Pros: I would have liked for them to honor my reservation. They called the night before to say that they did not have a car to fulfill by reservation and put me on a wait list.
Cons: Honor reservation / Better online availability confirmation.
Cons: They cancelled my reservation and didn’t give me any solution
Pros: The drop-off was extremely convenient.
Pros: Quick dropoff. friendly dropoff. Good car with low mileage.
Cons: Pickup personnel were a bit brusque. Pickup personnel could not tell me if my wife was also authorized to drive the car.
Pros: pick up was a nightmare. drop off was easy
Cons: the car I reserved wasn't available. the line for pick-up was 35 minutes
Pros: The guy working the desk in Houston very friendly!
Cons: The guy grabbing cars was in a rush! I was suppose to have an intermediate SUV, but got a mid-size car. He pulled up and got out, moved on to next costumer. He did not even look over the car
Pros: Drop off aas super easy
Cons: Just have a sign or something that says attendant is on break or something. We arrived at 9pm and it looked as though they were closed.
Pros: Nothing didn’t have the car I reserved and waited for over an hour
Pros: When I arrived in Houston, myself and a group of other people were told that there were absolutely no cars available. This information not only ruined my trip but I felt it was very unprofessional for National to relay this information through the shuttle bus driver rather than a manager.
The next day when I called to see if a car was available, I was told that if there was one, my total was be 159. That was DOUBLE my original rental price for half the day. I am extremely dissatisfied with National and will NEVER book with them again.
Cons: If I had gotten my damn car!
Pros: The staff/ Manager was absolutely rude and not helpful. She claimed the vehicle I reserved (full size SUV was not available upon my arrival at my reservation time. Asked if I wanted to wait or downsize my vehicle for what’s available. No wait time provided. Said it can be 5 min. It can be 45 min. Worst experience ever. Never again.
Cons: Staffs attitude, customer service, pickup process and vehicle availability.
Pros: It was super easy to get to and the customer service was excellent. Being an emerald member paid off as I got to choose the car I wanted.
Pros: The easiness of selecting the car and how you can just keep going!
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from National in Houston.
National has 4 rental locations in Houston. Take a look at our National rental location map to find the best rental cars near you.