Book Dollar car rentals in Houston

Reviews for Dollar in Houston

Recent reviews

Traveler rating

Excellent

95

Good

59

Okay

58

Mediocre

109

Poor

11

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car was cleancustomer service

get the cargreat experience

car i reservedgreat value

rented the carnever rent

great pricecredit card

friendly staffpick up and drop

2.0

The cashier lied to me and said my class of car was not available at pickup. I went to pick a lower class car and the person in the garage said there were two of my class available. She said cashiers do that because they upgrade people and make a commission. Horrible policy! Terrible customer service. Tires were nearly bald and need to be changed - safety concern. The vehicle was way underpowered. 4-cylinder engine in a full size SUV, really? We were driving in the Rocky Mountains and the vehicle could barely handle it. Overall the worst car rental experience I ever had.Reviewed 2022 Jul 27

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2.0

Waited in line for over 45 mins to be told that there would be a wait with no ETA for our vehicle, even with a reservation. We could not wait due to our travel plans, so went over to Hertz, who was incredibly helpful and got us a vehicle right away. Do not rent from Dollar!Reviewed 2022 Jul 22

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2.0

When I arrived with my wife and two young children at the rental car location, an unhelpful monotoned person told me that all cars were sold out before I could say anything. I told them I had a reservation and they proceeded to say that since I have a reservation it will be a four hour wait for my car. I couldn’t do that with two young children. I called and cancelled and I’m waiting for my money back. If they don’t have cars then they shouldn’t allow people to book reservations.Reviewed 2022 Jul 17

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8.0

I would like the option to have 2nd driver with low cost.Reviewed 2022 Jun 09

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2.0

The rate turned out to be 50% higher due to insurance. Chose a different company instead.Reviewed 2022 Jun 09

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2.0

Ran out of vehicles and had get van instead of requested car. The van was dirty and was pretty rough.Reviewed 2022 Jun 01

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2.0

Pickup took an hour waiting in line. Took 5 days from dropoff to get my receipt (needed for expense report). Dropped off a day early and they still charged me full price. Not a good rental experience, would recommend to rent from somewhere else.Reviewed 2022 May 29

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2.0

Overall a very bad experience. Had to wait an hour in a very long line upon arrival. Then did not get the size of vehicle we paid for. Then we had to wait in another line for another hour in the garage waiting on a car because they didn’t have any available. Very disappointed and will not use them in the future. Staff was rude and not very friendly or customer service oriented.Reviewed 2022 May 17

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2.0

Waited almost an hour for the car. Person at the booth outside was giving cars to people out of order and was not very pleasant.Reviewed 2022 May 06

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2.0

Forget about renting Thrifty/Dollar ok thursdays or fridays. Line for check-in is eternal! Staff not friendly at all, and only 2 counters eventually 3 working to check-in a long line of renters.Reviewed 2022 May 06

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2.0

Flight canceled and could not transfer the rental to nearest airport.Reviewed 2022 Apr 30

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2.0

Pickup was horrendous. 2 1/2 hour wait in line with a reservation. We picked up 2 hours after our reservation time. At 12 with hundreds in line people went to lunch. In this type of service industry you need to service the people then take your lunch. Sorry it is busy but it’s the job.Reviewed 2022 Apr 25

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• What is the most popular rental car from Dollar in Houston?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Dollar in Houston.

• How many car rental locations does Dollar have in Houston?

  Dollar has 3 rental locations in Houston. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes