Cancún - Lobby
Lobby (1)
Hyatt Ziva Cancun - Cancún - Lounge
Lounge (1)
Hyatt Ziva Cancun - Cancún - Spa
SPA (1)
Hyatt Ziva Cancun - Cancún - Living room
Living room (1)

Property safety measures

Any

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Location

Most Popular Landmarks

  • Delphinus Punta Cancún 72 m
  • Forum Beach 0.5 km
  • Playa Caracol 0.5 km
  • Playa Chac Mool 1.1 km
  • Cancun Golf Club at Pok Ta Pok 2 km
  • Playa Tortugas 2.9 km

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