Car rental at Buffalo Airport

Car rental at Buffalo Airport

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Buffalo, NY, United States - Buffalo
23 May — 30 May
Same drop-off
Buffalo, NY, United States - Buffalo
Mon 23.05
Noon
Mon 30.05
Noon
Driver's age:

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Buffalo Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.7 Excellent (111 reviews)
1 location in Buffalo Airport
Alamo
Locations in Buffalo Airport
  • 8.8
  • 8.8
  • 8.7
  • 8.9
  • 8.4
Recent reviews
7.6 Good2020 Sep 11
Upfront about all charges (all taxes & 11% recovery fee)
9.6 Excellent2020 Aug 11
Super friendly and fast at both pick-up and drop-offNothing
6.0 Good2020 May 25
The is car is terrible shape
10.0 Excellent2020 Feb 11
4wd offering in buffalo in the winter
10.0 Excellent2020 Jan 28
Being this was my very first experience using Alamo, I was impressed with the ease of reserving, picking up, and returning a rental. Every staff member I encountered was professional, helpful, and courteous. The initial price of the rental was better than I had expected. I look forward to using Alamo again!The initial payent of the rental was low, but he final payment upon return was $20 more because we forgot to fill the tank! Overall our rental experience was excellent! My advice: be sure to gas up before returning the vehicle!
9.2 Excellent2020 Jan 24
Only suggestion / request would be to have the windows cleaned before rental. They were covered with the road salt solution which created a lot of glare from headlights at night. Not being used to the vehicle or the location, it was bit of a driving hazard.
8.4 Excellent2020 Jan 06
Rental process was quick and easy. Overall cost was very reasonable. Drop off was quick and convenient. I would definitely rent through Kayak again.Cleanliness of vehicle interior could have been better.
10.0 Excellent2019 Dec 25
Staff was friendly and helpful. Price of vehicle was unbeatable.No complaints
10.0 Excellent2019 Dec 10
Yes. Very friendly and responsive to a problem I had.No ideas for improvements
10.0 Excellent2019 Dec 10
Pick up was easy and very fast.At drop off, there was a discrepancy with the bill amount. We were overcharged. The clerk handled it efficiently and fairly.
Rated #2
Budget
7.4 Good (150 reviews)
1 location in Buffalo Airport
Budget
Locations in Buffalo Airport
  • 7.2
  • 7.6
  • 7.3
  • 7.2
  • 7.4
Recent reviews
2.0 Mediocre2022 Apr 14
Arrived at the rental car counter to a very long line, spent 30 minutes in line and barely moved, rumor was that they had no cars. Gave up and secured a car from a competitor as a walk up ,the line still hadn't moved when I left. Seems like the rental car industry are charging extremely high prices while racing to the bottom in customer service. Definitely deferring my travel plans this summer.
8.0 Excellent2022 Apr 05
Vehicle was not thoroughly cleaned I can see the evidence of past drivers mud all over the vehicle floor panel not wiped down
2.0 Mediocre2022 Feb 22
Flight cancelled. Needed to adjust pickup time. They wanted $400 more for one less day. Customer service was a 45 minute wait and they disconnected at 7:30 - closing time. Two days for a direct message response. Cancelled and went with Hertz.
10.0 Excellent2022 Feb 14
This was a last minute booking and your organization was the only one that offered a one way rental.
10.0 Excellent2021 Dec 09
Great counter service and car was in excellent shape
10.0 Excellent2021 Nov 07
First time in a Prius- stunning gas mileage!
8.0 Excellent2021 Oct 23
Vehicle had an accumulation of dog hair on upholstery...dirty trar seats.
10.0 Excellent2021 Oct 12
other than the price, things were great!
3.9 Mediocre2021 Aug 23
Car was not ready, didn't have category booked available , car had big dent
3.9 Mediocre2021 Jul 29
The car smelled like cigarette smoke, windshield was dirty. Agent could have been friendlier -
Rated #3
Hertz
7.3 Good (144 reviews)
1 location in Buffalo Airport
Hertz
Locations in Buffalo Airport
  • 7.7
  • 7.6
  • 7.2
  • 7
  • 7.4
Recent reviews
2.0 Mediocre2022 May 09
Hertz did not honor the booking and said they have no cars. They would not recognize Kayak reservation and I had to cancel my plans.
6.0 Good2022 Jan 14
Counter assoicate was not wearing a mask when we walked up either time. He did put it on when talking to us. He was very rude to my wife and I. Also when booking you need to tell people that there be a hold of at least 200 on your card and it can't be split between 2 cards. This would have prevented us from having to speak to him a 2nd time
2.0 Mediocre2021 Dec 31
Actually having the drop off location open and not charging me a fee to change locations because the original was closed
8.0 Excellent2021 Oct 26
The only thing I would recommend for travelers. We went on toll roads. Attendant when we rented should have explained how it worked with rental. We asked when we got to Newark, but would have been nice to know right away
5.9 Okay2021 Oct 18
The car was great, but we had to wait in line an hour and 15 mins after the pick up time to get it. Completely under staffed, just one attendant at the counter for Hertz and one for Dollar rent a car. We felt sorry for the 2 employees at the counter.
1.9 Horrible2021 Sep 20
I waited more than 2 hours for my vehicle which disrupted my itinerary and made me late for the rest of the evening. There were many other people who were also waiting and they made no effort to upgrade people or generally make the experience more pleasant.
1.9 Horrible2021 Sep 06
We waited in line for 1 hour to check in. Then we waited another half an hour for a car to be available. At some point there was only 1 employee working at the counter. Hertz should have anticipated such a backlog during a national holiday. However, the employer who helped us was really pleasant, the rental car itself was really clean and the drop off was smooth. I did make the mistake of purchasing a full gas tank from Hertz. I ended up only using about half. I should have asked more question about the option to purchase gas from Hertz. Do keep in mind they don't refund you for the gas you didn't use.
3.9 Mediocre2021 Aug 25
The car was not ready until about an hour after I arrived. Several people were waiting for their car to be cleaned before we could get the keys.
1.9 Horrible2021 Aug 14
There was a 2 hour wait to pick up the car. My rental was for 3 hours. I had to go to Avis and get another car. No refund from Hertz.
6.0 Good2021 Jun 04
fast picking up the carthe car smelled gross inside... didn't have many features... basic package... also they uncharged me for $40 gas tank when I only drove 1/2 a tank... scammy
Rated #4
Enterprise
9.1 Excellent (44 reviews)
1 location in Buffalo Airport
Enterprise
Locations in Buffalo Airport
  • 9
  • 9.3
  • 9.2
  • 9.3
  • 8.6
Recent reviews
4.0 Okay2020 Sep 30
Everything
10.0 Excellent2020 Jun 17
Very friendly staff, nice car, and got a really good rate.
10.0 Excellent2018 Sep 18
very helpful staff.. all of thembaggage carst closer to rental drop off
10.0 Excellent2018 Sep 15
Easy drop off. Friendly staff.
10.0 Excellent2017 Oct 17
Fast and easy abovAbove
10.0 Excellent2017 Jul 30
Love that it was just across the street from baggage claim and that the cars were on site.
10.0 Excellent2017 Jun 25
EasyPleasant, professional rep. Great car. Quick and easy.
10.0 Excellent2017 Apr 11
I only use Enterprise!Quick and easy rental.
7.2 Good2017 Feb 24
Don't believe the price quotedNice new car, friendly service, easy in general.The price quoted was very different to the final price we paid. I know this was down to the insurance but really, when will someone start giving a full price quote including collision damage waiver etc - a quote that anyone would pay rather than these low quotes that then get totally inflated by around 40% of the original quote. It is misleading and very disappointing to always have to pay so much more when it comes down to the nitty gritty.
9.2 Excellent2017 Feb 22
fast drop off!
Rated #5
Avis
7.9 Good (69 reviews)
1 location in Buffalo Airport
Avis
Locations in Buffalo Airport
  • 8
  • 8.1
  • 7.8
  • 7.9
  • 7.5
Recent reviews
6.0 Good2022 Jan 04
I like the car and the service, Customer service was fast and car replay for pick up. Perfect timing. I took the car trough Kayak and offer of $103 unlimited mileage and end up being charge by Avis $212.01 no explanation of the change in price and charge, I did not like this, and I'll never get a car with Avis never again.
7.9 Good2021 Sep 30
To have more agents working. When we arrived on the day of Sept 18 around 4:40 there was one ticket agent and 13 people in line waiting. Took approximately 40 minutes to be seen.
10.0 Excellent2021 Sep 29
Everything went smoothly.
7.9 Good2021 Aug 10
Easy pick up, but confusing drop off. Nobody present. I took video of mileage and full view of vehicle so they couldn't late claim I had damage. Keys and contract dropped in box.
5.9 Okay2021 Jul 31
Didn’t get the compact car I reserved. The cruise control that I rely on was iffy. Sometimes it worked, sometimes it didn’t. Great fuel efficiency.
3.9 Mediocre2021 Jul 21
I got a car that I didn't like. When I asked to change it on the next day, I was very mistreated.
10.0 Excellent2021 Apr 12
Yes
8.0 Excellent2021 Mar 15
Good costumers serviceNice car
6.0 Good2021 Feb 16
the staff at buffalo airport were very helpful.the car i got was smelly, the volume button didn’t work, the windshield wipers were not very effective. the cost for a one way drop off was extreme.
5.2 Okay2019 Oct 13
The staff at Buffalo changed my rate on an upgrade instead of just an additional $10. I was very pleased with the drop off for the manager was able to correct the mistake that was done.The whole process of dropping off at a different location was good but please pay attention to the pickup location. Make sure you are getting what was quoted to you and save the email with your confirmation information. I questioned it before I left, but it wasn’t corrected but thankfully it was on the other end.
Rated #6
Dollar
5.9 Okay (43 reviews)
1 location in Buffalo Airport
Dollar
Locations in Buffalo Airport
  • 6.2
  • 6.1
  • 6.1
  • 6.2
  • 5.7
Recent reviews
2.0 Mediocre2022 Feb 01
I specifically asked not to have collision added to the bill, I was tired and did not do my due dillgence when signing agreement. Not only did they add collision but added other extra upgrades.
1.9 Horrible2021 Oct 03
The car was so dirty! And dented all over the body. tires were bald! it had 50,000 miles on it! Bad news! Gross!
10.0 Excellent2021 Sep 24
The staff were great. Very friendly and helpful. The vehicle was also very clean.
3.9 Mediocre2021 Sep 02
The SuV was smoked out , had to hang two trees to get rid of the scent , ashes on steering wheel and dashboard made me feel it was cleaned or disinfected at all prior to me getting it. so I had to clean it prior to our trip $4 air fresheners and $5 wipes before I could get on road with my family disappointed in the over cleaning and no wiperfuild to start my trip
5.9 Okay2021 Aug 31
Pick up was EXTREMELY slow. Under staff with long lineups and wait time to pick up rental car that had reservations.
1.9 Horrible2021 Aug 30
I called the helpline several times to extend my rental and change the drop off location but none of the people I spoke with were able to make the changes
1.9 Horrible2021 Aug 24
I am paying a lot of money for a car rental and paying in advance yet when I showed up at the car rental location they don’t have a car ready for me or countless other travelers. On average everyone was waiting 2-3 hours for their car to be ready. It is unacceptable that the customer has to pay in advance to guarantee a car but the car rental company has no responsibility to have the car ready for you.
1.9 Horrible2021 Aug 09
Very unprofessional I was advised once I arrived that there was no vehicle available for me and to cancel or reschedule for Saturday because my reservation was made within the last 24 hours! There was no further explanation nor was it stated with any compassion for inconvenience
4.0 Okay2021 Jul 05
Staff at Buffalo was nice - first car was broken, so we had to take it back to get anotherOur contract said we could return it at 4am at LGA - figured out they aren't open then so the agent said we would have to miss our 6am flight because the return wasn't open until 6am. Didn't work with us on options - had to call back and wait on hold over an hour each time. One agent said the Roadside could have it towed at our expense from our location to the Dollar return at LGA - our expense. We call back to billing instead of the roadside people and they said there aren't options - we asked if we could return it to another location - she said JFK had an overnight drop but WE WOULD HAVE TO PAY TO GET FROM JFK TO LGA OUT OF OUR POCKET!! So wrong! We paid a $75 Uber to do that when Dollar contract says 4am return to LGA. - We called back to make sure we wouldn't be charged for returning to a different airport - good thing we did - haven't seen final bill, but hopefully we weren't charged for that as well!
2.0 Mediocre2021 Jun 29
Had NO IDEA about the extra $500 hold!! Car was filthy inside… I cleaned it myself.
Rated #7
National
8.3 Excellent (5 reviews)
1 location in Buffalo Airport
National
Locations in Buffalo Airport
  • 8.4
  • 8.4
  • 8.4
  • 8.4
  • 8
Recent reviews
10.0 Excellent2017 Jun 20
Check-in was really quick and so easy! We were out of there in no time. They did an amazing job!
Easirent
1 location in Buffalo Airport
Easirent
Locations in Buffalo Airport
Recent reviews
Sunnycars
1 location in Buffalo Airport
Sunnycars
Locations in Buffalo Airport
Recent reviews
566 travelers who rented a car in Buffalo Airport gave the car agency they used an average rating of 7.7

Car rental locations at Buffalo Airport

Good to know

Most popular car type

Intermediate

Top tips for renting a car at Buffalo Airport

  • A great feature of car rental at Buffalo Airport (BUF) is that they have six major rental car companies that most travelers are familiar with. What is even better is that all six of the companies have their customer service counters on the first floor of the Ground Transportation Center that is right across the street from the terminal building. All the cars that they have available for rent sit in the parking lots of the Ground Transporation Center that is adjacent to the terminal building, just outside of the baggage claim area. The cars are one floor down from the customer service counters in the parking structure.
  • When you are ready to return your car rental at Buffalo Airport, follow the ample signage you will find along Highway 33 as you approach the airport. Once you are on the airport property, proceed to the Ground Transportation Center and head to the appropriate location for your rental car company. Once you're there, park and lock your car and note your gas level and mileage. Take your keys and your contract and hand them to a staff member or simply drop them in the dropbox.
  • Since this is an airport that serves a rather large city, you can find several transportation options to get you from the airport to the center of town. The only problem with these modes of transportation such as buses and taxis is that they can be a problem both in terms of how you're going to transport all of your things and in terms of the ongoing cost of using them. That is what makes car rental at Buffalo Airport such a great combination of convenience and cost savings.
  • Like a lot of major airports in the United States, this airport experiences busier times throughout the day. For travelers that are arriving on flights at this airport and plan on renting a car, you should expect the busiest time of the day will be between 3 pm and 6 pm and then again from 10 pm until midnight. During these times you should expect longer wait times to pick up your Buffalo Airport car rental. That is one of the reasons it is vital to book a car before your trip to this airport.
  • Book your rental car at Buffalo Airport at least 5 weeks before your trip in order to get a below-average price

FAQs about renting a car at Buffalo Airport