Book Ace car rentals in Houston

Reviews for Ace in Houston

Recent reviews

Traveler rating

Wonderful

0

Very good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

4

8.0

The paperwork portion of the rental was exceptionally fast. The shuttle took a little longer than I expected. The pickup agent was great. The shuttle driver gave great recommendations regarding places to eat. The drop off was very convenient near the airport.Reviewed 2022 Mar 21

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2.0

I arrived on time with confirmation number. Rented way in advance and was told they did not have the car I reserved! I needed a 7 passenger van. The kicker was that the women manning the desk had no concern whatsoever and just kept repeating they only had a 5 passenger vehicle and they could not help that someone had not returned the vehicle I rented. Sorry but yea, it could be helped. I will never use kayak again as it is simply an automated system of renting with no regard concerning the customer. Ace rentals is pathetic.Reviewed 2021 Dec 01

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2.0

I knew something was amiss when we came out to the car rental pickup and there were no ACE shuttles. I finally got through to the office and they indicated that a shuttle was there when we said our flight came in, and had since left. So we had to wait 15 minutes for another shuttle. The pick-up was in a strip shopping area, and looked like a consignment store. All kinds of signs screaming that the unlimited mileage wouldnt apply if you went over the border out of TX, and that you couldn't bring guns or drugs into the cars. The office was a tiny desk and there were all sorts of old toys around the office. So weird. The car we received had just been returned from a fender-bender, and had all sorts of dents and marks on it. There were holes in the upholstery. There were over 109k miles on the car- and the registration was over 6 months out of date. It's kind of laughable really- we asked for another car and they said none of the cars that were supposed to come back actually did. Over the border maybe???? The staff were nice and did the best they could, but I would never rent from them again.Reviewed 2021 Nov 10

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1.9

I did not even get to use your service.. I was not even notified that I had to call to have someone pick me up me up. When I finally called they couldn't find my reservation even though I had a reservation. I was stuck at the airport. This is a lousy service. You should send a detailed message to your clients telling them exactly what they need to do.. I will never use your service again .Reviewed 2021 Sep 08

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6.0

Pros:Staff was very nice and helpful. Pick up and drop off was very simple and convenient.Cons:Their cars can be inspected better before renting them out to customers. The first rental that was provided brakes and tires were very worn. They did switch us out into a newer vehicle they following day.Reviewed 2021 Jun 27

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4.0

Pros:NoCons:The truthReviewed 2021 Jun 09

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2.0

Pros:Nothing. We didn’t end up renting from this place. They only had one van. The tires were worn out and when confronted by this fact, they yelled at us.Cons:Will never rent hereReviewed 2021 Mar 10

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8.8

Cons:Car could have been cleaner and disinfected better because it wasn’tReviewed 2020 Aug 28

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4.0

Pros:The employees were very friendly.Cons:We were given an old car with 114K+ miles and less than a quarter tank of gas...Reviewed 2019 Dec 03

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• What is the most popular rental car from Ace in Houston?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Ace in Houston.

• How many car rental locations does Ace have in Houston?

  Ace has 3 rental locations in Houston. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Ace offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  No (According to our data)