2.0
I feel scammed /cheated. The price that I have booked during online is totally different when I pay in on the spot. The charges is way higher than expected and it is almost double as what I have booked online. There are additional different types of tax in the payment and the taxes prices is totally different when I book online. The customer service doesn’t allow me to negotiate and he said it is a must to pay. I have no choice because I need the car in hurry. I’m asking for refund for those additional charges.Reviewed 2023 Nov 14
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6.0
Toll tag did not work even though I paid for the daily unlimited tolls. Tree sap all over the front windows. Including drivers viewReviewed 2023 Oct 21
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10.0
Good jobReviewed 2023 Oct 18
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8.0
Staff was friendly and helpful! Car was dirty. Interior of front windshield was a mess. We had rain that week and windshield wipers were terrible. A previous customers sunglasses were inside of vehicle. I’m not sure the car was cleaned prior to my pickup.Reviewed 2023 Oct 17
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8.0
Not enough staff at check in, but other than that, very good experience.Reviewed 2023 Oct 03
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10.0
Explain about toll roadsReviewed 2022 Oct 17
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2.0
This location did not have a car available for us upon arrival and the staff was extremely rude. We were left stranded in Buffalo 80 miles from our destination. Luckily there was a Lyft driver available at 1am but it cost $160 to get to our destination. This will be the last time I do business with Kayak or budget car rentals.Reviewed 2022 Oct 15
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4.0
The wait was over 1.5 hours to get to the counter and another hour wait for a car. Customer service was great but your company needs to hire more people. Sad.Reviewed 2022 Sep 12
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10.0
Great customer serviceReviewed 2022 Sep 08
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2.0
Cons:Rented a pick up truck to do some moving, wasn’t available. They gave me a small suv with fresh cigarette smell, had to go back in and get a third rental at the airport. By then there was a long line.Reviewed 2021 May 09
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4.0
Cons:CleanlinessReviewed 2021 Apr 27
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2.0
Cons:Reserved rental using credit card. Upon arrival, Budget would not accept same credit card used to reserve vehicle.Reviewed 2021 Apr 11
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