Guest reviews
Overall rating
8.4
Excellent
Based on 141 reviews
Cleanliness
8.6
Comfort
8.6
Pick-up/Drop-off
8.4
Value for money
8.2
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
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quick and easy
picked up the car
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2.0
Pros: The whole experience was unhappy. The least they could have done, was call me to let me know that the car I rented, was not available. I had to find a ride all the way to the car rental agency, only to find that they did not have the car that I booked.
Cons: The whole experience was unhappy. The least they could have done, was call me to let me know that the car I rented, was not available. I had to find a ride all the way to the car rental agency, only to find that they did not have the car that I booked.
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2.0
Pros: Horrible staff. My reservation was not available.
Cons: Holding a reservation
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4.0
Cons: Everything
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8.0
Pros: Great car, excellent customer service, car in good shape
Cons: Car was filthy inside, food under seats, windows had to be cleaned multiple times to get grease and grime off.
review from
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10.0
Pros: Very friendly staff, nice car, and got a really good rate.
review from
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4.4
Cons: Was forced to pay more for the next class up after the class I had reserved was not available at time of pickup
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2.0
Cons: We never got the car, the location that you allowed us to reserve the car from was closed at the time we booked the car for. This was tge first time that I used your company, and I will never use your company again.
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10.0
Pros: very helpful staff.. all of them
Cons: baggage carst closer to rental drop off
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10.0
Pros: Easy drop off. Friendly staff.
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10.0
Excellent Customer Service
Pros: The manager at this location (Adam) was amazing. He was able to switch my rental from the airport location, and offer me the same price, which actually turned out to be cheaper because I didn't have to pay the "extra charge" for picking up at the airport. When we returned the minivan, he even took a little more money off because we had found some garbage from previous renter under the seat. I also want to mention that it is such a better experience when the vehicle has such low mileage. I felt like I had a brand new vehicle for a couple of days! When we go on road trips, we always rent, and we will definitely come to this particular location again in the very near future. Thank you so much, Adam!
Cons: The only thing we didn't like was finding a small amount of garbage from previous renter. But since it was under the seat, I guess it could be easily missed. And the manager (Adam) more than made up for that. Because of the low mileage, the car was clean regardless.
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8.0
Cons: KAYAK PROBLEM:. Initial quoted price was about $90 final price.... at the end of the day , it was more than twice that! super annoying but I was on a tight schedule and had no time to renegotiate
review from
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6.8
Timing is important
Pros: The price was right and a real bargain compared to rental at the airport.
Cons: However, I was booked and sold a pickup time at the closing time of the Enterprise agency office (6pm). This would not work--I called Entrprise and they said no way. I am glad I called, but sad that I was allowed to book an unmanageable time. I had to cancel.
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