Hotels near Greater Rochester Airport

Hotels near Greater Rochester Airport

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Greater Rochester Intl (ROC) - Rochester, NY, United States
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Best hotels near Greater Rochester Airport

Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.9
Staff
9.3
Overall 8.8 Excellent
Based on 128 reviews
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.9
Staff
9.3
Cleanliness
8.6
Comfort
8.7
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
9.4
Comfort
8.8
Location
9.2
Services
9.0
Staff
9.4
Cleanliness
9.1
Comfort
9.3
Location
9.4
Services
8.8
Staff
9.0
Cleanliness
9.4
Comfort
9.2
Location
8.1
Services
8.3
Staff
9.4
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
7.8
Staff
9.4

Excellent 10.0
Pros: Staff was super nice. Pool was clean. Breakfast was good. Great stay for an affordable price.
Cons: Staff was super nice. Pool was clean. Breakfast was good. Great stay for an affordable price.
Excellent 8.0
Pros: beds were good
Cons: bathroom could have been cleaner sofa was worn
Excellent 9.0
Pros: The staff were very nice and welcoming, they even treated my dog super nice. The location of the hotel is great, right next to 390. Even though they did not have a breakfast buffet, the breakfast items they provided were just fine. The room was a nice size and the bed was very comfortable. The air worked great and so did the wifi.
Cons: Nothing
Okay 5.0
Pros: Location
Cons: Found food in the microwave. And juice box open in a drawer.
Excellent 10.0
Pros: Didn't have. breakfast
Cons: None
Excellent 10.0
Pros: The staff was friendly and cheerful! The facility was so clean! I loved every minute of my anniversary night away.
Cons: I loved everything!
Excellent 9.0
Cons: No safe in room
Residence Inn by Marriott Rochester Henrietta - Rochester
Rated #1
8.8
Excellent 8.8
Based on 128 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Location
9.3
Overall
8.0
Overall 8.6 Excellent
Based on 235 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Location
9.3
Overall
8.0
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
8.9
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.3
Comfort
8.9
Location
9.3
Services
8.7
Staff
9.1
Cleanliness
8.1
Comfort
8.2
Location
8.8
Services
8.2
Staff
7.9
Cleanliness
9.4
Comfort
9.6
Facilities
8.0
Location
9.4
Overall
8.0
Cleanliness
8.6
Comfort
8.5
Location
8.9
Services
8.5
Staff
8.2

Excellent 8.0
Pros: The staff was very friendly and helpful. The location was excellent and the property looked nice. The hot breakfast was good and very convenient. Parking was also convenient.
Cons: There was a slight musty smell in the room. It would be nice if the bathroom had a dim light that could be left on at night. The USB ports on the nightstand were not operational.
Okay 4.0
Pros: Location is good. Rooms are good size and nice.
Cons: We did not get a room with two beds, which was what we had reserved for a family of 3. Were told when we arrived shortly before midnight that we could have two queens if we waited a half hour for one to be cleaned. When we pulled out the sleeper arm chair for my daughter, there was food that fell out of the cushions. And then when we turned down the bedding on the king size bed, housekeeping had forgotten to put a bottom sheet on the bed, there was only a comforter and a top sheet. I think this was a hard day for the hotel staff when we arrived, but it was very disappointing nonetheless.
Excellent 9.0
Pros: Breakfast was good.
Cons: Nothing.
Excellent 10.0
Pros: I loved everything about this hotel!
Cons: The pillows were NOT comfortable. Woke up with a sore neck and headache.
Excellent 8.0
Pros: Rooms and hallways were clean. Very quite and I like that. Needed peace of mind and I got it...very family friendly.
Cons: The fact that they did not have breakfast included. Had to spend money on food that does not taste good at all...
Excellent 10.0
Pros: Location was great.my husband was in highland hospital having surgery
Cons: liked everything
Excellent 8.8
Pros: Location in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they were nice about late check out.
Cons: A little expensive-- cheaper to stay a couple of exits down the road in Marriott courtyard Brighton. I thought it was worth the extra $ though. Also, fitness room is a little dark and deserted
Excellent 9.7
Cons: Thin walls
Hilton Garden Inn Rochester/University & Medical Center - Rochester
Rated #2
8.6
Excellent 8.6
Based on 235 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
9.6
Location
8.9
Overall
9.3
Overall 8.4 Excellent
Based on 456 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.6
Location
8.9
Overall
9.3
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Location
8.8
Services
8.7
Staff
8.8
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.2
Comfort
9.3
Location
9.2
Services
8.9
Staff
8.9
Cleanliness
8.4
Comfort
8.9
Location
9.2
Services
8.8
Staff
8.4
Cleanliness
8.9
Comfort
9.0
Facilities
10.0
Location
8.8
Overall
9.3
Cleanliness
8.8
Comfort
9.0
Location
8.7
Services
8.8
Staff
9.1

Excellent 10.0
Pros: Clean, spacious rooms and friendly staff. Great location
Cons: Pool was not open unless two adults were present and only for an hour at a time.
Excellent 9.0
Pros: Spacious, clean, quiet,very friendly staff
Cons: Everything was great
Excellent 10.0
Pros: The staff and the hotel location
Cons: Little children running h around above my head at 1030pm at night but the hitel.staff quickly resolved the problem
Excellent 8.0
Pros: Everything else
Cons: The price
Excellent 8.0
Pros: The breakfast was the BEST! It even had bananas! The cruise ships that I go on don't have bananas! It had individual portioned steel cut oatmeal with apples and a factory packaged thing of cinnamon sugar. It had yogurt parfaits etc etc. It was still in the COVID mode of things but WOW! My sofa bed was probably the most comfortable in our whirlwind trip through New England.
Cons: While the dairy products in the breakfast were incredibly fresh, their milk of human kindness was sour. Our plans needed to change due to different issues so I cancelled 2 hotel stays including one (Governor's Rock Motel Shaftsbury) that could have been mean about it but decided to allow free cancellation. I started to book a room at Staybridge in Rochester for the following night when my cell phone went dead. Got back to the hotel room we were staying at for the night and finished what I thought was the booking that I had started only to realize after it was too late that at 9:30pm that I had booked a hotel room for that very night. I immediately let the hotel know what I had done and booked a room for the next night. Unlike the Governor's Rock Motel, they chose to not allow a free cancellation so I ended up spending double for a single night. True, it was in their right to do so, but it's in my right to never stay at a Staybridge establishment again.
Excellent 10.0
Pros: Very clean, nice breakfast, great location, beautiful view
Okay 5.0
Pros: Breakfast was fine, location was perfect , staff very polite and helpful , hotel Clean
Cons: I like to have coffee and towels replenished daily, I like to have the bed made daily
Excellent 9.4
Pros: Extra complimentarys are great. Really nice for families.
Excellent 9.4
Pros: Friendly, attentive staff.
Cons: MSNBC on TV in breakfast room. Very annoying.
Excellent 10.0
Pros: Great location to be closr to THe university-front staff was very friendly
Excellent 10.0
Pros: All things are even better than what I can imagine
Cons: It is better if the front desk receptionist can smell more.
Staybridge Suites Rochester University - Rochester
Rated #3
8.4
Excellent 8.4
Based on 456 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
8.9
Overall
8.8
Overall 8.4 Excellent
Based on 162 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
8.9
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.5
Comfort
8.4
Location
8.6
Services
8.1
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Facilities
7.3
Location
9.3
Overall
9.3
Cleanliness
9.1
Comfort
9.3
Location
9.0
Services
9.0
Staff
9.1
Cleanliness
8.6
Comfort
8.6
Facilities
7.0
Location
8.9
Overall
7.0
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.8
Staff
9.0
Cleanliness
8.9
Comfort
9.1
Location
8.8
Services
9.4
Staff
9.5

Good 7.0
Pros: Liked location and pool.
Cons: Didn't like that had to reserve pool time, spa has been removed, and no free breakfast.
Okay 5.0
Pros: The room was big and comfy. I liked that I could stream Netflix.
Cons: I didn’t like that you can’t get room service unless you were here 7 days. That’s ridiculous especially for an upscale hotel.
Excellent 10.0
Pros: Clean, friendly staff, good location and everything was beautiful.
Cons: N/A
Good 7.0
Pros: Clean, comfortable room and bed. Warm pool for the kids. Cute courtyard to hangout in.
Cons: Lack of ventilation in the bathroom.
Poor 1.0
Pros: I wrote complaint to corporate.
Excellent 8.0
Pros: The ladies from housekeeping staff was very helpful.
Cons: One of the front staff was not very pleasant. Actually very rude..
Excellent 10.0
Pros: Close proximity to Rochester Institute of Technology (RIT) where I had to be. Clean hotel, super spacious rooms and very good bistro (in-hotel restaurant.)
Good 7.4
Pros: Highly Recommended for a stay
Cons: No microwave in the room
Excellent 9.4
Pros: Everything except lack of complimentary breakfast
Cons: Lack of complimentary breakfast
Courtyard by Marriott Rochester Brighton - Rochester
Rated #4
8.4
Excellent 8.4
Based on 162 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.7
Facilities
9.5
Location
8.7
Overall
8.8
Overall 8.2 Excellent
Based on 367 reviews
Cleanliness
8.5
Comfort
8.7
Facilities
9.5
Location
8.7
Overall
8.8
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
10.0
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.6
Location
8.5
Services
8.1
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.6
Comfort
8.7
Location
8.8
Services
8.4
Staff
8.5
Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.6
Comfort
8.7
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
7.5
Comfort
8.0
Location
8.3
Services
7.4
Staff
8.2

Good 6.0
Cons: No continental breakfast and not allowed to buy and take food up to room. Overpriced for quality of rooms
Good 7.0
Pros: Location was perfect for stay
Cons: Everything was fine
Good 7.0
Pros: Very clean and in a good location! Rooms were pretty big and beds were comfortable enough.
Cons: The pool is open HOWEVER you have to schedule time to use it . It’s in 45 min sessions and you have to schedule with the desk. You can’t have 2 times back to back . When I booked this it did not say anything about covid restrictions and the hotel did not email regarding this either. With 2 children they were looking forward to the pool.
Excellent 10.0
Pros: It was large and very clean. The bed was very comfortable
Excellent 10.0
Pros: Breakfast was great, property was clean, staff and service were wonderful. I enjoyed the décor, the lobby and bar area were spacious and well appointed. Even the Keurig in the room was nice.
Cons: We had to hit the road at 5 am the second day and couldn't take advantage of the breakfast. We'll be back!
Excellent 10.0
Pros: I took a day trip with my young granddaughter and the staff was beyond helpful. From the moment I walked in the doors until the moment I left, the staff was helpful, polite and professional. I truly enjoyed myself and I thank everyone for their help and kindness
Cons: The hotel is undergoing renovations right now, so there was a little bit of walking involved to get around the construction. Everything was still in nice shape so it's not really a complaint or a dislike.
Excellent 8.8
Pros: Very clean, easy to find, good amenities -- fridge, microwave, kcup brewer. Wifi access good and sufficient bandwidth considering the teen in the room with me.
Cons: Very difficult to set the temperature so that the room was comfortable. was too hot or too cold all night and the racket the fan makes on the system is awful. Also, extremely dry air.
Excellent 10.0
Pros: Very clean with extremely comfortable beds. Very convenient to restaurants and shopping. Great breakfast!!!
Cons: Nothing
Holiday Inn Hotel & Suites Rochester - Marketplace, An IHG Hotel - Rochester
Rated #5
8.2
Excellent 8.2
Based on 367 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.5
Facilities
7.0
Location
9.0
Overall
10.0
Overall 8.1 Excellent
Based on 133 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
7.0
Location
9.0
Overall
10.0
Cleanliness
8.1
Comfort
8.4
Location
8.5
Services
8.1
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
4.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.5
Staff
8.6
Cleanliness
8.5
Comfort
8.5
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
8.3
Comfort
8.3
Location
9.4
Services
7.7
Staff
8.8
Cleanliness
7.5
Comfort
7.8
Location
9.3
Services
7.4
Staff
8.1

Excellent 10.0
Pros: Clean
Cons: The showers need an update they were cracked but the room itself was cute
Good 7.0
Pros: Room size
Cons: Room was really damp feeling bed and carpet
Excellent 8.0
Pros: We were only there for a night. Bed was comfy
Excellent 10.0
Pros: Clean, price, close to the airport
Poor 1.0
Pros: Nothing
Cons: Staff was very accommodating, even when talking to Booking.com over the phone.
Excellent 9.1
Cons: No bar or restaurant. If there was it would be perfect!
Fairfield Inn Marriott Rochester Airport - Rochester
Rated #6
8.1
Excellent 8.1
Based on 133 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
8.3
Location
8.6
Overall
8.4
Overall 8.0 Excellent
Based on 910 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.3
Location
8.6
Overall
8.4
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
9.5
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
8.1
Comfort
8.0
Location
8.6
Services
7.8
Staff
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.8
Staff
8.5
Cleanliness
8.3
Comfort
8.3
Location
8.5
Services
8.0
Staff
8.6
Cleanliness
8.3
Comfort
8.2
Facilities
9.0
Location
8.5
Overall
9.0
Cleanliness
8.0
Comfort
8.1
Location
8.6
Services
7.8
Staff
8.5

Excellent 10.0
Pros: Huge beds big windows
Cons: No elevator at back of hotel
Okay 5.0
Pros: Staff was friendly, location convenient.
Cons: The beds are very uncomfortable. The gym had broken equipment. Breakfast was cold food only.
Excellent 8.0
Pros: Only stayed overnight as we were driving home from Illinois. Room was a good size, clean and very comfortable. Price was good compared to other chain hotels in the area. We make this trip often and would stay again.
Cons: Disappointed no fresh hot breakfast despite state wide lifting of COVID restrictions. Remote for TV not working but no big deal as we arrived late and left early next day.
Excellent 8.0
Pros: Friendly staff, microwave and fridge in the room and good breakfast.
Cons: Rooms could use some updating
Excellent 8.0
Pros: location.
Cons: no indoor pool.
Excellent 10.0
Pros: Clean room Comfortable bed, pillows Great staff Complimentary bottled water
Cons: Small rooms Breakfast was very basic
Excellent 8.2
Pros: I loved the upgrades. The room was so nice and comfortable. The cable was great and I was able to connect to Wifi and complete my classwork with No issues. I always stay at the Best Western wherever I go!
Cons: My daughter reserved the room for me with one of my credit cards through Kayak and the amount was in hold. When I went in I stated I have a reservation under my name with Kayak and I'd like to check in. They stated the card I used with Kayak won't be charged it's just to hold the money and that they will complete the transaction. I found that odd because this is how I do my business when hotels are involved all the time. Needless to say, they told Kayak they didn't know it was a reservation and they will issue a refund within 7-10 business days. other than that my stay was absolutely amazing!
Excellent 10.0
Pros: Experience was great.. Check in Friendly easy and accommodating. They asked if I preferred a certain floor. The room was very clean and comfortable. The price was great
Excellent 8.5
Pros: We were looking for an affordable, decent place to stay while we attended a wedding. So the location (near mall shopping, walking distance to lunch spot, short drive to the wedding) and free breakfast filled the bill. We didn't need it, but appreciated the microwave in the room. The wifi connection was much less complicated than other, more expensive hotels.
Cons: Adequate but small bathroom, with a small sink.
Good 7.7
Pros: Very clean, smoke free. Would definitely book again.
Excellent 9.6
Pros: The Hotel was clean and well maintained in a nice easy to find location. It is close to a large variety of restaurants and stores. The staff were very friendly and helpful. If I am ever in the area again I will book a room at this Hotel.
Cons: Parking is limited.
Best Western Rochester Marketplace Inn - Rochester
Rated #7
8.0
Excellent 8.0
Based on 910 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.8
Location
8.7
Overall
8.0
Overall 8.0 Excellent
Based on 323 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.8
Location
8.7
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
7.0
Facilities
8.0
Location
9.0
Overall
6.0
Cleanliness
8.3
Comfort
8.3
Location
8.6
Services
8.2
Staff
8.5
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.8
Comfort
8.9
Location
9.0
Services
8.6
Staff
8.8
Cleanliness
8.9
Comfort
8.4
Location
8.3
Services
8.6
Staff
9.1
Cleanliness
8.7
Comfort
8.6
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.0
Comfort
7.8
Location
7.8
Services
7.8
Staff
7.9

Excellent 10.0
Pros: location is good, waffle is very tasty, staff help a lot, very clean and quiet, Thank you
Okay 4.0
Pros: I did like the fresh fruit, water, cookies they had out.
Cons: The fact that someone else had a key to our room. If it wasn't for the door stopper they would have been in. I believe the same person check out of that room which ended up checking me out of the room too. Very unprofessional and these mistakes are unacceptable.This could of been a very bad situation. The desk lady told me someone would call me about it and everyday for 4 days I told her nobody has called me. They never did. Something should be done. This was not cool at all. I shouldn't have to worry about my stuff in my room or being in my room.
Okay 5.0
Pros: The location was great, very central to everything I needed. The front desk attendant was pleasant and very helpful.
Cons: The hallway was kind of dingy, beat up. One of the guests had put all of their garbage and sheets in the hallway at night. Unsure if it had been there all day or if they put it there recently, very unpleasant experience. My room was huge, stains on the floor, 2 millipedes on the ceiling above my bed and I could hear the people above me. The noise from the room above me lasted a long time. I complained and I heard the attendant go up there and tell them to be quiet and it improved until the morning, waking me up. Attendant came and took care of the millipedes above the bed.
Excellent 10.0
Pros: Wonderful hotel. Rooms clean and comfortable Staff was very nice and welcoming
Cons: Na
Good 7.0
Pros: Breakfast was great as was proximity to RIT
Cons: Sound quality of room. Heard dogs barking in room next door and heard people in room above moving around. Was difficult to sleep
Good 7.0
Pros: The fire pit and pool fitness center
Cons: Hello I had to get put in a second room cause the TV were not working. My second room wasn't really clean and the main thing the bathroom wasn't clean either the bed was lumpy aswell
Poor 1.0
Pros: Absolutely nothing and will never use this hotel chain again.
Cons: Terribly rude employees, bathroom dirty. Gave us the wrong room key and we walked in on someone. Went back to the front desk and was treated very rudely!
Excellent 9.0
Pros: It’s awesome. They have thought of everything; it’s basically your own little apartment with substantial kitchen and lots of workspaces. All details show evidence of a sensitivity to user needs. We’re now going to be always looking for a “Home2Suites” whenever we’re traveling again. It’s not that expensive even though it feels like it would be.
Cons: We had no complaints!
Okay 4.0
Pros: the room was nice . the location was ok.
Cons: the staff was rude the grounds was very durty.
Excellent 10.0
Pros: Staff was helpful clean
Cons: N/a
Okay 4.8
Pros: Good location and friendly staff
Cons: Cleanliness was a huge issue in both rooms we got. Ultimately ended up checking out early because of the condition of the rooms.
Excellent 10.0
Pros: The staff was very warm and welcoming!
Home2 Suites by Hilton Rochester Henrietta, NY - Rochester
Rated #8
8.0
Excellent 8.0
Based on 323 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
5.0
Location
8.7
Overall
8.0
Overall 8.0 Excellent
Based on 300 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
5.0
Location
8.7
Overall
8.0
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
8.4
Comfort
8.2
Location
8.8
Services
7.9
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.6
Comfort
8.4
Location
8.8
Services
8.2
Staff
8.6
Cleanliness
8.1
Comfort
7.8
Location
8.0
Services
7.8
Staff
8.4
Cleanliness
8.6
Comfort
8.6
Facilities
4.0
Location
8.7
Services
8.2
Cleanliness
8.5
Comfort
8.2
Location
8.2
Services
7.7
Staff
8.8

Mediocre 3.0
Cons: TV didn't work. "No Signal" Small room
Excellent 8.0
Pros: Very convenient
Cons: Mattress was lumpy and sagged. A general map of the area (where to eat, etc.) would be helpful.
Good 7.0
Pros: Cleanliness
Cons: Cleanliness
Okay 5.0
Pros: The breakfast 'bag' was very minimal compared to that available at the (nearby - 30 miles in Geneva NY) Hilton Inn I stayed at on the earlier part of my trip. Here I got a plastic wrapped muffin, nothing else. At the Hilton there were fresh fruit, breakfast cereal, sandwiches for microwave, bagels, etc.. a huge difference in quality and value. Will never stay in a Best Western again. I have had better service and rooms at Red Roof Inns, what else can I say.
Cons: The amenities. Other hotels have managed snacks, breakfast bags during the pandemic, Looks like it was just trying to make more money by cutting quality.
Good 7.4
Pros: The rooms were comfortable and the location was great. We were able to get up early and head straight to the airport. Don't stay on the 1st floor, the lobby is an igloo.
Cons: Overnight staff Theresa was a total waste of our time. I usually do not include names in reviews when it is negative, but this woman was beyond incompetent for her job. Our wake-up call was never made like we requested. Shuttle drivers seemed confused most of the time but we made it to the airport with plenty of time to spare.
Okay 5.6
Pros: close to the airport. lowest price
Cons: Very dated. ill repair. stained.
Best Western The Inn at Rochester Airport - Rochester
Rated #9
8.0
Excellent 8.0
Based on 300 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.1
Facilities
9.0
Location
8.6
Overall
9.0
Overall 7.9 Good
Based on 274 reviews
Cleanliness
8.2
Comfort
8.1
Facilities
9.0
Location
8.6
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
7.7
Location
8.6
Services
7.4
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.7
Comfort
8.6
Location
8.6
Services
8.3
Staff
8.9
Cleanliness
6.4
Comfort
6.8
Location
8.0
Services
6.4
Staff
7.3
Cleanliness
8.4
Comfort
8.9
Location
8.8
Services
8.4
Staff
9.3
Cleanliness
8.3
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.7

Poor 1.0
Pros: Not much to pick from!
Cons: Better variety of breakfast offerings. No one came to freshen up the room. The key to the door only worked part time. The sheets were thin and did not fit the bed properly.
Good 7.0
Pros: Good location, pool was ok, to go breakfast was good for my kids.
Cons: There was some places that needed to be cleaned better (looked like blood on the book) broken microwave panel-did get another one though, pool needed attention- build up on the overhead fins
Excellent 9.0
Pros: So accommodating! We had a disability room but really needed the roll-in shower access. No prob! Desk clerk switched rooms upon arrival and my son had a good shower! Bed was amazingly comfortable but the pull-out squeaked quite a lot (my son is a restless sleeper!).
Cons: Squeaky pull-out bed!
Excellent 10.0
Pros: Clean comfortable price we was quoted was what we was told nice place to stay . Friendly helpful staff. Would stay again.
Cons: No complaints .
Excellent 10.0
Pros: The rooms are spacious and very nicely decorated. Also the breakfast area was well thought out, convenient and easy to access.
Cons: N/A
Excellent 8.8
Pros: The room was clean and of good size. Everything was as to be expected. It was nice to have a fridge and a microwave. We were very comfortable.
Cons: Hair drier didn't seem to work. Wasn't needed badly but would have been nice to have. There seemed to be a lot of families with younger kids staying there which was fine but a little chaotic in the morning for breakfast and the pool seemed to be always full. Breakfast didn't have a lot but was good enough to get us by.
Comfort Suites - Rochester
Rated #10
7.9
Good 7.9
Based on 274 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.5
Facilities
9.6
Location
8.8
Overall
9.2
Overall 7.9 Good
Based on 139 reviews
Cleanliness
8.2
Comfort
8.5
Facilities
9.6
Location
8.8
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.6
Comfort
7.8
Location
8.6
Services
8.2
Staff
8.0
Cleanliness
4.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
6.0
Cleanliness
8.6
Comfort
8.8
Location
8.9
Services
8.3
Staff
8.6
Cleanliness
9.3
Comfort
8.9
Location
8.6
Services
8.6
Staff
8.9
Cleanliness
8.5
Comfort
8.8
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
8.0
Comfort
8.8
Location
8.5
Services
7.5
Staff
8.8

Okay 4.0
Cons: I paid for my room through booking.com and then they charged me again at the reception. Been calling and asking for my money back but still nothing for 5 days and counting. Disgrace.
Poor 1.0
Cons: Extremely rude staff and room wasn’t cleanly, double charged for room. Front desk guy refused to help us with being double charged.
Okay 4.0
Cons: I was there for three nights and never had any maid service. not once. very upsetting. i called and was put on hold amd never answered.
Mediocre 2.0
Pros: Location is great I have stayed here many times.
Cons: Booked over a month in advance. Mentioned in reservation notes that we would like a handicapped room or room with easy access. I booked this room for my parents who are in their 80’s. I also called and stopped In the day before to make sure all was ok.I asked for early check in was told yes. Parents showed up, no room available. We had haul everything back to the car. No handicapped room available and they were eventually placed in room 454 almos the furthest possible distance from the elevator. When I came back at 7pm to finally get them checked in I was told that I should have called the day of to get early check in. No one mentioned that the day before when I called and stopped in. I asked Kristie who checked us in if it was possible to get a room with easier location and she said the hotel was completely booked. Then after I explained my frustration and we are walking away to go to their room, she says “Do you want me to try and move someone else?” I turned and said, 3 minutes ago when I asked you said no we are completely booked. She was completely rude about it with a snarling look on her face. She should be working behind the scenes not face to face with customers. She made the stay worse. You are the higher priced hotel in tow , I expected more for my elderly parents. The manager tried to lie and say I spoke to corporate, when not only did I call the actual hotel the day before, I stopped in!
Excellent 10.0
Pros: I love this hotel the staff couldn’t have been nicer it’s such a great feeling there. Even though it was all young hockey players it is such a great place Most comfortable beds and down pillows anywhere and phenomenal cookies!!!
Cons: Nothing it’s a wonderful hotel
Excellent 10.0
Pros: everything
Cons: nothing
DoubleTree by Hilton Rochester - Rochester
Rated #11
7.9
Good 7.9
Based on 139 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.1
Facilities
6.0
Location
8.5
Overall
6.0
Overall 7.6 Good
Based on 519 reviews
Cleanliness
8.2
Comfort
8.1
Facilities
6.0
Location
8.5
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
4.0
Cleanliness
7.5
Comfort
7.6
Location
8.3
Services
7.2
Staff
8.0
Cleanliness
8.6
Comfort
8.4
Location
8.6
Services
8.2
Staff
8.7
Cleanliness
8.8
Comfort
8.3
Facilities
6.0
Location
8.5
Overall
6.0
Cleanliness
8.4
Comfort
8.5
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.1
Comfort
8.0
Location
8.5
Services
8.1
Staff
8.7

Poor 1.0
Pros: Nothing
Cons: Everything and I won’t use them again.
Excellent 9.0
Pros: The hotel was very clean, the room was clean fresh linens on the beds. Room was clean. Staff was friendly and the breakfast was very good. The hotel was in the perfect location to everything. Will stay there again.
Good 7.0
Pros: The staff
Good 7.0
Pros: It was a bit off the beaten path.
Cons: Lacking in breakfast selections and items such as; no sugar or raisins for oatmeal, lack of fruit, yogurt etc. ran out of coffee.
Good 6.0
Pros: They did not put enough food out for the amount of guests they had. By 8am all food except for cereal (no milk) was left. No more food was forth coming either. There was not even any coffee left in the machine.
Cons: The room was tiny and sooo humid. There was less water in the air outside then in our room. The whole room just felt damp.
Poor 1.0
Cons: The room door didn’t locked. No breakfast available.
Excellent 9.0
Pros: Very clean.... friendly staff
Good 6.5
Pros: They took responsibility
Cons: The in room alarm clock went off at 6:00 in the morning when I never set it. Left on by previous tenant no procedure in place for staff to reset them.
Good 6.5
Pros: Good for a quick overnight trip. Don't if i would stay there for an extended period of time.
Cons: Needed gluten free options at breakfast. Staff at front desk more attentive. Had to wait for 5-10 minutes for someone to come out of the office when checking in. Overall not a horrible hotel.
Holiday Inn Express Rochester - University Area - Rochester
Rated #12
7.6
Good 7.6
Based on 519 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.9
Facilities
8.6
Location
8.3
Overall
8.0
Overall 7.3 Good
Based on 276 reviews
Cleanliness
7.9
Comfort
7.9
Facilities
8.6
Location
8.3
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
7.0
Cleanliness
7.4
Comfort
7.5
Location
8.0
Services
6.6
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.1
Comfort
8.2
Location
8.4
Services
7.6
Staff
8.8
Cleanliness
7.9
Comfort
7.8
Location
8.2
Services
7.7
Staff
8.1
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
7.3
Staff
8.3
Cleanliness
8.1
Comfort
7.8
Location
8.4
Services
7.4
Staff
8.1

Okay 5.0
Pros: Pillows
Cons: Thin walls . Was given the key to a room someone was occupying. Embarrassing moment. Front desk acted like it was not their fault. No apology. Said those people should not be in there but if not...how did they get the key card to work? No response from holiday inn yet No free breakfast on weekends No coffee cups in room. Will stay away from holiday inn in the future
Mediocre 2.0
Pros: I liked the people I ran into who also disliked their stay
Cons: lacked hot water, toilet was difficult to flush, bar wasn't stocked
Okay 5.0
Cons: AC didn't work well at all and shower was bad
Okay 4.0
Pros: the bed was big and comfy and we could watch HBO. going out to walk around a bit was fun.
Cons: there was a sewer smell in our room so bad i threw up. think it might have been from the toilet but seemed to just linger in the room. told staff and they didnt seem to care. also sad the pool wasnt open. bathroom floor was gross. especially in the corners. huge thick black pubic hair stuck to the middle of the wall in the shower.
Excellent 8.0
Cons: No USB PORTS
Excellent 8.0
Pros: location
Excellent 10.0
Pros: Very nice people. Very busy weekend but we were able to check in and check out quckly. The room was clean and comfortable.
Cons: As a person in a wheel chair - though I can stand on my own and walk a bit - the access to the hotel for the parking garage was not present. There were no ramps to the walkway so I had to get out of my wheel chair and step-up/step-down to get to the walkway. If I were totally chair born then I would not have been able to get into the hotel from the garage. We managed to find an elevator some time later in our visit but something should be done to allow access.
Excellent 8.2
Pros: The staff was fantastic!
Holiday Inn Rochester Downtown, An Ihg Hotel - Rochester
Rated #13
7.3
Good 7.3
Based on 276 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.6
Facilities
9.6
Location
8.2
Overall
8.2
Overall 6.9 Good
Based on 1,247 reviews
Cleanliness
7.5
Comfort
7.6
Facilities
9.6
Location
8.2
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
5.0
Location
7.0
Overall
6.5
Staff
8.0
Value for money
5.0
Cleanliness
7.2
Comfort
7.3
Location
8.3
Services
6.9
Staff
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.5
Comfort
7.7
Location
8.2
Services
7.1
Staff
7.9
Cleanliness
7.7
Comfort
7.8
Location
8.1
Services
7.4
Staff
8.1
Cleanliness
7.7
Comfort
7.8
Facilities
10.0
Location
8.4
Overall
8.7
Cleanliness
7.3
Comfort
7.7
Location
8.1
Services
7.2
Staff
8.2

Good 7.0
Pros: Comfortable bed, nice pool, good location.
Okay 5.0
Cons: Checking in and out was a complete nightmare, I reserved 3 rooms with my CC, when we checked, the other 2 parties wanted to switch the rooms under their own card or pay cash, the proper information was given to the clerk, however all 3 rooms was charged to my card even though 1 group gave them their card and the other paid with cash. the hotel insists there was not a cash transaction so we are out $198.63 I called for 3 days trying to reach the manager but she was always busy nor returned my calls. When I finally reached her, she to insisted there was not a cash transaction. I can only speculate what happened to the cash, I would like them to audit their day reciepts to see if their books balance?
Excellent 10.0
Pros: Absolutely everything. The room was clean and well taken care of. The staff was polite and friendly. Best of all, the sheets were clean and the bed was comfortable.
Excellent 9.1
Pros: The staff was very attentive and efficient. Its a small hotel, but it has a good location, an effective gym and everything, specially the room, was very clean. The indoor pool was a hit with my nephew and niece.
Excellent 10.0
Pros: Everything. We were staying for our grandson's hockey tournament and the location was perfect.
Excellent 10.0
Pros: The staff was friendly and helpful . The breakfast was great and easy to access. Very clean facility- cleaning staff was able to do extras easily- extra towels . And I enjoyed the pool with the windows to the outside-and the air conditioning inside .
Cons: I liked everything and plan to stay here every time I am in town. Great value for the money!
Country Inn & Suites by Radisson, Rochester-Univ - Rochester
Rated #14
6.9
Good 6.9
Based on 1,247 reviews
Details
Reviews

Cleanliness
5.5
Comfort
5.7
Facilities
4.3
Food
3.0
Location
6.6
Overall 5.2 Okay
Based on 686 reviews
Cleanliness
5.5
Comfort
5.7
Facilities
4.3
Food
3.0
Location
6.6
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
8.0
Overall
2.0
Cleanliness
5.3
Comfort
5.4
Location
6.3
Services
5.0
Staff
6.6
Cleanliness
6.6
Comfort
4.0
Facilities
6.1
Food
3.0
Location
6.1
Cleanliness
5.5
Comfort
5.7
Location
6.5
Services
5.3
Staff
6.4
Cleanliness
5.4
Comfort
5.6
Facilities
4.0
Location
6.3
Overall
4.0
Cleanliness
5.7
Comfort
5.9
Facilities
4.0
Location
6.9
Overall
5.4
Cleanliness
5.6
Comfort
5.6
Location
7.0
Services
5.4
Staff
6.9

Poor 1.0
Cons: The place needs alot updates what was with all the food on office
Poor 1.0
Pros: Nothing
Cons: Everything
Mediocre 2.0
Pros: That it was close to the airport
Cons: No vending no extra pillows bathroom was old bathtub and shower did not work right ac blew straight on you if you were in the bed next to it
Good 6.0
Cons: The cleanliness of the atmosphere
Good 7.0
Cons: Noisy neighbors
Good 7.1
Okay 4.0
Pros: The staff was very friendly and helpful
Cons: The bathtub dripped, there were bugs in the room, the toilet didn't flush well, there was no clock, the bedspread on one bed and the blanket on the other had burn holes in them, the floors in the bathroom were slimy and the floors in the bedroom was sticky. You had to PAY for the interent.
Okay 5.7
Pros: Location and price
Cons: I only had one trash can. I had to go to the bathroom every time I wanted to throw out something. The bed sheet also had a bloodstain on it. I don't know if that was mine or someone else cuz I noticed the presence of mosquitos. Coffee machine was broken
Mediocre 3.4
Cons: Rooms were very dirty. After 2 days, we went to a super 8 for the other 3 days we needed.
Mediocre 3.7
Pros: Nothing
Cons: Bath thub faucet leaked. The constant dripping sound was not pleasant. The bathroom fan rattled. The toilet flush lever did not operate properly. The room wasn't very clean, hair, dust and grey stains in the bathtub. The second floor had a constant lingering smell of pot. The staircase door is very loud. Patrons were talking, laughing, yelling, cursing, running, throwing things from my arrival at around midnight, up until around 3 am. Highway and planes(?) can be heard clearly. The staff never intervened to keep the noise down. I didn't sleep.
Okay 4.0
Pros: It was close enough to the airport and local stores.
Cons: Not a very pleasant stay. Now I know why they have carpets in hotels. The upgrade amenities could have been better spent on getting comfortable beds. They charge for travel toothbrushes....what hotel does that? I thought those were normally complementary. And the icicles hanging near the back door...talk about a lawsuit waiting to happen.
Good 6.8
Pros: Location, price, clean, simple.
Cons: Smell of tobacco in "non-smoking" room, some loud guest chatter on Saturday night.
Mediocre 2.0
Cons: I was arriving late in Rochester and leaving my hotel to fly back to Boulder at 3:30 am. I just needed a quick, close stop to sleep for a few hours before I traveled again. I was traveling alone at that point. I booked the room based on Kayak reviews and also it not having a presence on the bed bug registry (I'm a little unhinged when it comes to possible infestations of any kind). I'd never been to Rochester and wanted something super close and convenient to the airport, clean, no frills, etc. because I really needed just the bed. I arrived and checked in just fine/paid for my room. I found my way to it through a series of long empty halls on the second floor. The room was fine, pretty much what I expected...clean and basic. I unpacked the few things I would need for early morning and sat down on the bed and turned on the weather channel. About five minutes later, the room phone rang. I picked it up and the voice on the other end said, "This is the front desk. Do you need your room serviced?" I said I didn't and he asked if I was sure. I said I was and hung up. The room was a little dusty and I thought maybe it had been unoccupied for a stretch since I didn't see another soul on the whole second floor. I didn't give the phone call a second thought until a few minutes later when the room phone rang again. I picked it up and the same voice said, "This is the front desk and we need you to come down here." I asked why and he said, "You just need to come down here right now." My mind raced from maybe there was a fire or a death at home or my rental car got hit. The head covered a lot of possibilities quickly. Not understanding and starting to freak out a little bit, I asked what this pertained to and he said, "Ma'am, you need to get down here now." I was confused and stumbling and said something about being in the middle of something, so could I come down in 15 minutes. He said, "No. You need to come now. You didn't pay for your room and if you don't come down here now, the police are going to take you." I was shaking at this point and asked, "Take me where?" He said, "Into custody." I said, "What for?" and again he said, "You didn't pay for your room." I was very upset and nervous about what was going on and insisted I did pay when I checked in and that he was standing right there when I slid my card and had it approved. I also told him that I have text alerts for all transactions from my bank and that I got one immediately when I swiped my card, plus I had my receipt sitting right in front of me. He said, "You didn't pay and if you don't come down here right now, the police are coming up to get you." I said to please send them because I didn't understand what is going on and hung up. I immediately used my cell to call 911 and told the dispatcher what went down. He told me to lock the deadbolt and stay in my room. He said no police were in the lobby and that someone was either trying to lure me into the hall to do me harm or trying to get me out of
Red Roof Inn Rochester - Airport - Rochester
Rated #15
5.2
Okay 5.2
Based on 686 reviews
Details
Reviews

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