8.0
Car had nauseating smell of cherry/almond or some sort of fragrance which lasted the whole 5 days - ughReviewed 2023 Sep 17
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2.0
When I went to go pick it up I was denied to rent the car.they say my credit was low. I was already to pay for a week cash on hand. I never got it.Reviewed 2023 Sep 11
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10.0
I love the comfort of the van and the price too....I'm going to switch my rental car to Avis from now...thank you Avis TeamReviewed 2023 Jul 31
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10.0
GoodReviewed 2023 Jun 21
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2.0
Your employees should be changed, they have no smile on their face, they look like they are in white house and we are from foreign country.Reviewed 2023 Mar 09
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2.0
Didn’t have vehicle ready for us. Needed car to drive three hours away to catch flight. Finally Got vehicle and went home to get kids and saw they didn’t install the car seats we rented like originally stated so had to go all the way back to get them. Ended up late for flight to where they almost didn’t let us board and didn’t get to fill tank due to the time because of them so charging me once again to fill the tank. Horrible experienceReviewed 2023 Jan 02
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2.0
They never contacted us to tell us they were closed due to snow. As a result we drove all the way down to the pick up location and no one was there. No one would answer the phone. There were other customers standing outside in the snow with there bags and no place to go. It was really sad.Reviewed 2022 Dec 28
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8.0
Car was fine. No issues. Drop off was somewhat unpleasant.Reviewed 2022 Oct 01
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10.0
Good service, good car, good experienceReviewed 2022 Sep 25
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2.0
I reserved and paid for a SUV and received a tiny version of an SUV, very small rental for a very expensive price, horrible customer service, if you ever want to reach the rental location, it takes you to customer service in Mexico, horrible experience, will not re-use nor recommend AVIS. Almost missed my flight.Reviewed 2022 Jul 27
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2.0
1. Wait time to reach counter was more than one hour! Severely understaffed. 2. They pushed me into a larger vehicle than I had reserved. They said otherwise I would have to wait even longer. They said it would be no extra charge, but the actual cost was almost TWICE my Priceline price, even though I declined all their extras. Have your quote handy and be ready to argue! 3. They tried to rent me a Toyota Tundra crew cab, a huge V8 pickup. When I said "no thanks, can I just get a compact?" they put me in a Toyota 4Runner instead, still a large SUV. But I was too tired of waiting and accepted it. I had reserved a "mid-size SUV such as Mazda CX-5". 4. There was a piercing siren sounding for 30+ minutes in the rental hall, like maybe a fire door had been opened, and no employee from Avis or any other company lifted a finger to stop it. Hellish!Reviewed 2022 Jul 26
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2.0
I was misinformed by the representative of Avis on the process and timing of charges. Was advised that only $200 would be charged to my cc upon pickup of the vehicle, and then the balance due could be paid upon drop off. However, the entire cost of the rental PLUS the $200 deposit was charged immediately to my card right after we picked up the car. Which caused an unfortunate chain of events. My card become overdrawn and caused me to incur additional NSF fees on my bank account.Reviewed 2022 Jul 21
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