|"Staff was always amazingly helpful"||(in 27 reviews)|
|""Hip, clean, thoughtful decor and great location!""||(in 32 reviews)|
|"Very stylish lobby bar and tasty food"||(in 11 reviews)|
|"We booked two queen beds."||(in 9 reviews)|
|"Way over priced."||(in 26 reviews)|
|"and am waiting for confirmation of a full refund"||(in 3 reviews)|
|small rooms||in 108 reviews|
|location and very nice||in 85 reviews|
|comfortable and the room||in 79 reviews|
|staff was very friendly||in 56 reviews|
|nice hotel||in 52 reviews|
|double bed||in 31 reviews|
|great service||in 23 reviews|
|nice lobby||in 19 reviews|
|valet parking||in 15 reviews|
|half an hour||in 8 reviews|
|front office team||in 6 reviews|
|one night||in 6 reviews|
|hong kong||in 5 reviews|
|bath robes||in 4 reviews|
|money back||in 4 reviews|
|willis tower||in 4 reviews|
|due to corona||in 2 reviews|
|travel ban||in 2 reviews|
Stating that every amenity was a significant extra cost.
Very bad hotel, very bad
I dont like anything of them
Believe me, their customer service will never respond to you and never solves your problem. They are just irresponsible.
Good location, older hotel
Downtown location. Liked the Bliss toiletries. Modern touches to the room like the uplighting under the bed and illuminated art. Very cool lobby and bar.
Very small sink. Dated room. View of a back alley from our room. Small bed, no coffee maker. Small room. Way over priced for the quality.
Very posh, clean and pleasant stay. Will stay at this place again in the future.
Being a very busy weekend during our stay, only a king bed was available instead of the double bed we requested. Reception was very nice and sent us a roll away bed without charge.
Super small rooms
It's in the financial district downtown, the only con is location, it's very close to wills tower, millennium park, etc
Rooms are extremely small, you can barely move around the bed, the bathroom as close to no space for putting your makeup or curling iron etc. the noise level is bad, at 03:00am Sunday night early Monday morning some girl was screaming and shouting on the phone, telling her friend or family to come get her. Unacceptable this went on for at least 15 minutes, I wanted to call security on her.
Relaxing and contemporary
The ambiance of the hotel was fabulous ! Room was large and comfortable.
Clean room, with plenty of supplies
Small room, worked for a one night business stay, but wouldn't have worked for a longer stay.
We enjoyed the location
We didn't like the initial room. It smelled terrible and was tiny. The bathroom door was an inch from the toilet when it opened and there was no room to put our bags.
Beautiful hotel with a great location. Staff was very friendly and helpful.
I expected more for the price. We were upgraded when we checked in, which gave us a larger room. The bar in the front lobby was extremely expensive, had it not been so overpriced we would have spent more time there.
Everything was in working order, staff was super friendly & professional. From the valet to the concierge to the bartender, they all made us feel taken care of! They asked the reason for our stay & we said it was our friends bday. They sent up a bottle of wine & a dessert for the bday girl.
I was asked whether I wanted my receipt printed or emailed and I said emailed. I haven't received it so idk what my bill is yet :-/
I loved our stay. So chic with a cool, modern, vibe. My kinda place. As a city girl, I appreciated the slanted bathtub that fully covered my body. It was nice to take a bath. Being on the inside of the courtyard was perfect for light coverage and news coverage. The bed was super comfortable and the room, no small, was hip and wonderful. We stayed for New Years Eve and just walked to all the festivities. It was perfect.!
If people were loud, or had more than 5 people in a room, you could hear them through the wall clearly. You can also hear clearly outside the door. Also, the plumbing makes for great water pressure, but the downside is that you can hear loud plumbing through the walls when someone runs a bath or shower above you.
Friendly staff Comfortable beds and rooms Convenient location
Expensive wifi Expensive in-room dining
The W Chicago City Center hotel offers 4-star accommodations in the heart of Chicago, just minutes from Willis Tower, Millennium Park, the Art Insittute of Chicago, and Grant Park. Guests can also visit Soldier Field, Northerly Island Park, and Wrigley Field. There is plenty of local dining and shopping near the hotel, which offers valet parking for a daily rate.
This smoke-free hotel offers free WiFi in the lobby. There are 403 guest rooms and suites available. The hotel also offers a 24-hour fitness center and a 24-hour business center. Coffee and tea are available in the lobby and the hotel front desk is available 24 hours a day, as well. Daily housekeeping is offered and there is a hair salon in the hotel. Pet-friendly accommodations are available at this property, which also offers free daily newspapers and a safe deposit box at the front desk.
Breakfast is available for a daily fee. The hotel also offers 24-hour room service and 12 meeting rooms for various meetings and events. Tours and ticket assistance, concierge service, and wedding services are also offered. All of the luxury guest rooms include a minibar, premium TV and pay movies, premium bedding with pillowtop mattresses, and designer toiletries.
Guest rooms also include individual climate controls, coffee and tea service, ironing amenities, bathrobes and slippers, and a desk and phone. Refrigerators are available by request and in-room safes are provided. There are connecting rooms available and WiFi is available in guest rooms for a nominal fee.
based on 632 reviews
Policies vary by room type and provider.
Guests with existing W Chicago - City Center reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at W Chicago - City Center for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
W Chicago - City Center is located at 172 West Adams Street in Loop, 0.6 km from the center of Chicago. Willis Tower is the closest landmark to W Chicago - City Center.
Check-in time is 15:00 and check-out time is 12:00 at W Chicago - City Center.
Yes, W Chicago - City Center offers free Wi-Fi.
No, W Chicago - City Center does not offer free parking.
No, W Chicago - City Center does not offer free airport shuttle service.
W Chicago - City Center is 13.9 km from Chicago Midway.
Yes, W Chicago - City Center is a pet-friendly hotel.
No, W Chicago - City Center does not have a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.