Sheraton Houston Brookhollow Hotel

There was a free shuttle bus that took me and my friend to the Galleria. The breakfast buffet was nice. The room was clean, but noisy.

The staff were surly and slovenly and unresponsive. The rooms were noisy as next to the freeway (should have more sound proof windows then). City taxis refused to go to this hotel or didn't know where it was. Cleaning staff ignored 'do not disturb' signs and were very noisy. Biggest problem was that it was in the middle of nowhere and I had to take the free shuttle bus (runs three times a day) to get to the Galleria and then take a taxi to anywhere else. The shuttle bus only travels in a 5mile radius.

Room good bed good and breakfast good

When check out there appear some stange bill such as the phone bill and breakfast bill(my breakfast should be include)

Comfortable room, gym, pool, great breakfast.

They did not have my booking.com reservation. Then they accomodated me but did not note that breakfast is included so I had to sign for my breakfast bill and then re-claim it at check out. Pool opening times are not on hotel book in the room. Also pool does not have changing facility and this was not advised to me by the reception staff or the hotel book so I went down and had to go back up to the room to change, back down again and then go back up all wet ! One of the main reasons for me was the shuttle to Galeria but last shuttle is at 4.30 pm. Again, this was not stated on hotel info on booking.com

Yes they did not have wireless internet and cable interned did not work. How can conduct business without internet now a days.

its location to the convention

the rooms were old. no microwave or ice box in room.