Pros: Unfortunately I didn't have a good experience with any of this process at the Hobby Payless/AVIS location. I hate leaving bad reviews however each part of the process was full of problems and deceiving tactics.
Cons: They had no vehicles ready to pick up that were in the size that I had a confirmation number for. They use this excuse to force you into having to pay to upgrade to another vehicle. I was asked to either wait (an unknown amount of time) or pay 20.00 a day more for a truck. Then after you agree to the new price they tell you they will email you all the paperwork. So you leave with no proof of cost and absolutely no paperwork. I logged in to my credit card account later that day and noticed I was charged 540.00. My original rental was confirmed as a full size car at 310.00 and that included the taxes and fees. So if you add the 20.00 each day you will get 60.00+ a few dollars for additional taxes. So let's add 20.00 for those. So it should have been 390.00. The drop off was easy and I spoke to the lady checking me back in and asked her if I would be charged an additional hour because I arrived at 11:09 and I was supposed to be back at 11:00. She said absolutely not. She knew I had to wait on 2 cars to figure out how to return there car and make their way into the lot. They is why I was 9 minutes late. She even said that she would make sure I wouldn't be charged for the additional hour. Guess what..... I got charged for 31.00 additional dollars for the hour.
Cons: The people were just plain rude and didn't do anything to help my situation solid stranded at the airport
Pros: The rate was very competitive. That is about all.
Cons: The Payless counter was closed at the IAH rental car center and they were directing Payless customers to the AVIS desk (This, mind you, was the Thursday before the Easter holiday). It took 45 minutes to an hour to get to a customer service rep. Then, they were out of the size car we ordered so they upgraded us to a small SUV. Which we thought would be good until we got in and it smelled like cigarette smoke. Not a great experience.
Pros: The car was Ok. for a $110 USD
Cons: Please pay attention to customers reservation prices. The reservation was made to pick up the car at hobby airport but my plane arrived to George Bush Airport. I tried to get the car at George Bush airport and the lady at Avis told me that it was possible but she did not mentioned anyting about price changes. So when I arrived to the car and read the papers, surprise !!!! the price was not $110, The new price was more than $450 USD !! Unbelievable. so I went back to the office and cancelled the operation. Now there is a pending charge from Payless car rental charge in my credit card for $595 USD.
Pros: The drop off process was very user friendly. We had an early drop off, so had to use the after hour drop off. Drop off was smooth and quick, maybe totaling 5 minutes tops.
Price was cheap enough that we got a little better option than we would with Avis or Budget at the same price.
Cons: So Payless has now merged with Avis and Budget. This is a good idea, but neither of the Avis, nor Budget clerks knew how to link into Payless' account to pull up our reservation. After a solid 20 minutes and multiple texts to their boss, we were finally issued our rental. There was no opportunity to look it over for damage, they just kind of pushed us out of the building with vague directions as to where the vehicle was located. We found much damage (cracked front bumper, dents in the doors, tire rash to the rear, chip in the windshield, and a variety splotches missing in the paint from rocks) but were never told about it, or relieved to find out that they already knew about it. Also, a weird addition, we kept finding finger nail clippings in random interior spots... glove box, center council, in the media cup holder, on the rear seatbelts... just strange.
Pros: They were quick. No hassle.
Cons: Cleaning the car better. You can tell it was rushed.
Pros: The staff wasn’t that friendly. Got another customer and our car mixed up. Gave both of us the same car.
Cons: The staff could be friendlier. I saw her interact differently with different customers.
Cons: The address for the pick up location is wrong. The address given was the airport address, not the rental car location address.
Cons: No one was there with no advanced warning. Sign pointed to Budget. No one was there, so we went to Avis where the woman hated her jobs she literally did not smile one time. When we had questions, she just pointed to signs.
Cons: Pickup was not easy and hard to navigate through. Additionally, I brought back the car a full day early and was not issued a refund because I pre-paid. Terrible customer service and business model. They kept my money even though I brought it back a full day earlier? That’s awful. I will absolutely not ever use them again
Pros: The Payless booth was closed in Houston, so I had to go to the Avis booth to pick up my car. Also, I flew into Bush Intercontinental airport and had scheduled my pick up at that airport; however, I was booked to fly into Hobby airport instead......of which I did not want to do. Why would I rent a car at Hobby when I was flying in to Intercontinenal????? I specifically put in Intercontinental airport in my "search" for a rental car. Avis charged me $171.77 for renting at their airport instead. Please try to help me get that refunded to me. I contacted Payless and have a case # 34321114 but have not heard from them. Thank you for your help.....Carla Higgins. My email is firstname.lastname@example.org.
Cons: See above.
Pros: The pickup counter staff was very friendly and was trying to help us find the best deal which was most appreciated. But when I asked about getting a car that had Apple play in it she spent over 1/2 hour talking with others and looking for a car. Once she found me, as I was signing the paperwork she said, and you’re ok with paying $5 more per day, right? Well, no I absolutely was not. It then took another 10 minutes or so for her to get a different car, which as it turned out had Apple play in it. That car unfortunately had a distinct cigarette smoke odor but having spent so much time at the counter, I didn’t go back in to complain.
And then the mayhem of the corona virus hit the country and we decided to return home early and to return the car to a different location than originally planned. I was appalled to learn we would be charged $75 for the change fee. I was not happy about that and will never use Payless again.
Cons: See above comments as I put everything in there.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Payless in Houston.
Payless has 2 rental locations in Houston. Take a look at our Payless rental location map to find the best rental cars near you.