Trellis Lake Pointe

Rooms Make yourself at home in one of the 103 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks. Amenities Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, a fireplace in the lobby, and barbecue grills. Getting to nearby attractions is a breeze with the complimentary area shuttle. Business}, Other Amenities Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite. Property Location Located in Charlotte, Trellis West Charlotte is in the business district, a 3-minute drive from Billy Graham Library and 6 minutes from Carolinas Aviation Museum. This hotel is 3.8 mi (6.1 km) from Charlotte Premium Outlets and 6.1 mi (9.8 km) from NASCAR Hall of Fame. Renovations The following facilities or services will be unavailable from May 19 2023 to December 31 2023 (dates subject to change): Business center Fitness facilities Laundry facilities Meeting facilities Shuttle services The following facilities are closed seasonally each year. They will be closed from October 9 to May 30:Swimming pool The property will be renovating from May 19 2023 to December 31 2023 (completion date subject to change). The following areas are affected: Business center Elevator Exterior Fitness facilities Front desk Guestrooms Hallway Laundry facilities Lobby Meeting facilities During renovations, the hotel will make every effort to minimize noise and disturbance. Optional Charges Pet fee: USD 150 per pet, per stay Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 1:00 PM Checkin end at 8:00 PM The minimum age of Checkin 21 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Onsite parties or group events are strictly prohibited This property uses eco-friendly cleaning products Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The front desk is open during the following times:Monday - Friday: 8:00 AM - 8:00 PM Saturday - Saturday: 9:00 AM - 3:00 PM If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions General instructions No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Events/parties not allowed LGBTQ friendly Property is cleaned with disinfectant Guests are provided with free hand sanitizer Contactless check-in is available Property confirms they are implementing enhanced cleaning measures Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Contactless check-out is available Professional property host/manager