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One location in Syracuse Hancock Intl Airport
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10.0 Wonderful
Jun 2021
Pros:
Very fast and efficient in processing the paperwork and getting us out the door. Check-in was equally smooth.Cons:
More expensive than I would have expected, but I understand there is a shortage of rental cars and a busy travel period.9.2 Wonderful
Feb 2020
Pros:
yes, friendly staff and very easy pick up and drop off10.0 Wonderful
Oct 2019
Pros:
Price7.2 Good
Aug 2019
Cons:
The pickup was a little confusing as the space number the car was in was incorrect. We had to press the panic button on the keyfob to find the car in the covered parking at the syracuse airport because the space number was incorrect10.0 Wonderful
Nov 2018
Pros:
STAFF WAS VERY FRIENDLY AND HELPFUL.8.0 Very good
Oct 2017
Pros:
Easy pick up and drop offCons:
Bugs not completely cleaned from windshield and candy (3 M and Ms) on floor along side the passenger seat.One location in Syracuse Hancock Intl Airport
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2.0 Poor
Aug 2020
Pros:
The staff was professional.Cons:
If i got my refund because I never got to rent the car. That would be nice. They should somehow utilize there software to know if there are any cars for rent. Please help me get my refund. I got my refund from the insurance company for extra insurance but not for the car10.0 Wonderful
Jul 2020
Pros:
Staff in Syracuse was great, dropoff was super easy in Boston.Cons:
Nothing it was amazing.9.2 Wonderful
Jul 2020
Cons:
Cheaper6.4 Okay
Mar 2019
Pros:
Staff was great.Cons:
Car was dirty, inside & out.6.0 Okay
Dec 2018
Cons:
Purchased insurance but never got the confirmation for insurance I had to purchase twice2.0 Poor
Nov 2018
Cons:
Please don’t use this company. I got to the airport in Syracuse and it turns out they don’t function on saturdays. I ended up booking with Avis. I will run the other way if I ever hear of this car rental company againOne location in Syracuse Hancock Intl Airport
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4.0 Mediocre
Oct 2022
2.0 Poor
Oct 2022
10.0 Wonderful
May 2021
Cons:
Sirius xm10.0 Wonderful
May 2021
Pros:
Yes, the person who took care of us was friendly and efficient. Pick up and drop off we’re both easy.Cons:
Nothing😊10.0 Wonderful
Apr 2021
Pros:
Check in/out process nice and easyCons:
More signs and light at the parking lot10.0 Wonderful
Jul 2020
Cons:
Well people just enjoy a clean vehicle with a fresh smell with a comfortable ride to get them to and from there destination safelyOne location in Syracuse Hancock Intl Airport
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10.0 Wonderful
May 2021
Cons:
It reeked of cigarettes2.0 Poor
Mar 2021
Pros:
Nothing!Cons:
There was a huge line at the counter, and a long wait to pick up my car. I was supposed to get a full size car but the only car they had left was a compact. Awful experience!4.0 Mediocre
Mar 2021
Pros:
Staff was nice. However they helped as little as possible, but over all the experience was. Okay.Cons:
The vehicle had a sticker on the door saying it was cleaned. A baby sock was found in the back hatch area, which should have been easily found if cleaned. The worst part was a strong odor coming from the driver side back seat. Terrible smell, I drove straight from NY to Fl. When I got home my wife told me it smelled like baby vomit or spilt formula.2.0 Poor
Feb 2021
Pros:
Not friendly, didn’t have my car, I’m gonna write a horrible Yelp reviewCons:
Literally anything. You did nothing right4.0 Mediocre
Jan 2021
Pros:
Staff members. Girl that had to downgrade me from an SUV to a full size vehicle was just doing her job.Cons:
Don't use a debit card unless you only want a maximum of a full size car. I requested an SUV because I had to travel and the weather got pretty bad. I had to downgrade to the Maxima and the handling was terrible. I understand there's rules but my debit card has more cash on it than most credit cards. They could have done a larger deposit or something to secure the vehicle I requested. I needed the vehicle so I couldn't cancel or change things.2.8 Poor
Nov 2020
Cons:
Car didn’t have brake.very dangerous to driveOne location in Syracuse Hancock Intl Airport
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6.4 Okay
May 2017
Cons:
The car smelled of smoke and had stains on the seats.9.2 Wonderful
Apr 2017
Pros:
Upgrade my car to SUVCons:
Price of suv5.2 Fair
Apr 2017
Pros:
Good car Good gas mileageCons:
Drop off was terrible. Persons in garage were pushy and grabbed my keys and locked the car as soon as I arrived. Asked them THREE TIMES NOT TO LOCK THE Car UNTIL I GOT MY TGHINGS OUT!!! But they did anyway and said they did not. They had the keys so it was not me who locked it. Seemed like they just wanted to grab the car and not give me time to exit Just a bums rush!!10.0 Wonderful
Jan 2017
Pros:
no hassle6.8 Okay
Dec 2016
Pros:
The price was much more affordable than Hertz's car rental for a driver under 21 years of age, although a little excessive.Cons:
The car was parked very close to a car on the left, which made it very difficult for me to get into the car initially. The car was not clean when I first entered it. The steering wheel was oily and there were crumbs from food on the floor and under the emergency brake. The windshield wipers had some sort of sticky residue under the rubber, not allowing me to properly wipe my windshields. Visibility was low during my road trip, making driving somewhat dangerous.2.0 Poor
Oct 2016
Cons:
I got no help from u to correct the problem poor serviceOne location in Syracuse Hancock Intl Airport
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8.0 Very good
Jun 2017
Cons:
I reserved a compact car, but they could only offer me a pickup truck or a minivan. The minivan was nice and well equipped, but I would have preferred to have the vehicle I reserved instead.10.0 Wonderful
Apr 2017
Pros:
Friendly staff, quick check in and out. Car was clean. Every person I encountered made sure I was satisfied.10.0 Wonderful
Jan 2017
Pros:
How easy it was to pick up and deliver.Cons:
Not knowing that if I brought it back early, the price reduced.8.0 Very good
Aug 2016
Pros:
Car was great. Drove well. Was cleanCons:
Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere No one was available to check car in at Rochester. Waited over 10 minutes. Ended up leaving keys on counterOne location in Syracuse Hancock Intl Airport
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10.0 Wonderful
Jun 2017
Pros:
After I got re-routed to a different airport, my 24-year-old son had to pick up our car instead. I was worried because I thought you had to be 25 to rent. There was a small fee associated with it, but he was able to pick up our car with no problems, last minute. Thank you!10.0 Wonderful
May 2017
Pros:
The ease of pick up and returns.Cons:
Nothing10.0 Wonderful
Mar 2017
Pros:
Comfortable little car with some nice acessories. I would rent that size again.Cons:
Did not like the color. Black showed a lot of dirt. Do not like the gas feature of when the car is idling and turns off car to conserve gas.9.6 Wonderful
Feb 2017
Pros:
Friendly staff. On site vehicle. Quick service on pick up and return2.0 Poor
Jan 2017
Cons:
Did not mention details for each service cost. I ended up with a $1000 bill for only a-week rent.2.0 Poor
Nov 2016
Cons:
Our flight was delayed by over an hour and by the time we landed the rental counter was closed. I was unable to contact them due to the fact that I followed the rules by turning my cell phone off once the cabin door was closed. I feel that hertz should ensure all flights are in prior to closing. I call customer service and told it was completely my fault and I was left stranded over 60 miles from final destination. I was only told to get a hotel room and wait til morning. This would all have cost me more money that I was not willing to spend. I will never rent from hertz again even as a last resort.One location in Syracuse Hancock Intl Airport
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7.6 Good
Sep 2016
Pros:
we were upgraded to a nice SUV.Cons:
Employee got snippy when I declined coverage and said he actually enjoyed it when people decline and then have an issue and their insurance rates go up.One location in Syracuse Hancock Intl Airport
One location in Syracuse Hancock Intl Airport
One location in Syracuse Hancock Intl Airport
One location in Syracuse Hancock Intl Airport
Most popular car type | Mini |
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