Guest reviews
Overall rating
4.8
Okay
Based on 7 reviews
Cleanliness
4.2
Comfort
5.7
Pick-up/Drop-off
5.1
Value for money
4.5
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Pros
"The car had good gas mileage"
(in 621 reviews)
"Staff was friendly and accommodating."
(in 282 reviews)
"Helped me get my car changed"
(in 610 reviews)
Cons
"Never renting from here again!"
(in 111 reviews)
"Car was dirty seats were stained"
(in 33 reviews)
"didn't have the car reserved"
(in 878 reviews)
Recent reviews
Traveler rating
2
0
1
2
2
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2.0
Pros: Nothing. We didn’t end up renting from this place. They only had one van. The tires were worn out and when confronted by this fact, they yelled at us.
Cons: Will never rent here
review from
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8.8
Cons: Car could have been cleaner and disinfected better because it wasn’t
review from
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8.4
Pros: The staff was very helpful and friendly
Cons: I felt the rental was a bit outdated and beat up but overall served its purpose
review from
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2.8
Pros: Car was filthy when picked up and had to stop by car wash before we got on road. The van has lots of mileage on it (two years old van- year 2018 Dodge Van with nearly 70k miles).
Cons: DO not use this rental car company!!! POOR quality for the price you paid!!!
review from
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5.6
Pros: Staff was friendly
Cons: The rear right tire had low air and the TPMS was on. I was told that was normal for their vans.Contrary to what I was told there was no ez pass tag.Regarding the tire I had to put air in at two pumps so I could reach back to the airport and I ended up spending $3:75.I did not receive an apology for the inconvenience from the people in Humble. I did receive an apology when I called the company’s customer service though.
review from
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4.0
Pros: The employees were very friendly.
Cons: We were given an old car with 114K+ miles and less than a quarter tank of gas...
review from
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2.0
Pros: not friendly, they were terrible
Cons: The should accommodate their costumers better
review from
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Where can I find Ace car rentals in Houston?
Top tips for renting a car from Ace in Houston
- Economy rental cars from Ace in Houston are around 48% cheaper than other car types, on average
FAQs about renting a car from Ace in Houston
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Does Ace have a car rental location at the airport: George Bush Intcntl airport (IAH)?
Does Ace offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?
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