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4.0
Pick up at the Houston location was a terrible experience. We arrived, and there were only two representatives working the counter, with at least 10 customers waiting in line. It took about 45 minutes to complete my reservation and get to the car. Once we were provided the first car, we walked to the parking location, and the car was NOT there. We walked back to the reservations desk to get another car. We were upgraded to an SUV, which was a nice make good. However, when we got to the car, as we were starting to back out, we noticed the tire gauge for the left front wheel was flat. Disappointing these major details were not checked prior to making the car available for another customer. Luckily, we found another representative by the cars, and he immediately switched us to a ready vehicle. Overall a really bad experience with Budget.Reviewed 2022 Aug 07
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4.0
the car given me had an oil leak which we did not find out about until we were at out destination, we filled the oil tank completely and called the 800# number for roadside assist at 1230 on a Friday, with no response from tow company, I called again at 4:30 pm, this call got the ball rolling, The vehicle was replaced Saturday am due to the efforts of the tow truck driver who was beyond fabulous, I will be thinking twice before renting again.Reviewed 2022 Jul 29
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2.0
I was charged a fee of $150 for leaving two peanuts on the floor. I offered to pick them up and was threatened with additional fees.Reviewed 2022 Jul 17
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10.0
Staff were very friendly. Bus ride to the pickup location was quick and easy. Drop off location was a little difficult to find at first but once I found it, they made that easy too. The whole process was much quicker on both ends than I'd expected.Reviewed 2022 Jul 11
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10.0
Very friendly, and helped considerably with directions and ideas around Houston.Reviewed 2022 Jun 03
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10.0
Considering the times we are facing. (lack of product) our experience went well. The truck was fully equipped and very comfortable. I would rent again.Reviewed 2022 May 31
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4.0
The car was dirty so I have to get back to ask for a clean car. The price at the end was the same as if I did the rental directly with the renal company or more.Reviewed 2022 May 19
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10.0
More employes at nightReviewed 2022 May 18
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2.0
Charge more than quoted price. No receipt given . Ordered car not availableReviewed 2022 May 09
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10.0
We ordered the curbside drop-off for the return and it was a fantastic experience! Lupe dove us to the terminal and it was a highlight of our family trip. The kids were calling him Mario - even though he was driving perfectly. Thanks, Houston team. You guys nailed it. O'Callaghan'sReviewed 2022 May 02
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10.0
Very good service vehicle and rateReviewed 2022 Apr 30
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10.0
That was TOO easy!Reviewed 2022 Apr 29
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