Value for money
Distance to city center
|Knoxville McGhee Tyson|
Distance to airport
|"Super nice staff, good location"||(in 206 reviews)|
|"Clean rooms, super nice staff"||(in 151 reviews)|
|"Staff was great room very clean."||(in 153 reviews)|
|"Parking was horrible.absolute nightmare."||(in 46 reviews)|
|"The hot water was scalding."||(in 24 reviews)|
|"The room was very outdated."||(in 142 reviews)|
|location was great||in 563 reviews|
|clean room||in 546 reviews|
|room by the river||in 467 reviews|
|staff was friendly||in 371 reviews|
|river view||in 189 reviews|
|water pressure||in 127 reviews|
|parking was horrible||in 90 reviews|
|close to the main strip||in 81 reviews|
|free breakfast||in 78 reviews|
|walking distance||in 76 reviews|
|downtown gatlinburg||in 74 reviews|
|bed was very comfortable||in 68 reviews|
|ice machine||in 42 reviews|
|needs updating||in 32 reviews|
|pet fee||in 30 reviews|
location was great
cant think of anything
They overbooked and sent us to WildBear Inn, a two star hotel at Pigeon Forge. Before that, they sent us to a better one, which is operated by the same company as WildBear Inn, and took us almost one hour to wait for check-in, but that hotel told us they sent us too the wrong one, since they also overbooked. We paid much more than the price for a two star hotel at that far, but finally we could only go there and just got two free pancakes for they mistake. Who need to pancakes!
Step back in Time
Everything was totally outdated,19 years ago I bought the same TV that was in my room.Bath was so stained we didn't even shower in it.Carpet was outdated ,torn and had paint stains on it.The Vertical blind didn't work properly,had to close some of the vanes by hand.Furnuture was From the 80's and worn. Weekend rate paid $$$ and was horrible dissapointment
Staff was friendly and fantastic. I liked the location.
Carpets need replaced and the room was a little dated but over all a very good experience
Ok cheap place
Location was good ,priced ok,
Breakfast plain oatmeal ,zero fruit, worst I have seen ,usually have eggs and more choices
Good location, but in need of updating.
Good location, nice views
Rooms looking run-down, bathtub has been painted. $170 non-refundable pet charge is ridiculous for a 2 night stay.
We liked the location. It was within walking distance to almost everything. Loved to restaurant and the outdoor eating by the river. Service was poor but the atmosphere was worth it. Room was clean and spacious. Great view of the mountains. I would return again even though the pool was a disappointment.
The pool was so dirty that we couldn't even swim in it. My granddaughter threw a swim stick in and we couldn't even find it. At night when the pool lights were shining, you could see bits of white floating all over.
Very outdated, room smelled horribly.
Location is great, just a block away from the strip. Walking distance to everything. Sheets and towels were clean.
Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.
Good for the money
Nice Location Quiet Pretty view Value for the money
A little dated Pillows were flat
This place is right next to the aquarium and right in town in Gatlinburg so it's an easy walk to everything. You do get a fairly good view either of the water or an overview of the city.
The rooms are a bit outdated. My coffee wasn't replenished everyday
We liked that it was so close to everything because we liked to walk. we really loved the ducks but couldn't figure out what happened to the baby ducks disappearing everyday
The parking garage was way to tight. We could barely squeeze in there. then on the outside parking we found a spot but someone decided to take over both spots
Won't stay again
We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up.
Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.
Honestly the only thing I did like was the lounge area, and Lyold was great. With the problems we had during our stay the staff was excellent in taking care of them.
I was very dissapointed in the fact that the lobby was so beautiful then getting to our room was disgusting! We switched rooms 2 times. The first room had ants all over in the bathroom, the second room wasn't cleaned by housekeeping and the toilet had some issues working.
My family & I have stayed there many times & have never had any problems
It was relatively quite in our room. The view was great. The closeness to the main strip was great.
The hills you had to walk down and up to get to downtown
Being off the main street, able to park and walk to shops.
It was within walking distance of shopping & other activities.
It was within walking distance to restaurants and easy access to the Smokies.
The room we had did not overlook the river. It would have been nice to have been given a room with a better view.
With a stay at River Terrace Resort & Convention Center in Gatlinburg, you'll be a 3-minute walk from Ripley's Aquarium of the Smokies and 7 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
based on 2,201 reviews
Value for money
Policies vary by room type and provider.
River Terrace Resort & Convention Center is located at 240 River Road, 0.2 km from the center of Gatlinburg. Guinness World Records Museum is the closest landmark to River Terrace Resort & Convention Center.
Check-in time is 16:00 and check-out time is 10:00 at River Terrace Resort & Convention Center.
Yes, River Terrace Resort & Convention Center offers free Wi-Fi.
Yes, River Terrace Resort & Convention Center offers free parking.
No, River Terrace Resort & Convention Center does not offer free airport shuttle service.
River Terrace Resort & Convention Center is 44.2 km from Knoxville McGhee Tyson. River Terrace Resort & Convention Center is 93.4 km from Asheville Regional.
Yes, River Terrace Resort & Convention Center is a pet-friendly hotel.
Yes, River Terrace Resort & Convention Center has a pool onsite.