Book Hertz car rentals in Rochester

Rochester, NY, United States
10 Feb — 17 Feb
Same drop-off
Rochester, NY, United States
Fri 10.02
Noon
Fri 17.02
Noon
Driver's age:

Hertz car rental prices in Rochester

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
Minivan
Passenger van
SUV
Commercial
Pickup truck

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"The "(in 5675 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Rochester

Overall Rating7.4 GoodBased on 102 reviews
Cleanliness
7.5
Comfort
7.8
Overall
7.3
Pick-up/Drop-off
7.2
Value for money
7.4

Recent reviews

Traveler rating
43
21
12
12
5
0
28
Find reviews that mention:
2.0
Tesla wasn't even charged fully after we gave them 2 extra hours to have it ready. We missed a once in a lifetime special occasion due to their poor management.Reviewed 2023 Feb 01
review fromkayak
2.0
The agent left work early so I was unable to pickup my car when my flight arrived, even though I entered my flight info in Kayak's database. I had to rent a car from another provider.Reviewed 2023 Jan 27
review fromkayak
10.0
Vehicle was in good shape. There were no issues with its operation. Car cleanliness was so-so.Reviewed 2022 Oct 19
review fromkayak
2.0
Waited over an hour for a reserved, pre paid rental. They did not have the size vehicle I wanted or reserved. Car smelled like cigarettes. The one employee had terrible customer service. No one was there when I dropped the car off. I called the number left on the desk. There was no answer and no voicemail.Reviewed 2022 Aug 25
review fromkayak
6.0
They incorrectly blamed me for the smoke smell in the car upon my drop-off. It was inconvenient to have to call and get that charge dropped. Great car though!Reviewed 2022 Jul 09
review fromkayak
2.0
Terrible customer service. Hertz then overcharged me. Nobody is helpful. Customer service lies constantlyReviewed 2022 Jul 05
review fromkayak
4.0
Pick up location was not on airport property. Taxi to get to property was $20.00. No receipt emailed at drop off. No attendant at drop off point.Reviewed 2022 Jun 21
review fromkayak
8.0
Unless you are a Gold member, plan to waitReviewed 2022 Jun 20
review fromkayak
4.0
Overall experience with the rental was fine—pickup and dropoff of the car was smooth and the car itself was clean and nice. However, after dropoff they mistakenly charged me for a full week, over $560, for a 24-hour rental that I had pre-paid. It's been over two weeks and I've had to call customer service twice to get the extra charge refunded, which they assure me will be in my bank account in the next 5-10 days. Customer service has been polite and efficient on each call but I'm lucky to have the time to follow up with them.Reviewed 2022 May 03
review fromkayak
2.0
Nothing didn’t have a car so I never got one . My husband had died and and I no longer have that credit card . I would like my money back . Customer service is a joke . Everything could have been better . Nothing was any good .Reviewed 2022 Mar 15
review fromkayak
8.0
The vehicle was a nice ride, just wish the storage was better. We ended up purchasing a cargo carrier for more space!Reviewed 2022 Jan 24
review fromkayak
10.0
The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.Reviewed 2021 Dec 11
review fromkayak

Where can I find Hertz car rentals in Rochester?

1301 East Ridge Road, Hertz car rentals

Address

1301 East Ridge Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 585 338 1190

Address

15 Elmgrove Park

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 585 426 2440

Address

1200 Brooks Avenue

Hours

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59

Phone

+1 585 279 7420

Address

1301 East Ridge Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 585 338 1190

Address

15 Elmgrove Park

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 585 426 2440

Good to know

Most popular location

1200 Brooks Avenue

Most popular car type

Economy

Top tips for renting a car from Hertz in Rochester

  • Economy rental cars from Hertz in Rochester are around 58% cheaper than other car types, on average.

FAQs about renting a car from Hertz in Rochester