Guest reviews
Overall rating
7.3
Good
Based on 162 reviews
Cleanliness
7.2
Comfort
7.6
Pick-up/Drop-off
7.2
Value for money
7.4
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
35
12
24
5
14
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2.0
Cons: Reserved rental using credit card. Upon arrival, Budget would not accept same credit card used to reserve vehicle.
review from
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10.0
Pros: the people was standing and get the key , it was excellent , i didnt have to go in side and hassel
Cons: over all it was very good
review from
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3.6
Pros: Terrible service
Cons: Honesty and refund for providing a cheaper class car could have been the right thing to do.
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10.0
Cons: A Cleaner car.
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5.2
Pros: Staff was fine, relatively easy check in and drop off.
Cons: There were drink and food stains in the car which means it was definitely not cleaned. Normally this would just be a little level of concern but when a company pledges to sanitize their cars during a pandemic and doesn’t even do the bare minimum to clean it, it’s very very concerning and frankly a lie. We had to sanitize it ourselves out of fear.
review from
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9.2
Cons: They didn't have the style of car we requested. It worked out because we got an upgrade, but I don't understand why these companies advertise cars as being available only to have them not be. Overall very good experience though.
review from
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10.0
Pros: The staff member, Lyudmila, was amazing. One of the best customer service representatives I have ever had to talk with. Went above and beyond to help my wife and I. I feel as if she deserves some kind of bonus or something. Hire more employees like her. The other employees that were working were also very friendly and helpful. Thanks to her, and the other employees, I would definitely recommend budget, as well as renting from you again.
Cons: Honestly, nothing. Everyone, and the whole rental process, went great.
review from
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5.6
Pros: Staff was friendly and efficient.
Cons: Car was dirty. There were crumbs from previous rental that hadn’t been vacuumed. It was disgusting. I was late for meeting or I would have asked for a different car.
review from
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8.8
Pros: Drop off was super easy and fast.
Cons: Picking the car up - at least a 30 minute wait for 6 people to be handled before me. 3 staff were working - it shouldn't have taken so long
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10.0
Pros: We were given a very comfortable car based on our needs by the fleet manager.
review from
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2.0
Cons: Waited in line for 30 minutes, still had 10+ people in front of me. Only one agent working. Canceled the reservation, went to Hertz.
review from
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9.2
Pros: Car had all available safety tech options!
Cons: No one offered any info on how we should record the imperfections before leaving the parking. Had to call CS after leaving the lot to record a big scratch.
review from
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