Book Avis car rentals in Rochester

Reviews for Avis in Rochester

Recent reviews

Traveler rating

Wonderful

5

Very good

4

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

1

8.0

Car hadn’t been washed and smelled of smoke. A little annoying when you pay $600+ for just 3 1/2 days.Reviewed 2023 Oct 12

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8.0

Friendly and quick service the rental was clean and well maintained.Reviewed 2023 Oct 03

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10.0

Great customer serviceReviewed 2023 Sep 26

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10.0

Pros:The staff exceeded my expectations...we were late to the mall location and he calmed me down reopened the mall gate for me to enter...and had nothing but kind words to share with me as he obtained a rental car for me...Bravo!Cons:Nothing...thank you sir...your customer service is second to none...Reviewed 2020 Dec 27

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4.8

Cons:The car got a flat tire half way through the journey and it was supposed to have a spare tire under the car but it was missing.Reviewed 2020 Aug 16

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7.6

Cons:Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.Reviewed 2020 Feb 03

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3.6

Cons:OverchargedReviewed 2019 Dec 12

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7.2

Pros:The car was a very nice car, clean and new, drove well. Dropoff at the Pittsburgh airport was very easy.Cons:The pickup location at Jefferson in Rochester was hard to find, and I couldn't figure out how to get through the phone system to talk to the person at the office to get more detailed directions. Representative could have been more informative about terms and where the car actually was.Reviewed 2019 Jul 29

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8.4

Pros:accommodating and good valueCons:Gas mileage and appearance of car were excellent. Very tight and cumbersome getting in and out of the car.Reviewed 2019 Jul 22

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2.0

the location was closed!Pros:nothingCons:the location kayak sent us to was closed!!!!Reviewed 2018 Jul 24

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4.4

Avis Bait and SwitchCons:Avis did not have the car class that was confirmed in the reservation available -- in fact, they had no cars, only SUVs and a van. We had confirmed the reservation for a premium and without an upcharge only an SUV was available which was unsuitable for the event we were attending. We had no other choice but to upgrade to a van for an extra $100 or leave without a large enough vehicle. We should have walked away instead of agreeing to the extra expense. Avis will not consider any sort of refund for the extra charge which is very disappointing. Obvious bait and switch tactic and very unprofessional. In the future there are many other rental agencies to consider other than Avis.Reviewed 2018 May 04

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2.0

Pros:The sales agent was accommodating.Cons:The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.Reviewed 2018 Jan 08

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• Where is a good place to pick up my Avis car rental in Rochester?

  One place that is very popular to pick up Avis car rentals in this area is at the Greater Rochester International Airport (ROC). While this location is good when you are arriving on a flight, if you are already in the city of Rochester and later decide you want to pick up a rental car, a better option for you might be the location at 360 Greece Ridge Center Dr. If you happen to be a little further south of the city, a better choice might be the location 1225 Jefferson Rd.

• What are some good reasons to choose Avis to rent a car in Rochester?

  Avis offers a range of rental durations, from daily rentals to weekly and monthly options. This flexibility caters to both short-term and long-term rental needs. Avis provides add-on services like GPS navigation, child safety seats, and additional drivers for a more convenient and comfortable rental experience. Avis has initiatives in place to reduce its environmental impact. You can choose eco-friendly or fuel-efficient vehicles if you want to support sustainable transportation.

• Where can I go to park my rental in Rochester?

  On-street parking in downtown Rochester is metered, and the rates may vary by location. Parking meters typically cost around $1.00 to $1.50 per hour. Be sure to check the meter for specific rates and time restrictions, as they can differ from one area to another. Rochester has several parking garages in the downtown area. The cost of parking in garages can vary, but as a rough estimate, you can expect to pay around $1.50 to $2.00 per hour or $10 to $15 for a full day of parking in a downtown garage. Parking lots are available throughout the city, including near popular destinations and venues. The rates for parking lots can vary, but they are generally in line with garage prices. 

• What is the most popular rental car from Avis in Rochester?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Avis in Rochester.

• How many car rental locations does Avis have in Rochester?

  Avis has 3 rental locations in Rochester. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Greater Rochester Intl airport (ROC)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Greater Rochester Intl airport (ROC)?

  Yes