7.6
Cons:Upfront about all charges (all taxes & 11% recovery fee)Reviewed 2020 Sep 11
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9.6
Pros:Super friendly and fast at both pick-up and drop-offCons:NothingReviewed 2020 Aug 11
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6.0
Cons:The is car is terrible shapeReviewed 2020 May 25
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10.0
Pros:4wd offering in buffalo in the winterReviewed 2020 Feb 11
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10.0
Pros:Being this was my very first experience using Alamo, I was impressed with the ease of reserving, picking up, and returning a rental. Every staff member I encountered was professional, helpful, and courteous. The initial price of the rental was better than I had expected. I look forward to using Alamo again!Cons:The initial payent of the rental was low, but he final payment upon return was $20 more because we forgot to fill the tank! Overall our rental experience was excellent! My advice: be sure to gas up before returning the vehicle!Reviewed 2020 Jan 28
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9.2
Cons:Only suggestion / request would be to have the windows cleaned before rental. They were covered with the road salt solution which created a lot of glare from headlights at night. Not being used to the vehicle or the location, it was bit of a driving hazard.Reviewed 2020 Jan 24
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8.4
Pros:Rental process was quick and easy. Overall cost was very reasonable. Drop off was quick and convenient. I would definitely rent through Kayak again.Cons:Cleanliness of vehicle interior could have been better.Reviewed 2020 Jan 06
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10.0
Pros:Staff was friendly and helpful. Price of vehicle was unbeatable.Cons:No complaintsReviewed 2019 Dec 25
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10.0
Pros:Yes. Very friendly and responsive to a problem I had.Cons:No ideas for improvementsReviewed 2019 Dec 10
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10.0
Pros:Pick up was easy and very fast.Cons:At drop off, there was a discrepancy with the bill amount. We were overcharged. The clerk handled it efficiently and fairly.Reviewed 2019 Dec 10
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10.0
Cons:Our car was smelling a pure cigarettes. We talked to them and they upgraded us and gave us a free thank of gas. This a true customer service experience. 100% recommend.Reviewed 2019 Nov 18
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10.0
Pros:yesCons:not much , very satisfiedReviewed 2019 Oct 24
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