Cons: Reserved rental using credit card. Upon arrival, Budget would not accept same credit card used to reserve vehicle.
Pros: the people was standing and get the key , it was excellent , i didnt have to go in side and hassel
Cons: over all it was very good
Pros: Terrible service
Cons: Honesty and refund for providing a cheaper class car could have been the right thing to do.
Cons: A Cleaner car.
Pros: Staff was fine, relatively easy check in and drop off.
Cons: There were drink and food stains in the car which means it was definitely not cleaned. Normally this would just be a little level of concern but when a company pledges to sanitize their cars during a pandemic and doesn’t even do the bare minimum to clean it, it’s very very concerning and frankly a lie. We had to sanitize it ourselves out of fear.
Cons: They didn't have the style of car we requested. It worked out because we got an upgrade, but I don't understand why these companies advertise cars as being available only to have them not be. Overall very good experience though.
Pros: The staff member, Lyudmila, was amazing. One of the best customer service representatives I have ever had to talk with. Went above and beyond to help my wife and I. I feel as if she deserves some kind of bonus or something. Hire more employees like her. The other employees that were working were also very friendly and helpful. Thanks to her, and the other employees, I would definitely recommend budget, as well as renting from you again.
Cons: Honestly, nothing. Everyone, and the whole rental process, went great.
Pros: Staff was friendly and efficient.
Cons: Car was dirty. There were crumbs from previous rental that hadn’t been vacuumed. It was disgusting. I was late for meeting or I would have asked for a different car.
Pros: Drop off was super easy and fast.
Cons: Picking the car up - at least a 30 minute wait for 6 people to be handled before me. 3 staff were working - it shouldn't have taken so long
Pros: We were given a very comfortable car based on our needs by the fleet manager.
Cons: Waited in line for 30 minutes, still had 10+ people in front of me. Only one agent working. Canceled the reservation, went to Hertz.
Pros: Car had all available safety tech options!
Cons: No one offered any info on how we should record the imperfections before leaving the parking. Had to call CS after leaving the lot to record a big scratch.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Budget in Buffalo.
Budget has 2 rental locations in Buffalo. Take a look at our Budget rental location map to find the best rental cars near you.