10.0
My first time using Kayak and found a very competitive price for a rental car. I will look to Kayak to make reservations for my next trip...Reviewed 2026 Apr 29
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6.0
The car was great but I was charged an extra $120 plus because they didn't have a small SUV and I had to take a larger one!Reviewed 2026 Apr 21
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2.0
The staff at the airport were kind and helpful during both pick-up and drop-off, which I really appreciated. Unfortunately, the rest of the experience didn’t go as smoothly. I wasn’t given any paperwork at pick-up, which became a problem when I ran into an issue with the car. The trunk wouldn’t close, and I didn’t have a phone number to call for help. I ended up having to stop at a gas station and pay out of pocket for assistance, which delayed my plans since I couldn’t safely drive with the trunk open. I then called customer service and spent about an hour explaining the situation. I was told everything was documented and that I would receive a credit. However, when I followed up on later days, I was told there were no notes from that call and no credit had been applied. I had to call several times and kept getting different answers, which was frustrating. To add to that, I received an email saying I could return the car at either 12 PM or 3 PM without any extra charge, but I was still charged anyway. I called several times about extending the lease. Due to renting through a 3rd party , I encountered a lot of wasted time. I had one agent who stopped talking to me because she couldn't understand what I needed. She literally stopped talking and sat on the phone. I rented through Kayak which I won't do again. Overall, while the in-person staff were great, the lack of communication and follow-through made this a really frustrating experience. I 'm still trying to get it resolved before disputing with the bank.Reviewed 2026 Mar 28
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10.0
Well first they wash the car and did not dry it off so I had water spot on the windows and side view mirrors and even though I could figure out some of the car in and out I had to get someone help on other thing like working the screen to get the light to come on but all in all nice experienceReviewed 2026 Mar 26
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10.0
Car had very foul odor, carpet had holes in it in driver side floorboard but otherwise was the actual rental process experience was smooth.Reviewed 2026 Mar 26
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10.0
No issues, great experienceReviewed 2026 Mar 24
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2.0
HorribleReviewed 2026 Mar 12
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2.0
Upon arriving at the Houston airport, it took over an hour to get the rental car. We had rented the car to drive to the Austin airport due to a long layover and ultimately with how long it took budget to check us in and give us a car. Our original flight beat us back to the Austin airport completely waste of time and money would not recommend.Reviewed 2026 Feb 09
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2.0
They NEVER have had a car available to accommodate neither 3of my reservationsReviewed 2025 Sept 22
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6.0
They offered us van when we went there was bo bluetooth. After few hours of driving the roof starts leaking in rainReviewed 2025 Jul 22
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10.0
It’s always great. Smooth & easy. Always have a good selection of cars.Reviewed 2025 Jul 07
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4.0
The vehicle class/price I reserved was not available when I got to the counter. I was forced to pay for a more expensive car.Reviewed 2025 Jun 25
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