7.9 Good2021 Sep 15
I asked for just the basic insurance but was charged for an upgraded insurance. I was stressed trying to get home after my flight was canceled and didn't catch the error until I received my final receipt. I'll know to pay better attention in the future!
3.9 Mediocre2021 Sep 13
Bought insurance online and when we get check in agent tells that the insurance is not recognized by thrifty. What rip off. Will never use them again. Took an hour and a half just to get to the counter and another 30 minutes to get the car. Not a well run company in Houston near the airport.
1.9 Horrible2021 Sep 08
I rented and paid for a Nissan Pathfinder, and what I received was a DIRTY, SMELLY, and UNHYGIENIC Nissan Pathfinder. I complained and told them that I do not want this car because it was not clean and smelled. I asked for a similar car to a Pathfinder or something similar brand. I asked if I could take the Yukon that had just been washed/cleaned and the duty manager was extremely rude to me… he told me the only thing he can offer me is a Kia Sorrento or I can walk away, and if I want the Yukon then I’ll need to pay more. Very unprofessional and bad experience with Thrifty and Kayak. Not renting again.
1.9 Horrible2021 Aug 23
In the rental car area, there were no lines at all except at the Thrifty desk. We had to wait about an hour, and the line was about 20 deep. Other rental places had a self-check in, or you could just go straight to your car. Once we did get to the desk, there were add-on charges after add-on charges that we didn’t know about when we booked. Once we did get to the area to pick up our car, the Thrifty guy had to wander around the lot for several minutes and eventually find other employees to ask which car we were supposed to take. Never again.
3.9 Mediocre2021 Aug 20
Pickup was Horrid.....over 1.5 hours in a line to finally get the vehicle. The actual vehicle porter was quite rude (she needed to understand that we had never picked up a vehicle from her and did not know the procedures). After she pointed us to a row of vehicles and said pick any of those, but once you open the door it's yours. Ok, but when there was a "Cleaned for Hertz" seal on the doorjam, I asked her again and she rudely says, "They All Say That" as she turned, then walked away...... Drop-Off was very fast, but again, seemed Chaotic.
3.9 Mediocre2021 Aug 12
Stood in line for almost two hours. They had two staff working and 85 people waiting to get a car. Guy at the counter basically told me I wasted my money on the insurance I purchased when I booked the car. Car was almost 550 dollars for 4 days and was a total piece of junk. Car had 30k miles, but felt like it had been around for 200k. If you're going to Houston use hertz or enterprise.
1.9 Horrible2021 Aug 10
It was over an hour wait to get the car , and when you get to service desk they are extremely rude
1.9 Horrible2021 Aug 09
Thrifty ran out of cars. They informed us who were waiting in line for 20+ min. They wanted to put me on a waiting list for hours. But I had a work meeting to attend so I had to catch an Uber. Now I need to call kayak and priceline to get a refund.
1.9 Horrible2021 Aug 07
We requested a “mid-size SUV” & were given a tiny crossover (Buick Encore) that could barely fit one large suitcase in the trunk. The car did not seem very clean when we got in (crumbs on the seats/floor, a pen & mask behind the passenger seat) the gas tank was not full (39 miles until empty) & within the first day of driving the car, we started getting “low tire pressure” & “remote key battery needs to be replaced” maintenance notifications. We called Thrifty’s customer service & were put on hold for almost an hour, so we hung-up & called back. After explaining the maintenance messages we were receiving, we were told to take the car back to the rental office to exchange the car, so we drove over 45 minutes back to the airport, waited in line for a half hour only to be told there weren’t any other cars & the issues we had “weren’t a big deal”. We left & had to fill the tire with air every day for the two weeks we rented the car. Now I look at my credit card statement & it appears I’ve been charged twice; by the third-party company I rented the car through online & Thrifty Car Rental! Grrrrrrrrr! Did I mention I was told a supervisor would call me back “within a half hour” to discuss our concerns with our rental car & never did??! Needless to say, we are NOT happy with our Thrifty car rental experience!
5.9 Okay2021 Aug 03
car had higher miles and not in the best condition, had to trade it out half way thru the rental for another one as the brake rotors seemed to be warped.