Guest reviews
Overall rating
7.2
Good
Based on 44 reviews
Cleanliness
7.3
Comfort
7.2
Pick-up/Drop-off
7.0
Value for money
7.4
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
11
7
1
1
7
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
pick up and drop
friendly staff
car was great
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great car
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waited a few minutes
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2.0
Pros: The staff was professional.
Cons: If i got my refund because I never got to rent the car. That would be nice. They should somehow utilize there software to know if there are any cars for rent. Please help me get my refund. I got my refund from the insurance company for extra insurance but not for the car
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10.0
Pros: Staff in Syracuse was great, dropoff was super easy in Boston.
Cons: Nothing it was amazing.
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9.2
Cons: Cheaper
review from
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6.4
Pros: Staff was great.
Cons: Car was dirty, inside & out.
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6.0
Cons: Purchased insurance but never got the confirmation for insurance I had to purchase twice
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2.0
Cons: Please don’t use this company. I got to the airport in Syracuse and it turns out they don’t function on saturdays. I ended up booking with Avis. I will run the other way if I ever hear of this car rental company again
review from
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10.0
Got a great rate for Syracuse which is ridiculously expensive
Pros: Ease of booking and price
Cons: Syracuse airport is torn up and extremely hard to navigate - not Kayak's fault but a really bad experience for travelers there.
review from
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6.8
Payless in Syracuse
Cons: Don't bother calling the pickup phone number because they will never answer. Just try to figure out where they've been moved to due the the construction in the airport! Also the EZ Pass did Not work!
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10.0
Great Service - helpful folks
Pros: For the first time ever I forgot to refill the car before returning it. I was running super late to my flight, and they were completely understanding. I expected to pay the fee for refilling, but they were extremely understanding and realized that I only used a few gallons of fuel - they charged me the pump price instead of the fee. Extremely thoughtful - will definitely rent from them again!!
Cons: I don't have a bad thing to say. I was a little disappointed that I paid twice for insurance, once through a third party during the booking, and another when I arrived. I wish it was all together - but that's it.
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2.0
Cons: Was not able to make a change to my reservation. Very poor.
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10.0
Totally Customer-Oriented!
Pros: service; doing best to meet my need and beyond. May and her colleague rocked!
Cons: NA!
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7.6
Great price. Ok service.
Pros: The women at the pick up counter in Syracuse was great.
Cons: The instructions in the email had you first call a number that no one answers. I called the national number as opposed to the local one and the customer service representative did not think the Syracuse airport existed nor did he know about the instructions in the email to call the local number Car trunk had trash in it from a previous renter and the car smelled of smoke. Perhaps you have to pay extra for a non-smoking car but I was not aware. No one was at the counter for the return nor answered the phone.
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Top tips for renting a car from Payless in Syracuse
- Compact rental cars from Payless in Syracuse are around 24% cheaper than other car types, on average
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Does Payless offer shuttle or airport pick-up services from Hancock Intl airport (SYR)?
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