Pros: The car was nice, the dropoff was easy.
Cons: Had to wait two hours for an available car at pickup, with no place to sit at pickup point. Explanation for this was that a gold member had demanded a car, and they always receive priority. There were 20 people waiting with us. One man said he had been there three hours. Also, felt ripped off on the gas-tank charge. We were given the option to either fill the tank or be charged an extra $43 at drop off. We filled the tank, only to find out that thrifty charges you $36 regardless. So, we spent $20 to fill the tank for a savings of $7 on the total bill. Slimy.
Pros: Car ran fine was as represented
Cons: Drop off was a NIGHTMARE. Flew in to Houston Hobby, arrived about 4:45pm local time. Waited for a shuttle for 20+ min. Saw other car rental companies shuttles but not thrifty. Finally called. They said the location was CLOSED for the day! They close at 4pm on a Saturday!!! Had to uber twice and go back the next day to pick up the car. Very frustrating. As a suggestion maybe send the hours of the location and if there is an after hours drop/pick up available at time of booking???
Pros: Drop-off was easy.
Cons: It was extremely difficult to find the location for pick-up at HIA. They were very slow at the counter and the car was not ready. The relationship between Thrifty and Hertz was not explained, which would have made everything better. We did not understand why we were constantly referred to Hertz, which in turn sent us back to Thrifty. The same goes for Dollar. They had one person at each counter and eventually we figured out that both could serve us. It was just a mess.
Pros: nothing, really.
Cons: i got an SUV with 53,000 miles so it was pretty beatup. I paid for a premium SUV(Suburban size) and i got a Yukon. When i asked for a refund, the response was "do you want this or not". The check in team was OK but the folks downstairs who give you the vehicle were very hostile at IAH airport.
Cons: A tire went flat on my trip and there was no spare tire. Roadside assistance told me to buy a new tire since I was so rural so I spent $130 on a new tire. Now customer assistance won't refund my money and only offered me a $100 voucher as compensation.
Pros: That I got to my destination.
Cons: I didn't get the car that I reserved, the one I did get had a smoker in it previously, they pointed to the car and that was it. They didn't even walk around it to note the dents and scratches. Nobody to check it in. Had to use a do box.
Pros: The staff was good and the drop off was good.
Cons: I was satisfied with the experience.
Pros: We don't know. The staff was unreachable as the office closed at 4:00pm.
Cons: Renting from a car rental company that doesn't close at 4:00pm on a Saturday afternoon.
Pros: My ENTIRE experience with Thrifty car rental was terrible. I had a reservation for my pickup time set for 1:00 pm and I didn’t receive my vehicle until 3:41 pm.
My vehicle was NOT the vehicle that I reserved and my experience was a total disaster.
The rental company was overwhelmed and they didn’t care about the customers at all. There was NO communication whatsoever regarding why there was a (2) two hour delay in receiving your vehicle. There was NO compensation or empathy at all.
Pros: All terrible.
Cons: When renting from Thrifty, you will be shuttled over to Hertz. Its was one line for all customers. Waited over an hour for a car. Waited 20 minutes to exit the gate. Poor customer service.
Pros: My rental car was canceled due to issues with the vehicle, how can I get a refund for the insurance because I didn’t have a car?
Cons: After paying a rather high price on kayak for the car, I was charged double the price I paid at the counter. I have insurance myself thus have never purchased the insurance and this rep insisted I HAD to purchase the coverage. Paying over 400$ for small car was ridiculous.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Thrifty in Houston.
Thrifty has 2 rental locations in Houston. Take a look at our Thrifty rental location map to find the best rental cars near you.