10.0 Excellent2020 Aug 24
Pros: Representative was friendly
5.2 Okay2019 Oct 13
Pros: The staff at Buffalo changed my rate on an upgrade instead of just an additional $10. I was very pleased with the drop off for the manager was able to correct the mistake that was done.Cons: The whole process of dropping off at a different location was good but please pay attention to the pickup location. Make sure you are getting what was quoted to you and save the email with your confirmation information. I questioned it before I left, but it wasn’t corrected but thankfully it was on the other end.
6.8 Good2018 Dec 26
Dirty carPros: The car itself was a hybrid, so very economical. It was a nice drive also and had Apple CarPlay.Cons: The car I was given was switched at the last minute between the desk and the pick-up kiosk. This particular car looked like a family of 4 had a food fight in it, and it reaked of deodorizer and cigarette smoke. The stains were kind of embarrassing, but I didn’t have time to deal with the hassle of calling and swapping it out.
10.0 Excellent2018 Aug 19
AwesomePros: Great service. Great car. Fast and efficient. I forgot a very important item on the rental and they kept it safe for me.
2.8 Mediocre2018 Mar 21
booking with avis is complexPros: nothing i like about them.Cons: rude customer service, creates unnecessary problems.
2.0 Mediocre2018 Jan 08
Pros: Not muchCons: The agent at the d so justified the fact that there was no windshield wiper fluid by stating that the fluid was frozen.
8.0 Excellent2017 Sep 26
Buffalo to niagaraPros: The staff at pickup was really nice.Cons: The car was huge compared to what I normally drive. Tthey did not have a compact car so we were given a Ford Flex. I was very uncomfortable driving it.
10.0 Excellent2017 Sep 04
clean car and very good customer service when we dropped off the carCons: The booking lady at buffalo airport was terrible.
10.0 Excellent2017 Aug 27
Just a great experience!Pros: Hello, after a bad flight experience and going through the canceled flight experience with United, the rental car experience was a true experience of how old school customer service showed its face. I found out my car rental was booked in downtown and not the airport. Debbie listened to me and quickly called to get approval from her manager to pick up the reservation at the airport. She was awesome!! Give this woman a big promotion and raise!!
6.4 Good2017 Jul 25
Pros: Dropoff was quick and easy!!Cons: Pickup took me 1 hr and 30 mins in line, after midnight for 5 mins paperwork in the frontdesk.