2.0 Mediocre2018 Apr 09
It was freezing cold out and we walked to our Thrifty rental place andPros: NothingCons: The place where we rented the car had been closed for 3 months. We are very very disappointed. Walked in the freezing cold and wasn't able to have a car to start our vacation off with very disappointing. Was never told.
2.0 Mediocre2018 Mar 15
Rental did not existCons: I got to the counter and was told that Thrifty had not had a presence at the Syracuse airport for several months. I had a panic attack, then booked another car with a different search tool. I won't use Hotwire or Kayak again
2.0 Mediocre2018 Feb 21
Thrifty Car Rental at Syracuse Airport CLOSEDCons: Made reservations on 1/21/18 for rental dates of 2/16 to 2/20. When we arrived at the airport on the morning of 2/16, we were informed by other car rental agencies that Thrifty had closed up permanently about a week prior, not only at the airport location but at all locations that the one franchisee/owner operated. We were not informed by any means, which left us scrapping for another car. We were able to obtain one through Budget/Avis, but unfortunately we were unable to get the size car we wanted. Any car is better than no car, but had the Thrifty franchisee/location owner informed us at the time they closed, we would have been able to search out a car from another agency. Poor management and ownership representation. Would like to give ZERO stars.
6.4 Good2017 Dec 16
Pros: staff and check in were smooth.Cons: It was a snowy day and the vehicle had inadequate tires for the conditions.
3.6 Mediocre2017 Nov 27
Should have driven my own car and risked breaking downPros: BluetoothCons: I paid almost $400 for 3.5 days. If the car was at least midsize it would have been almost worth it, but it was a tiny compact Ford Fiesta and I felt carsick the entire time driving it! Mind you this was almost $400 without ANY coverage. $25 extra per day because I’m under 25 years old. I will never rent from thrifty again.
2.0 Mediocre2017 Oct 31
PoorPros: The place never let me get it because he claim i yelled at him he was very racistCons: Never got a chance to drive it
2.0 Mediocre2017 Oct 25
No car despite reservationPros: not one thing.Cons: We arrived to the airport only to learn that there was no car available for us despite holding a reservation for weeks. No notification. No offer to remedy the situation. Terrible service. Will never use Thrifty again.
4.8 Okay2017 Oct 18
Cons: When I got there the price that you quoted for both days was only valid for day 1. Ad then when I extended by a day,it was raised again. Most other car rentals I have used get the chargecorrect up-front.
3.6 Mediocre2017 Oct 17
Bait and switchCons: Rate advertised when booked was special, "compact" - to be a vehicle "compact or larger" to be determined upon arrival. Upon check-in attendent said that rate was for whichever vehicle they have the most of, which in this case was 12-passenger vans. Driving a 12 passenger van was a rediculous option for my purpose, so I asked for a compact vehicle. She said they had none. The only other viable vehicle available was a luxury, which they said they would discount. Cost ended up being $310 instead of booked rate of $120. I'm very unhappy and diasappointed. Also after getting vehicle I smelled, and noticed marijuana crumbs on center console storage area.
10.0 Excellent2017 Oct 17
Satisfied customerPros: Very friendly and helpful people. The car was excellent and the cost reasonable.Cons: Nothing