There are various facilities at the Niagara Falls International Airport car rental center. There are washrooms available as well as payphones all over the facility. The facility is also wheelchair accessible with ramps and a designated parking space for passengers with disabilities.
Renters must be at least 21 years old, though some companies place restrictions on car categories and charge an extra daily fee for customers under 25. Customers must present a government-issued driving license whose validity covers the rental period. Foreigners with permits in foreign languages should accompany the license with an International Driver’s License for translation purposes. Renters must provide a credit or debit card as a form of payment for Niagara Falls International Airport’s car rental.
Major car rental companies onsite have an easy return process. Alamo and Enterprise offer after hour return services where customers have to place the contract with the keys at the drop box at the far end of the rental counters.
Car rental companies that offer shuttle or pick-up services from Niagara Falls airport to off-airport locations include Alamo, Enterprise Rent-A-Car, and Hertz.
Pros:couldn`have had a better experience
8.0 Very good
Pros:Yes the staff was friendly and accommodating. Drop off was super easy and short walk to terminal.
Cons:I had to pay for a taxi to take me 2.5 miles to Hertz Car rental. I really don’t like taking taxis.
Pros:Staff was very friendly and helpful. Pickup and drop off very convenient.
Cons:I wish the car rental prices were not sooooo expensive!!!!
Pros:No line up at counter
Cons:I did not feel I got the car I paid for. Our original plans were to be travelling with four people all with large suitcases. Website provided the indication I was to receive a fullsize luxury vehicle. A Chrysler 300 or similar. It ended up being only the two of us. What I received was a very small crammed Cadillac XT SUV. It would have seated four small people comfortably, It only held our two suitcases and definitely would not have accommodated us as per our original booking. I questioned why we were being a given such a small car (small SUV) at the counter at time of pick up and the representative looked at me with a disgusted look and said "It is a Cadillac !!", to make me feel like I should be ashamed and that I was wrong to ask for the larger luxury vehicle that I booked. If it was a Cadillac Escalade, a Lincoln Navigator or any vehicle similar in size to a Chrysler 300 I would have been perfectly fine. When I walked out to the parking lot, the Hertz section had only five vehicles, all small cars and our small SUV. We would have had a serious problem if it was the two couples as per our original travel plans. With no other vehicles in the lot any further discussion or argument on the matter would have bee futile. We loaded our two suitcases (1 large and 1 medium size) in the back, as they just barely fit and drove off with mindset that I had been taken advantage of and that I just had to put up with it.
Pros:Yes, everything went well
Pros:Helpful and friendly staff; easy drop-off
Cons:Overall, I cannot think of anything else that needed to be done to improve our experience.
Pros:First time in receiving a call to verify arrival the day before pickup. Outstanding ! Kudos to clerk for staying late to accommodate late arrival !
Cons:car was not clean inside or out. car smelled of smoke
Cons:Everything was great except, having to wait business day(S) to get security deposit returned and going by the email I received when I returned vehicle it looks like they are charging more than was agreed upon. We will see in the next few days..
Pros:Easy to book online, no surprises, no pressure, and they picked us up
Pros:...which airport to return the car to. I returned the car to the wrong airport, dropped keys into after hours parking lot safe.... Walked into airport & realized I was in wrong airport. Then spent $62on a taxi plus 20% tip to drive from Niagra International to Buffalo airport.
Cons:Absolutely horrible experience. I rented the car from LGW airport in NY and dropped off at Niagara Falls. When I went to pick up my car I was informed of the price about $150 more than Kayak reservation. After spending lot of time my deal was honored. As per my return time when I went to return the car at the location it was closed. The board on the wall displayed information that when you return the car after location is closed, they will charge me upto the day they open the office. In my case I dropped the car on Saturday so I was going to get charged upto Monday!!! When I checked the actual receipt, it had all together different address!!! So I went to drop the car there and has exactly same experience.!!! MAKE SURE LOCATION ON RETURN ADDRESS ON RECEIPT IS OPEN WHEN YOU ARE RETURNING THE CAR
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Cons:The car was disgustingly dirty
Pros:Very friendly and helpful made pickup and drop off a breeze
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