Value for money
Distance to city center
Distance to airport
|"Great hotel with fabulous staff."||(in 97 reviews)|
|"Location, very friendly staff, value."||(in 197 reviews)|
|"Staff very friendly and helpful."||(in 40 reviews)|
|"No bottled water in room"||(in 21 reviews)|
|"No atmosphere of service at the bar."||(in 15 reviews)|
|great location||in 675 reviews|
|room was not cleaned||in 634 reviews|
|staff were friendly||in 485 reviews|
|good breakfast||in 279 reviews|
|great hotel||in 229 reviews|
|comfy bed||in 214 reviews|
|bar and restaurant||in 91 reviews|
|mini bar||in 83 reviews|
|waverley station||in 74 reviews|
|royal mile||in 56 reviews|
|excellent service||in 53 reviews|
|water in the room||in 50 reviews|
|new town||in 49 reviews|
|spacious rooms||in 18 reviews|
|marco pierre||in 8 reviews|
Bar prices changed depending on staff. Confusion at reception. Poor organisation regarding food, chief not supported by management
Great value good location
Staff were lovely location great, no car park but you can park in train station car park with 20% off bit of a walk though. Close to royal mile and amenities
Only downside was always a queue to check in or out as only 2 at desk
Room very quiet. Lication to train station
Shower was dirty Bar staff over worked Desk lady was surley. Restaurant very expensive for quality of food
Not good value.
Hilton are our Hotel Group of choice. I just thought this one to be overly expensive probably only justifying itself because of its proximity to the Old Town and the Royal Mile. The bedroom and bathroom were small and the rest of the hotel just felt like an apartment building. There was no real old-world warmth. As you would expect the staff were very friendly and helpful.My final gripe was that the parking was public and some distance away down a hill and some very steep steps.This,I concede however,is probably the case with most Edinburgh hotels.
The price and the lack of old-world charm.
Location was great. Restaurant has a great breakfast buffet. Staff was accommodating. Pool and spa area was nice.
Thought the spa men's room can be tidied up and cleaned better.
The staff at the reception and in the bar were very friendly and informative and the hotel is in a great location.
Everything seemed tired and needed updating. The AC in the room was broken. There was no iron in the room, which is something I have never heard of in a 4* hotel. The bathroom door would open onto the toilet. There was no conditioner in the room. The towels felt and looked very well used & we encounter a very rude waitress while having breakfast on Sunday. Also, a man was assaulting a woman in the reception area and it took hotel guests to break it up before the staff did.
Excellent location right by Edinburgh Waverley and the Royal Mile. Staff were courteous and attentive. We booked a twin (I was staying with my brother), but the booking was registered as a double (through kayak/booking.com), but they sorted it quickly and efficiently.
Hotel rooms are quite warm and air con is ineffective.
Location was excellent. Prices were reasonable
My room was small and stuffy. I'm not going to complain about lack of A/C as this was in Edinburgh, but my tiny room had no circulation and was warmer than the ambient temperature. I found it difficult to sleep at night until I requested and received a fan. Unfortunately, the first night after getting the fan some idiot set off the fire alarm at 0300 and I had to get up at 0500.
Central location for shops and restaurants
Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Although this was a brief trip the standard of room, staff and facilities were excellent.
Room was a bit noisy from traffic outside
Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
close to train station and night life
too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
Location of hotel was excellent
Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
Price of room and friendly staff
1st room was noisy
room was very clean
location, nice facilities, efficient staff, understated elegence.
Blending perfectly into the historic surroundings of the Royal Mile, Hilton Edinburgh Carlton is an iconic element of the city. The building dates back to 1900s and is part of the impressive North Bridge which links Edinburgh’s Old and New town together, giving you easy access to countless shopping, dining and entertainment. Once one of Edinburgh’s top department stores, the building was fully refurbished in 2016 to bring the décor back to its stylish best. Our modern rooms offer complimentary WiFi, ergonomic work area and Suite Dreams by Serta® beds with luxurious linens. Select an executive room or suite for extra space and amenities including access to the Executive Lounge, with complimentary breakfast and refreshments throughout the day. Savor succulent steaks along with a variety of timeless classics at Marco Pierre White Steakhouse Restaurant, boasting a relaxed ambience with a glamorous interior. For an indulgent afternoon tea and a vast bar menu, pop into our stylish lounge and bar area. 24-hour room service is also available. Work in the business center with secretarial services and complimentary WiFi before re-energizing in the hotel’s fitness room. Hilton Edinburgh Carlton features seven meetings rooms, all located on the first floor with natural daylight. Host an informal reception for up to 300 guests or a wedding for up to 180, with panoramic city views as a breathtaking backdrop. The feature staircase creates some of the best wedding photography in the city.
based on 2,041 reviews
Value for money
Policies vary by room type and provider.
All reservations at Hilton Edinburgh Carlton – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton Edinburgh Carlton is located at 19 North Bridge in Old Town, 0.6 km from the center of Edinburgh. Museum of Childhood is the closest landmark to Hilton Edinburgh Carlton.
Check-in time is 15:00 and check-out time is 12:00 at Hilton Edinburgh Carlton.
Yes, Hilton Edinburgh Carlton offers free Wi-Fi.
No, Hilton Edinburgh Carlton does not offer free parking.
No, Hilton Edinburgh Carlton does not offer free airport shuttle service.
Hilton Edinburgh Carlton is 11.5 km from Edinburgh Turnhouse. Hilton Edinburgh Carlton is 56.6 km from Dundee.
No, pets are not allowed at Hilton Edinburgh Carlton.
No, Hilton Edinburgh Carlton does not have a pool onsite.