Book Avis car rentals in Buffalo

Reviews for Avis in Buffalo

Recent reviews

Traveler rating

Excellent

18

Good

14

Okay

6

Mediocre

10

Poor

0

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car was cleandrop off location

pick up and dropfriendly staff

get the cargreat experience

car availablenext day

customer servicecar was dirty

2.0

I reserved and paid for a SUV and received a tiny version of an SUV, very small rental for a very expensive price, horrible customer service, if you ever want to reach the rental location, it takes you to customer service in Mexico, horrible experience, will not re-use nor recommend AVIS. Almost missed my flight.Reviewed 2022 Jul 27

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2.0

1. Wait time to reach counter was more than one hour! Severely understaffed. 2. They pushed me into a larger vehicle than I had reserved. They said otherwise I would have to wait even longer. They said it would be no extra charge, but the actual cost was almost TWICE my Priceline price, even though I declined all their extras. Have your quote handy and be ready to argue! 3. They tried to rent me a Toyota Tundra crew cab, a huge V8 pickup. When I said "no thanks, can I just get a compact?" they put me in a Toyota 4Runner instead, still a large SUV. But I was too tired of waiting and accepted it. I had reserved a "mid-size SUV such as Mazda CX-5". 4. There was a piercing siren sounding for 30+ minutes in the rental hall, like maybe a fire door had been opened, and no employee from Avis or any other company lifted a finger to stop it. Hellish!Reviewed 2022 Jul 26

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2.0

I was misinformed by the representative of Avis on the process and timing of charges. Was advised that only $200 would be charged to my cc upon pickup of the vehicle, and then the balance due could be paid upon drop off. However, the entire cost of the rental PLUS the $200 deposit was charged immediately to my card right after we picked up the car. Which caused an unfortunate chain of events. My card become overdrawn and caused me to incur additional NSF fees on my bank account.Reviewed 2022 Jul 21

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10.0

Everything went smoothly despite our late-night arrival and our earlier-than-expected departureReviewed 2022 Jul 08

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2.0

The car was not available. No car was available. Our rental reservation was not honored. I missed work and an interview. This cost me insurmountable amount of time money and embarrassment. The rental agent was arrogant and hinted that we were dumb. Unbelievably horrible experience.Reviewed 2022 Feb 12

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6.0

I like the car and the service, Customer service was fast and car replay for pick up. Perfect timing. I took the car trough Kayak and offer of $103 unlimited mileage and end up being charge by Avis $212.01 no explanation of the change in price and charge, I did not like this, and I'll never get a car with Avis never again.Reviewed 2022 Jan 04

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2.0

They wouldn’t let me rent the vehicle. I offered to pay cash or debit card. They only accept credit cards which is awful. Ruined my whole day. Whole trip. I Would never consider using this place.Reviewed 2021 Oct 31

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7.9

To have more agents working. When we arrived on the day of Sept 18 around 4:40 there was one ticket agent and 13 people in line waiting. Took approximately 40 minutes to be seen.Reviewed 2021 Sep 30

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10.0

Everything went smoothly.Reviewed 2021 Sep 29

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7.9

Easy pick up, but confusing drop off. Nobody present. I took video of mileage and full view of vehicle so they couldn't late claim I had damage. Keys and contract dropped in box.Reviewed 2021 Aug 10

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5.9

Didn’t get the compact car I reserved. The cruise control that I rely on was iffy. Sometimes it worked, sometimes it didn’t. Great fuel efficiency.Reviewed 2021 Jul 31

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3.9

I got a car that I didn't like. When I asked to change it on the next day, I was very mistreated.Reviewed 2021 Jul 21

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• What is the most popular rental car from Avis in Buffalo?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Avis in Buffalo.

• How many car rental locations does Avis have in Buffalo?

  Avis has 2 rental locations in Buffalo. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Buffalo airport (BUF)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Buffalo airport (BUF)?

  Yes