Book Hertz car rentals in Houston

Reviews for Hertz in Houston

Recent reviews

Traveler rating

Wonderful

41

Very good

21

Good

2

Okay

14

Fair

1

Mediocre

0

Poor

91

Find reviews that mention:

pick up the carwrong location

car was cleanlocation was closed

friendly staffpick up and drop

car availablecustomer service

rented a car

2.0

Car was not available at pickup. Only option offered was a different model (minivan vs full suv) at a different location. No compensation offered. Returned the car earlier and was denied refund of early time. Charged a bogus cleaning fee when no extra cleaning was performed. Repeatedly lied to by store manager.Reviewed 2023 Aug 20

review from

2.0

Had issues with both pickup and dropoff.Reviewed 2023 Aug 10

review from

10.0

Service was top rated gold starsReviewed 2023 Jul 31

review from

2.0

Reserved a Manager Special at $135/day and upon arrival was given something they are renting for $33/day EV. Had the hardest time to find a place to charge and called customer service to return and swap for a gas car. The manager on duty wanted to charge me an upgrade for the days I had already used plus the one I haven’t used yet. When I asked what exactly was Special about the car I got for a $100 extra/day, he had the audacity to tell me that it’s their discretion to give me anything on the lot as a SPECIAL. Be careful when paying a whole lot extra for their SPECIAL, you will get the cheapest car on the lot. The EV was eventually swapped for a gas car with 60k on the odometer and a check engine light on the dash. Luckily I made it to my destination!Reviewed 2023 Jul 29

review from

2.0

Nothing. You did not have my car reserved.Reviewed 2023 Jul 21

review from

4.0

Representative in Houston was really rude and unprofessional. Didn’t follow the protocol, he just told me to sign the contract (didn’t go over what the contract) and to make sure the gas tank was full when the car was return.Reviewed 2023 Jul 05

review from

4.0

Everything was great except for the attendant when I was leaving garage. I was leaving & bcse she wanted me to go to a different exit than the one I was at csed me to scratch the truck tht I had. She was just rude & seen me gttn rdy to hit the pole but wldnt even warn me or say anything. Not customer friendly @ all!!!Reviewed 2023 Jul 03

review from

6.0

The pickup at Houston Bush was terrible. Took over an hour to get me car. When I arrived there were about a dozen people ahead of me in line, with two clerks at the counter. After about ten minutes, both clerks finally finished with their customers, at which point one clerk shut down her station & left for the night, promptly at 7:00pm, leaving the remaining clerk to work through the long line of customers. When I finally got my car, the poor guy still was solo and there were at least another dozen customers waiting behind me - probably would be another hour before they got THEIR cars. Terrible service!!! First time in a long time I’ve used Hertz, will probably not do so again. However, the car was nice, the return three days later smooth & painless.Reviewed 2023 Jul 02

review from

10.0

Renting the car in Houston was great. Dropping it off in Park City was worse than usual. Plus I was charged $200 in extra fees on top of my prepaid rental.Reviewed 2023 Jun 21

review from

2.0

I returned the vehicle 3 hours before it was due and was charged for 2 extra days and additional late fees. This is unacceptable business practice.Reviewed 2023 Jun 15

review from

8.0

for the price it was goodReviewed 2023 Jun 08

review from

2.0

I booked it for an 11pm pickup. I was slightly delayed because the shuttle took so long and at 1115 when I arrived the Hertz counter was closed and I had no option but to go rent from someone else.Reviewed 2023 Jun 04

review from

More

• 6.1 /10Avis Car Rentals at Houston
• 5.8 /10Payless Car Rentals at Houston
• 4.6 /10Thrifty Car Rentals at Houston
• 4.3 /10Ace Car Rentals at Houston
• 5.8 /10National Car Rentals at Houston
• 6.5 /10Budget Car Rentals at Houston
• 5.6 /10Advantage Car Rentals at Houston
• 8.0 /10Alamo Car Rentals at Houston
• 6.6 /10Enterprise Rent-A-Car Car Rentals at Houston
• 4.3 /10Dollar Car Rentals at Houston

• What is the most popular rental car from Hertz in Houston?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in Houston.

• How many car rental locations does Hertz have in Houston?

  Hertz has 29 rental locations in Houston. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes