Find reviews that mention:
2.0
Car was not available at pickup. Only option offered was a different model (minivan vs full suv) at a different location. No compensation offered. Returned the car earlier and was denied refund of early time. Charged a bogus cleaning fee when no extra cleaning was performed. Repeatedly lied to by store manager.Reviewed 2023 Aug 20
review from![kayak]()
2.0
Had issues with both pickup and dropoff.Reviewed 2023 Aug 10
review from![kayak]()
10.0
Service was top rated gold starsReviewed 2023 Jul 31
review from![kayak]()
2.0
Reserved a Manager Special at $135/day and upon arrival was given something they are renting for $33/day EV. Had the hardest time to find a place to charge and called customer service to return and swap for a gas car. The manager on duty wanted to charge me an upgrade for the days I had already used plus the one I haven’t used yet. When I asked what exactly was Special about the car I got for a $100 extra/day, he had the audacity to tell me that it’s their discretion to give me anything on the lot as a SPECIAL. Be careful when paying a whole lot extra for their SPECIAL, you will get the cheapest car on the lot. The EV was eventually swapped for a gas car with 60k on the odometer and a check engine light on the dash. Luckily I made it to my destination!Reviewed 2023 Jul 29
review from![kayak]()
2.0
Nothing. You did not have my car reserved.Reviewed 2023 Jul 21
review from![kayak]()
4.0
Representative in Houston was really rude and unprofessional. Didn’t follow the protocol, he just told me to sign the contract (didn’t go over what the contract) and to make sure the gas tank was full when the car was return.Reviewed 2023 Jul 05
review from![kayak]()
4.0
Everything was great except for the attendant when I was leaving garage. I was leaving & bcse she wanted me to go to a different exit than the one I was at csed me to scratch the truck tht I had. She was just rude & seen me gttn rdy to hit the pole but wldnt even warn me or say anything. Not customer friendly @ all!!!Reviewed 2023 Jul 03
review from![kayak]()
6.0
The pickup at Houston Bush was terrible. Took over an hour to get me car. When I arrived there were about a dozen people ahead of me in line, with two clerks at the counter. After about ten minutes, both clerks finally finished with their customers, at which point one clerk shut down her station & left for the night, promptly at 7:00pm, leaving the remaining clerk to work through the long line of customers. When I finally got my car, the poor guy still was solo and there were at least another dozen customers waiting behind me - probably would be another hour before they got THEIR cars. Terrible service!!! First time in a long time I’ve used Hertz, will probably not do so again. However, the car was nice, the return three days later smooth & painless.Reviewed 2023 Jul 02
review from![kayak]()
10.0
Renting the car in Houston was great. Dropping it off in Park City was worse than usual. Plus I was charged $200 in extra fees on top of my prepaid rental.Reviewed 2023 Jun 21
review from![kayak]()
2.0
I returned the vehicle 3 hours before it was due and was charged for 2 extra days and additional late fees. This is unacceptable business practice.Reviewed 2023 Jun 15
review from![kayak]()
8.0
for the price it was goodReviewed 2023 Jun 08
review from![kayak]()
2.0
I booked it for an 11pm pickup. I was slightly delayed because the shuttle took so long and at 1115 when I arrived the Hertz counter was closed and I had no option but to go rent from someone else.Reviewed 2023 Jun 04
review from![kayak]()