Book Hertz car rentals in Syracuse

Reviews for Hertz in Syracuse

Recent reviews

Traveler rating

Wonderful

5

Very good

3

Good

2

Okay

3

Fair

0

Mediocre

0

Poor

17

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friendly staff

10.0

Everything was goodReviewed 2023 Sep 25

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2.0

-0 I was not told and given a car that required battery re charge! Takes hours to refill and places to refill are scarce!! I would never knowingly rent a car like thisReviewed 2023 Jul 24

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2.0

My flight was delayed and Hertz office was closed by the time I arrived. The next morning, they gave my reserved car to someone else before I arrived and made me wait around. Gabriel Baker, the Manager Associate, should not be in a customer facing job. Instead of at least saying sorry about that but it's policy, he was at best unsympathetic. Overall, customer service was terrible. Be sure you don't miss the cutoff or they'll give your reserved car to someone else and act like you should enjoy the privilege of a lengthy delay.Reviewed 2023 Jul 13

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8.0

No hybridReviewed 2023 Jun 21

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2.0

Hertz moved offices but didn't update me (or the seven other hertz customers who went to the same old address the same day). Hertz gave away my car and then charged me more for an upgrade as my only option. Enterprise across the street from the old Hertz address was kind to give me a free ride to the new Hertz address. I'll def go Enterprise next time no matter the extra cost. Relatability matters!Reviewed 2022 Oct 23

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2.0

Kayak stated on the website a car was available but come to find out there was no cars available for the weekend. Just need better communication with each local business.Reviewed 2022 Oct 18

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2.0

They charged me taxes on my rental even though I already paid it on here.Reviewed 2022 Jun 08

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2.0

Front desk worker was not pleasant to work with at all. Car smelt horribly of smoke so took two hours out of our day to exchange it. Was told I could exchange at any hertz location but 2 of the 3 locations listed on their website were no longer in business so we spent a good amount of time just driving to different locations. I will NOT be booking through Hertz again. I’ve had flawless experiences with car rentals other places in the past so I am certain Hertz is not worth it.Reviewed 2022 Jun 05

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2.0

They were closed during the promised drop off time and charged me extra to go to another location at 5 in the morning.Reviewed 2022 May 22

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6.0

A lot could have been better. From not accomodating the price, to the deposit and being told that the deposit is on the website but "we needed to look". The teller we had wasn't mean, was trying to do his best, but the experience wasn't the best. And my best friend got her email until the next morning when the car was dropped off in the afternoon.Reviewed 2022 May 17

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8.0

Pleasant but slow service. What you see is what you get. It serves the purpose intended.Reviewed 2022 May 14

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6.0

I requested an AIRPORT pick-up and drop-off. YOU arranged for my car at a distant location. VERY inconvenient! Was presented with a Nisson Pathfinder - a good vehicle for my purposes this trip. The tires were very worn but still "legal." After a week the driver's window malfunctioned [in the down position] and I wanted to take it to their service location. I liked the car.] Instead, they replaced it with an older Kia that was a small suv. Not the best fit for a tall person, etc. The Kia hadn't been cleaned [candy wrappers and 1 candy bar under the seat. However that wasn't the worst - it smelled of tobacco smoke. Every time I get in, I have to adjust to that.] Overall? I'm very disappointed in the way this rental has turned out.Reviewed 2021 Nov 27

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• What is the most popular rental car from Hertz in Syracuse?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Hertz in Syracuse.

• How many car rental locations does Hertz have in Syracuse?

  Hertz has 4 rental locations in Syracuse. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Hancock Intl airport (SYR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Hancock Intl airport (SYR)?

  Yes