Rochester car rentals

Rochester car rentals

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Rochester, NY, United States
25 Jan — 1 Feb
Same drop-off
Rochester, NY, United States
Tue 25.01
Noon
Tue 01.02
Noon
Driver's age:

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Rochester car rental information

Pick-up locationRochester
Rental locations21
Airport locations9

Rochester car rental reviews and directory

Rated #1
Hertz
Best rated
7.8 Good (215 reviews)
3 locations in Rochester
Hertz
Locations in Rochester
  • 8
  • 8
  • 7.8
  • 7.6
  • 7.8
Recent reviews
10.0 Excellent2021 Dec 11
The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.
2.0 Mediocre2021 Nov 14
Fuck hertz. Had to cancel my trip due to active duty military getting recalled and lost $100
10.0 Excellent2021 Oct 28
i would use Hertz more often
8.0 Excellent2021 Oct 25
Car was ready at requested time and excellently cleaned. Staff was friendly and helpful.
10.0 Excellent2021 Oct 19
They had a good selection of cars. Easy access and ready for service. All went well. Super easy return.
1.9 Horrible2021 Aug 13
Same day rentals should be pay up front with debit options!
10.0 Excellent2021 Jul 14
Pick up and drop off was the fastest and easiest that I’ve ever experienced.
8.0 Excellent2021 Jun 29
The Hertz staff was friendly and helpful.It was all fine and I have no suggestion for improvement.
2.0 Mediocre2021 May 27
NothingThe counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpful
6.0 Good2021 May 17
Clean vehicle.The car we were given had an expired inspection sticker. It was also difficult to pick up. Location did not answer 4 phone calls and ended up taking an hour to find their desk.
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Rated #2
Budget
7.6 Good (127 reviews)
3 locations in Rochester
Budget
Locations in Rochester
  • 7.8
  • 7.7
  • 7.6
  • 7.6
  • 7.4
Recent reviews
2.0 Mediocre2022 Jan 17
This budget was the worst I have been to. Very unprofessional, dirty.
2.0 Mediocre2021 Dec 16
Neither the desk to check in or shack outside employees seemed to care nothing about my business. Very poor Very Very poor customer service. I walked up to both counters saying hello and the rep jus looked at me like "what do you want". I usually use Budget service when traveling to Hawaii.....such a different experience .. so kind, friendly and helpful....I. Carol
1.9 Horrible2021 Oct 10
The lady at the Henrietta location next to Tully’s is the rudest person I’ve ever come across. She was mean to everyone in line, about 9 separate people. She kept complaining she wanted to quit and hated her job and a truck came and took cars from here. She was awful. I will never go to that location again, not even if it was free.
1.9 Horrible2021 Oct 10
The lady at the place I picked up the car in Henrietta NY was horrible, rude and mean to everyone there. Never again will I go there. Not even if it was free.
5.9 Okay2021 Aug 23
Their desk was dark/closed, so was directed to go back to the Avis desk. Only one of the associates was masked—clearly a policy and health violation of this in-airport location at ROC. Credit where it’s due, the masked associate I worked with was helpful, pleasant, efficient, and assisted easily with a car swap. Just sorry she had to work in an environment of such blatant indifference.
10.0 Excellent2021 Jun 05
Easy process. Friendly staffNothin
10.0 Excellent2021 Apr 26
brand new truck great staffnone
8.0 Excellent2021 Apr 24
The company is short staffed although the pick up location gal took care of me over phone calls interrupting her.The vehicle that I had had a slipping transmission and needs attention. I told the girl at drop off but she was too busy to care.
2.0 Mediocre2021 Mar 11
Staff at drop off were friendlyGave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.
10.0 Excellent2021 Feb 19
Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.
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Rated #3
Enterprise
8.6 Excellent (66 reviews)
6 locations in Rochester
Enterprise
Locations in Rochester
  • 8.6
  • 8.6
  • 8.7
  • 8.9
  • 8.6
Recent reviews
10.0 Excellent2021 Oct 13
Very quick and easy pickup and return and a nice car.
10.0 Excellent2021 Oct 03
this was a wonderful vehicle - pick up and drop off were very easy
10.0 Excellent2021 Sep 01
They were very accommodating when I accidentally went to the wrong office.
8.0 Excellent2021 Jun 28
The day started off a little shaky. They could not get the safe open that had the keys for all the cars. They did call to say there was a small problem. It ended up only being a 20 minute delay. The customer service was friendly and polite. I would recommend enterprise and this location.
10.0 Excellent2020 Nov 02
Fast and professional service. Great car.
10.0 Excellent2020 Sep 11
Got an amazing deal on a chevy tahoo rental. Then they were all out so we got upgraded to a 12 passenger van at no additional cost. It was amazing.Nothing. Pick up was quick. Drop off was quick. Free upgrade was amazing. This was a perfect experience.
10.0 Excellent2020 Aug 26
Yes, staff was great, and did a great job with curbside pickup/returns related to COVIDNothing. Friendly and efficient staff. Process simple. Great choices in vehicles. Would highly recommend.
3.2 Mediocre2020 Aug 24
NothingThe vehicle I ordered was not available, I was offered a different vehicle at a higher rate, no other options were available to me. For the vehicle I picked up was dirt and had a very strong order of marijuana.
10.0 Excellent2020 Jul 19
Went through the car with me. It did a lot of great things a have never seen.
10.0 Excellent2020 Jul 14
The staff was very accommodating and helpful.
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Rated #4
Avis
7.6 Good (43 reviews)
3 locations in Rochester
Avis
Locations in Rochester
  • 7.7
  • 7.6
  • 7.3
  • 7.6
  • 7.5
Recent reviews
8.0 Excellent2021 Nov 18
Like: Quick counter service; nice car. Dislike: (1) Car interior had heavy, unpleasant smoke smell. (2) Parking area attendant in departure area was missing for about 15 minutes when I and 2 other parties needed him for questions before we could leave (I could not get car in gear). So I was 15 min late to depart. Attendant was very helpful when he appeared. Maybe he had urgent conflict.
10.0 Excellent2021 Nov 03
The car was a KIA and I had never driven one. It handled like a dream. We went thru different levels of raining and it was great!! It was good on gas. We drove to the Poconos in Pennsylvania. It handled the mountain terrain. The car was roomy and clean. We returned earlier than expected but no issues with return.
8.0 Excellent2021 Nov 03
We did not mind that the vehicle was not cleaned prior to our renting it. Vehicles are in short supply and in high demand so we were OK with the vehicle being a little dirty. Ran well and got us from point A to B which was most important.
10.0 Excellent2021 Sep 11
Had a bit of difficulty finding your office. A bigger sign would sure have been helpful, other than that, the lady manning your counter was VERY nice. I know it can be hard finding good help at present, so HANG ON TO HER!
10.0 Excellent2020 Dec 27
The staff exceeded my expectations...we were late to the mall location and he calmed me down reopened the mall gate for me to enter...and had nothing but kind words to share with me as he obtained a rental car for me...Bravo!Nothing...thank you sir...your customer service is second to none...
4.8 Okay2020 Aug 16
The car got a flat tire half way through the journey and it was supposed to have a spare tire under the car but it was missing.
7.6 Good2020 Feb 03
Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.
3.6 Mediocre2019 Dec 12
Overcharged
7.2 Good2019 Jul 29
The car was a very nice car, clean and new, drove well. Dropoff at the Pittsburgh airport was very easy.The pickup location at Jefferson in Rochester was hard to find, and I couldn't figure out how to get through the phone system to talk to the person at the office to get more detailed directions. Representative could have been more informative about terms and where the car actually was.
8.4 Excellent2019 Jul 22
accommodating and good valueGas mileage and appearance of car were excellent. Very tight and cumbersome getting in and out of the car.
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Rated #5
Alamo
8.2 Excellent (14 reviews)
1 location in Rochester
Alamo
Locations in Rochester
  • 8.5
  • 8.2
  • 8.1
  • 8.2
  • 7.7
Recent reviews
2.0 Mediocre2020 Mar 29
At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.
10.0 Excellent2020 Feb 12
The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.
9.2 Excellent2020 Feb 06
YesThe drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.
8.8 Excellent2020 Jan 28
place to leave car
4.8 Okay2017 Jul 30
OK, but don't get a flat tire!proximity to airportwas in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.
8.0 Excellent2017 Jul 12
Rental agent very personable and friendly
9.2 Excellent2016 Oct 19
easypicking up and just walking out, no over inspection of the car- drop off is so quick and easy with no one picking over every inch
10.0 Excellent2016 Sep 07
gas mileage and extra room
10.0 Excellent2016 Jul 24
Thanks for askingNice car, great price and good service.
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Rated #6
Dollar
7.8 Good (25 reviews)
1 location in Rochester
Dollar
Locations in Rochester
  • 8.4
  • 8.1
  • 7.8
  • 7.8
  • 7.6
Recent reviews
7.9 Good2021 Sep 15
If you could have more agents working it would shorten wait time. I waited in line to pick up car almost 45 min. Otherwise great experience. The lady who assisted me was very nice and quick overall. Just too few people to serve a long line.
3.9 Mediocre2021 Aug 31
Car was a banged up mess dents and scratches. Also low tire pressure sensor went off twice had to top off all four tiers 2x at a cost of $4 and was never reimbursed.
10.0 Excellent2021 Aug 20
Pick up and drop off were easy and quick, I got a larger car with no extra charge, because they did not have the small car size. The Dollar counter was closed, everything was done via Hertz outlet. Overall, all great.
3.9 Mediocre2021 Aug 17
Flight was delayed, couldn’t rent car upon arrival because sign at Dollar directed me to Hertz who was closed. Picked up car in am, paid for full 24 hours but only used it for about 7-8
7.9 Good2021 Jul 28
As we navigate moving forward after a worldwide pandemic and work shortage . We as consumers are just not comfortable waiting in line for a simple drop off that should be more of a feature that is talked about upfront as waiting on line just before a flight is nerve racking to say the least.
10.0 Excellent2021 Jul 21
The rental counter times should be posted clearly and the 800 agents should be trained better. I had a feeling the counter would be closed when we arrived but when I called the 800 number to confirm, I was told it wouldn't be a problem. When we arrived, all the counters were closed and we had to come back in the morning tp pick up our rental.
2.0 Mediocre2021 Jun 09
I cancelled the reservation and Dollar advised me to contact Expedia for my refund. When I contact Expedia they don't recognize the confirmation number, email address or credit card number that I used. Without any of those I can never get to speak to a live person.See above
4.0 Okay2021 Mar 14
Vehicle was undersized. I was promised “similar to Rogue” - I got a Kicks!
10.0 Excellent2020 Dec 10
When you book a car online is one price and when you go to pickup the car in the counter the price change is more high
10.0 Excellent2020 Oct 14
This was fast and easy! From pick up to drop off no hassle! Thank youNothing! This company was great!
Easirent
1 location in Rochester
Easirent
Locations in Rochester
Recent reviews
keddy by Europcar
1 location in Rochester
keddy by Europcar
Locations in Rochester
Recent reviews
National
1 location in Rochester
National
Locations in Rochester
Recent reviews
Sunnycars
1 location in Rochester
Sunnycars
Locations in Rochester
Recent reviews
490 travelers who rented a car in Rochester gave the car agency they used an average rating of 7.8

Car rental locations in or near Rochester

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When to book a rental car in Rochester

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Rental car prices as pick-up date approaches

Top tips for renting a car in Rochester

  • With a hire car you can drive from Rochester, NY to numerous attractions such as the Strong Museum and Seabreeze Amusement Park. Nearby cities including Buffalo, Geneva, and even Toronto, Canada can be easily reached by car. In less than two hours you can also drive to Niagara Falls, a hot tourist spot in both the United States and Canada.
  • Renting a car at Rochester International Airport is a necessity because the bus routes are limited in and around the city. Extremely convenient, its hire car station is right by the baggage claim, making it fast and easy for you to pick up both your luggage and car within minutes. Several hire car agencies are stationed here including Enterprise, Hertz, and Budget.
  • There is an inner loop that goes around the downtown area and connects to popular local sights like the sports arenas or museums. There is also an outer-loop that connects to state routes I-390 and I-590. Overall, driving around Rochester is pretty smooth and there is not a lot of traffic. However, in the winter months traffic can slow down because of snow and ice.
  • There is a rush hour in Rochester but it is minimal. The inner-loop, although it makes getting around town easier, can get a little congested during peak hours. This includes weekday mornings from 7 a.m. to 8:30 a.m. and in the evenings from 4:30 p.m. to 6 p.m. So just plan to add 10 to 20 minutes to your drive if traveling during these hours.
  • Book your rental car in Rochester at least 1 day before your trip in order to get a below-average price
  • Premium rental cars in Rochester are around 50% cheaper than other car types, on average

FAQs about renting a car in Rochester