Guest reviews
Overall rating
7.9
Good
Based on 74 reviews
Cleanliness
8.1
Comfort
8.1
Pick-up/Drop-off
7.9
Value for money
7.7
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
15
7
12
3
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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10.0
Pros: Yes
review from
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8.4
Pros: Good costumers service
Cons: Nice car
review from
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6.0
Pros: the staff at buffalo airport were very helpful.
Cons: the car i got was smelly, the volume button didn’t work, the windshield wipers were not very effective. the cost for a one way drop off was extreme.
review from
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10.0
Pros: Representative was friendly
review from
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5.2
Pros: The staff at Buffalo changed my rate on an upgrade instead of just an additional $10. I was very pleased with the drop off for the manager was able to correct the mistake that was done.
Cons: The whole process of dropping off at a different location was good but please pay attention to the pickup location. Make sure you are getting what was quoted to you and save the email with your confirmation information. I questioned it before I left, but it wasn’t corrected but thankfully it was on the other end.
review from
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6.8
Dirty car
Pros: The car itself was a hybrid, so very economical. It was a nice drive also and had Apple CarPlay.
Cons: The car I was given was switched at the last minute between the desk and the pick-up kiosk. This particular car looked like a family of 4 had a food fight in it, and it reaked of deodorizer and cigarette smoke. The stains were kind of embarrassing, but I didn’t have time to deal with the hassle of calling and swapping it out.
review from
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10.0
Awesome
Pros: Great service. Great car. Fast and efficient. I forgot a very important item on the rental and they kept it safe for me.
review from
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2.8
booking with avis is complex
Pros: nothing i like about them.
Cons: rude customer service, creates unnecessary problems.
review from
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2.0
Pros: Not much
Cons: The agent at the d so justified the fact that there was no windshield wiper fluid by stating that the fluid was frozen.
review from
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8.0
Buffalo to niagara
Pros: The staff at pickup was really nice.
Cons: The car was huge compared to what I normally drive. Tthey did not have a compact car so we were given a Ford Flex. I was very uncomfortable driving it.
review from
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10.0
clean car and very good customer service when we dropped off the car
Cons: The booking lady at buffalo airport was terrible.
review from
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10.0
Just a great experience!
Pros: Hello, after a bad flight experience and going through the canceled flight experience with United, the rental car experience was a true experience of how old school customer service showed its face. I found out my car rental was booked in downtown and not the airport. Debbie listened to me and quickly called to get approval from her manager to pick up the reservation at the airport. She was awesome!! Give this woman a big promotion and raise!!
review from
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- Supplier choice rental cars from Avis in Buffalo are around 26% cheaper than other car types, on average
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