Pros: I liked that I got a 7 passenger vehicle that I paid for weeks in advance, som people that day can not say the same.
Cons: They could of had my vehicle ready at the time agreed, not with in an hour of there closing time. They also had very poor communication I showed up at the time I booked to be turned away with nothing there a call in advance would of been nice. Then I went back without receiving a call and still no car. When I showed up after no location in my area did not answer the phone there was a lot of other customers with the same problem as me and the phone was ringing off the hook with no one answering it. The worker told the customer in front of me they couldn’t do anything for them and was only able to provide a phone number to call about getting there money back even tho they didn’t provide there car. All around bad service and I will never use Hertz rental car every again.
Cons: When I signed up for the car which was a one way trip from NY to NC it asked me when I would pick up the vehicle and when I would drop it off. I entered 8:00am pickup on Sunday, drop off before 6:00pm Monday. I dropped off at 4:00pm. Hertz didn't have that information so instead of paying $216 I wound up paying $390 and I am less than happy. $15.75/hr plus addl for anything over 24 hrs. Find this unfair and wrong. Wont rent again through Kayak
Pros: Pick up was fast and easy. They didn't have the type of car I reserved, so they upgraded me for free.
Car was clean and in great shape. Drop off took me minutes.
Staff was super friendly on pick up and drop off.
Pros: The staff was friendly,
Cons: I reserved a luxury car and they didn’t have any when I arrived. They provided me a full sized Kia which was less then luxury. They should be able to provide the vehicle I paid for and reserved. Very disappointing
Pros: /The Staff were very nice
Pros: absolutely nothing.
Cons: I reserved a car 3 days prior to my trip. when i went to pick it up there was no rental for me. yet they still charged my credit card. instead of being helpful, i’m given a pamphlet and cal a number in there!!! i call that number and they’re just as useless and unhelpful! Now having to go through them again for a refund has been unbearable. i will never use Hertz again and will actively recommend to my friend never to use them!
Cons: A reservation is not a guarantee of a car. The morning I was there they overbooked by over 50 people.
Pros: Staff was professional and friendly. No complaints about the service provided.
Cons: I was hit with an additional charge for bringing the car back 45 mins late. My issue is that when I came to pick up the car, it took about 30 mins to get the car AND the outside was noticeably dirty. So I was upset with the nickel and dime feeing I got from this location.
Pros: We tried renting a car from Hertz the day before and the location was closed. We then reserved another car from the Syracuse airport location and as we travelled 2 hours to get to the airport were called 20 mins before arriving telling us they had no cars to rent.
Cons: They could have called earlier or not taken the reservation at all.
Cons: We showed up and were told by manager no cars were available because one was broken and the other had body damage, even though we had a pickup scheduled at noon. Have never experienced something like this before
Pros: Staff were friendly but ultimately unhelpful
Cons: Requested vehicle was not available. Upgraded to an SUV which meant exorbitant gas consumption and ridiculously increased cost. No offer to obtain another car from a nearby sister store.
Pros: It was literally the worst rental car experience I ever had
Cons: They didn’t have cars - literally everything could have been better
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Hertz in Syracuse.
Hertz has 3 rental locations in Syracuse. Take a look at our Hertz rental location map to find the best rental cars near you.