Park Royal Cancun

Blvd Kukulcan Km 12.5, 77500 Cancún, Quintana Roo, Mexico
+52 998 885 1333

Cheapest
rate per night

8.3

Excellent
based on 289 reviews
Park Royal Cancun - Cancún, Quintana Roo, Mexico
21.01 Thu
-
22.01 Fri
Compare vs. KAYAK |

Provider Nightly total
Snaptravel ₪322
Zenhotels.com ₪396
TripAdvisor ₪410
Snaptravel
Zenhotels.com
TripAdvisor

Good to know

Value for money

7.9

Distance to city center

8.6 km

Location rating

9.2

Nearest Airport

Cancún

Distance to airport

14.7 km

Rooms

21.01 Thu
22.01 Fri

Standard Rooms

₪348+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪348

Deluxe Rooms

₪403+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪403
Unknown
₪409
Unknown
₪415
Unknown
₪441
Unknown
₪498
Unknown
₪533
Unknown
₪533
Unknown
₪549
Unknown
₪563
Unknown
₪563
Unknown
₪566
Unknown
₪1,131

Reviews

Pros

Cons

Traveler rating

46
30
25
12
0

Time of year

Traveler type

Show reviews that mention

+
  • Okay
    Feb 2015
    5.4

    The pictures are gratifying but don't be deceived.

    After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center. That being said, there were a lot of things that were pretty unclear and confusing. I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities. It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available. The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection". The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun. Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.

  • Excellent
    Dec 2014
    10.0

    Awesome.. Best hotel in cancun

    Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..

  • Okay
    Sep 2010
    5.3

    The beach is amazing. The rooms are ok and also the comforts.

    The restaurant aren't so good. Topless isn't admitted because it is considered a "family hotel" even if there are no laws about it in Mexico.

  • Good
    Jun 2010
    8.0

    I liked the location and the food was realy good at both restaurants. The staff was helpfull and friendly. It was clean and comfy.

  • Good
    Dec 2009
    7.6

    Convenient location, near many shops and entertainment. Excellent food, spacious clean room. Well appointed surroundings, clean beach. Very responsive staff.

    problems with payment Master Card, had to pay cash!

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About

Overview

"Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Yamil Lu'um Archaeological Zone and Cancun Interactive Aquarium. La Isla Shopping Mall and Chac Mool Beach are also within 1 mi (2 km). "

Expedia

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air Conditioning

8.3 Excellent

based on 289 reviews

8.6

Cleanliness

8.5

Comfort

8.6

Staff

7.9

Value for money

Check in

15:00

Check out

12:00

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

ATM on-site
Babysitting or child care
Entire unit located on ground floor
Car rental
Wake-up service
Wi-Fi available in all areas
Daily housekeeping
Family rooms
Concierge service
Cribs available
Entertainment staff
Currency exchange on-site
Fire extinguisher
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Mini-market on site
Free toiletries
Garden view
Shops (on site)
Smoke alarms
Special diet menus (on request)
Tour desk
Physical distancing in dining areas
Fishing
Board games/puzzles
Physical distancing rules
Books, DVDs, music for children
Spa
Hot tub
Interconnected room(s) available
Child pool
Aerobics
Outdoor pool
Snorkeling
Bingo
Evening entertainment
Key card access
CCTV in common areas
CCTV outside property
No smoking
Lake view
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Laptop safe
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Indoor play area
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Karaoke
24-hour security
Kids' club
Air-conditioned
Kids' outdoor play equipment
Non-feather pillow
Guest accommodation is disinfected between stays
Open-air bath
Outdoor dining area
All plates, cutlery, glasses and other tableware have been sanitized
Outdoor furniture
Public bath
Airport shuttle (surcharge)
Pants press
Free Internet
Pets not allowed
Free parking
Table tennis
Pool towels
Staff follow all safety protocols as directed by local authorities
Playground
Water park
Pool with a view
Private beach
Bathrobe
Private bathroom
Garden
24hr front desk
Designated smoking area
Storage available
Private parking
Shuttle service (additional charge)
Private pool
Free valet parking
Spa and wellness center
Wedding services
Free Wi-Fi
Radio
Terrace/Patio
Increased accessibility
Beach towels
Linens
Towels
Safety deposit box
Seating area
Elevator
Massage
Shampoo
Pool bar
Shower
Accessible by elevator
Snack bar
Socket near the bed
Sofa
Alarm clock
Sofa bed
Body soap
Bottle of water
Swimming pool toys
Bridal suite
Telephone
Toilet
Toilet paper
Children's television networks
Safe
Sauna
Clothes rack
Trash cans
Coffee machine
TV
Upper floors accessible by elevator
Conditioner
Upper floors accessible by stairs
Desk
Dining area
Wardrobe or closet
Water slide

FAQs when booking at Park Royal Cancun

Where is Park Royal Cancun located?

When is check-in time and check-out time at Park Royal Cancun?

Does Park Royal Cancun offer free Wi-Fi?

Does Park Royal Cancun offer free parking?

Does Park Royal Cancun offer free airport shuttle service?

How far is Park Royal Cancun from the airport?

Can you bring pets to Park Royal Cancun?

Does Park Royal Cancun have a pool?

Photos

All Photos (25)
Building (3)
Bedroom (4)
Bar (1)
Pool (1)

Location

Most Popular Landmarks

  • Acuario Interactivo 0.4 km
  • Playa Marlin 1 km
  • Kukulcan Plaza 1.1 km
  • Playa Chac Mool 2.3 km
  • Cancun Golf Club at Pok Ta Pok 2.5 km
  • Forum Beach 2.9 km

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