Great hotel. Gets quite busy but it’s good value for money and personable staff who make you feel very welcome
4 stars
JW Marriott Chicago
Photos of JW Marriott Chicago
Overview
Just 10 minutes' walk from Chicago Union Station, JW Marriott Chicago has a convenient location, making it an ideal base when visiting Chicago. It also features a Jacuzzi, an indoor pool and a sauna.
Those staying at JW Marriott can benefit from the relaxation amenities, which include a Turkish steam bath. Convenient services include an express check-in feature and a luggage storage area. The hotel also offers a well-equipped gym.
The elegant rooms at JW Marriott Chicago have a mini bar, a refrigerator and movies-on-demand. Hot drinks can be brewed with the provided coffee and tea supplies.
JW Marriott Hotel Chicago's on-site restaurant, Florentine , is a popular place to have a meal. In the evening, guests can enjoy a drink in the comfortable lounge bar.
JW Marriott Chicago is close to Chicago Loop. The Art Institute of Chicago is easily accessible by car.
Latest deals for JW Marriott Chicago
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at JW Marriott Chicago
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Lowered sink
- Non-feather pillow
- Pets not allowed
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
Basics
- Internet
- Wi-Fi
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
General
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Storage available
- Seating area
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- Tile/marble floor
- City view
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Microwave
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Steam room
- Spa and wellness center
- Massage
- Sauna
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Things to do
- Gift shop
- Beach access
- Bicycle rental
- Fishing
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Parking and transportation
- Parking
- Valet parking
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Garden
Fitness
- Fitness center
Reviews of JW Marriott Chicago
8.6
Very good
463 verified ratings
Wonderful
260
Very good
68
Good
53
Okay
27
Fair
24
Mediocre
10
Poor
21
Summary of reviews
Guests say
Many guests praised the hotel's excellent location, noting it as one of its strongest attributes. The size and modernity of the rooms were also positively highlighted, particularly by families. However, several guests expressed significant dissatisfaction with the rude staff and issues related to service, including check-in problems and unresolved billing issues. Cleanliness was a recurring concern, especially in bathrooms. Overall, while the location and room size received great feedback, the hotel's service quality and cleanliness left much to be desired.AI-Generated from customer reviews
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Score by provider
8.6 out of 10
264 reviews
8.6 out of 10
48 reviews
9.3 out of 10
2 reviews
9.1 out of 10
10 reviews
All reviews
Pros (+) Great location . Very clean rooms .
Cons (-) We were very happy
Pros (+) Conveniently located in the center of downtown
Cons (-) Rooms are dated and a little damaged. View was horrible. Construction right outside was loud and made it difficult to get Ubers.
Pros (+) Nicely appointed, fully refurbished. Excellent service. Central business district.
Cons (-) While room decor was great, cleanliness was just OK. Gotta scrub those baseboards...
Cons (-) I only stayed 1 night but the hotel changed me 5 times parking fee and internet fee.
Pros (+) The location was fantastic, right in the heart of downtown! The room was clean and updated, and the staff was very friendly.
Cons (-) There was no fridge in the room, which is not a dealbreaker but it was kind of odd, and you have to pay for the wifi.
Pros (+) 1/2 block from orange line
Cons (-) Cold Chicago
Pros (+) The staff was courteous and friendly. Very helpful. The hotel was situated close to all the attractions we wanted to see. Museums, Grant Park, Giordano's.
Cons (-) Older hotel. It's starting to show it's age. Not the greatest selection of breakfast items. Either at the restaurant or room service.
Pros (+) I like the service at the front desk There were several employees at check in making sure no one is waiting. Rooms are excellent. They even upgraded me to a suite.
Cons (-) Their executive lounge was extremely crowded and service was very poor there. Food was not getting replenished in time.
Cons (-) air, food, location
Location
151 West Adams Street, Chicago, IL 60603
What's nearby
- Willis Tower237 m
- Symphony Center0.7 km
- Art Institute of Chicago0.8 km
- Chicago Theater0.8 km
- Chicago Cultural Center0.8 km
- Cloud Gate0.9 km
- Millennium Park1 km
- Grant Park1 km
- Chicago Riverwalk1.3 km
- Chicago Lakefront Trail1.8 km
- Magnificent Mile1.9 km
- Field Museum2 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at JW Marriott Chicago
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Value for money | 8.0 |
|---|---|
Distance to city center | 0.6 km |
Nearest Airport | Chicago Midway |
Distance to airport | 13.9 km |