Book Hertz car rentals in Buffalo

Reviews for Hertz in Buffalo

Recent reviews

Traveler rating

Excellent

108

Good

45

Okay

42

Mediocre

52

Poor

13

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car was cleanfriendly staff

pick up the cargreat experience

rented a carcustomer service

car availablecredit card

location was closednever rent

wrong locationcar was dirty

pick up and drop

2.0

My complaint is this: I opted for “manager choice” for the rental. They NEGLECT to inform you that you may end up with a FULL electric vehicle. This was 100% unacceptable. It was a major inconvenience as the home charging took literally over 26 hours to charge. The few charging stations around were inconveniencing not only me, but the guests I was staying with to pick up and take me back. It still took 4 hours to charge. I received attitude from the Hertz associate, and no explanation as to why they don’t warn you that you could get stuck with one of these cars. I’m still livid with them and will fight to get compensation back. BEWARE!Reviewed 2022 Aug 08

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10.0

easy, reasonable, fast, clean and comfortable,Reviewed 2022 Jul 08

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6.0

Donna at the Hertz desk (Buffalo-Niagara airport) was AMAZING and very helpful. Unfortunately there seems to be an issue with their vehicle turnover/cleaning/prep workflow as several guests had to wait 45+ minutes for their vehicle.Reviewed 2022 Jun 28

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4.0

Had a reserved car for 11am but did not get it until 1230. Did not appear to be enough staff or vehicles ready.Reviewed 2022 Jun 14

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8.0

I appreciated the ability to get a slightly better vehicle for the money using the “manager special” option, but I’m also aware that’s a crapshoot and dependent upon what they have available at any time. Although I got an upgrade, it was a smoked-in vehicle, and rags from the cleaning crew were left in the vehicle.Reviewed 2022 Jun 14

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4.0

The car had a terrible odor that remained throughout the rental. Car was bad physical condition for only have 16k miles on it.Reviewed 2022 May 31

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10.0

Friendly customer serviceReviewed 2022 May 23

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2.0

Hertz did not honor the booking and said they have no cars. They would not recognize Kayak reservation and I had to cancel my plans.Reviewed 2022 May 09

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10.0

AReviewed 2022 Apr 01

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6.0

Counter assoicate was not wearing a mask when we walked up either time. He did put it on when talking to us. He was very rude to my wife and I. Also when booking you need to tell people that there be a hold of at least 200 on your card and it can't be split between 2 cards. This would have prevented us from having to speak to him a 2nd timeReviewed 2022 Jan 14

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2.0

Actually having the drop off location open and not charging me a fee to change locations because the original was closedReviewed 2021 Dec 31

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6.0

The pickup process was simple, but the drop off location had been temporarily closed without any notification. Because of this, I had to return my car to a different location and call for about an hour to be retroactively reimbursed, a really annoying process.Reviewed 2021 Dec 22

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• What is the most popular rental car from Hertz in Buffalo?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in Buffalo.

• How many car rental locations does Hertz have in Buffalo?

  Hertz has 6 rental locations in Buffalo. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Buffalo airport (BUF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Buffalo airport (BUF)?

  Yes