Book Payless car rentals in Houston

Reviews for Payless in Houston

Recent reviews

Traveler rating

Wonderful

12

Very good

8

Good

2

Okay

3

Fair

2

Mediocre

0

Poor

8

10.0

quick,easyReviewed 2024 Feb 18

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8.0

Pros:Staff was informative and helpfulReviewed 2021 May 18

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10.0

Pros:Quick process. Showed up they had my reservation they were ready to go took me less than 5 minutes to get my vehicle. Upon returning, staff saw I had oversized item and instead of making me transfer to a shuttle they drove me to the airport in my vehicle. Very much appreciated!Cons:No improvements needed. Everything went as planned!Reviewed 2021 May 18

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6.0

Cons:The check-out process took almost 2 hours. There was a line a mile long and only 3 people working the counter while 3-4 others twiddled their thumbs in preferred area.Reviewed 2021 May 17

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8.0

Cons:Only one person left to check in over 12 customers. Waited almost an hour to get checked in. Car was not clean but was the only one available. I was told the car wash was broken. Disappointed because I was attending a funeral with family.Reviewed 2021 May 03

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4.0

Pros:Unfortunately I didn't have a good experience with any of this process at the Hobby Payless/AVIS location. I hate leaving bad reviews however each part of the process was full of problems and deceiving tactics.Cons:They had no vehicles ready to pick up that were in the size that I had a confirmation number for. They use this excuse to force you into having to pay to upgrade to another vehicle. I was asked to either wait (an unknown amount of time) or pay 20.00 a day more for a truck. Then after you agree to the new price they tell you they will email you all the paperwork. So you leave with no proof of cost and absolutely no paperwork. I logged in to my credit card account later that day and noticed I was charged 540.00. My original rental was confirmed as a full size car at 310.00 and that included the taxes and fees. So if you add the 20.00 each day you will get 60.00+ a few dollars for additional taxes. So let's add 20.00 for those. So it should have been 390.00. The drop off was easy and I spoke to the lady checking me back in and asked her if I would be charged an additional hour because I arrived at 11:09 and I was supposed to be back at 11:00. She said absolutely not. She knew I had to wait on 2 cars to figure out how to return there car and make their way into the lot. They is why I was 9 minutes late. She even said that she would make sure I wouldn't be charged for the additional hour. Guess what..... I got charged for 31.00 additional dollars for the hour.Reviewed 2021 Apr 12

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2.0

Cons:The people were just plain rude and didn't do anything to help my situation solid stranded at the airportReviewed 2021 Apr 05

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4.0

Pros:The rate was very competitive. That is about all.Cons:The Payless counter was closed at the IAH rental car center and they were directing Payless customers to the AVIS desk (This, mind you, was the Thursday before the Easter holiday). It took 45 minutes to an hour to get to a customer service rep. Then, they were out of the size car we ordered so they upgraded us to a small SUV. Which we thought would be good until we got in and it smelled like cigarette smoke. Not a great experience.Reviewed 2021 Apr 05

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2.0

Pros:The car was Ok. for a $110 USDCons:Please pay attention to customers reservation prices. The reservation was made to pick up the car at hobby airport but my plane arrived to George Bush Airport. I tried to get the car at George Bush airport and the lady at Avis told me that it was possible but she did not mentioned anyting about price changes. So when I arrived to the car and read the papers, surprise !!!! the price was not $110, The new price was more than $450 USD !! Unbelievable. so I went back to the office and cancelled the operation. Now there is a pending charge from Payless car rental charge in my credit card for $595 USD.Reviewed 2021 Mar 23

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4.0

Pros:The drop off process was very user friendly. We had an early drop off, so had to use the after hour drop off. Drop off was smooth and quick, maybe totaling 5 minutes tops. Price was cheap enough that we got a little better option than we would with Avis or Budget at the same price.Cons:So Payless has now merged with Avis and Budget. This is a good idea, but neither of the Avis, nor Budget clerks knew how to link into Payless' account to pull up our reservation. After a solid 20 minutes and multiple texts to their boss, we were finally issued our rental. There was no opportunity to look it over for damage, they just kind of pushed us out of the building with vague directions as to where the vehicle was located. We found much damage (cracked front bumper, dents in the doors, tire rash to the rear, chip in the windshield, and a variety splotches missing in the paint from rocks) but were never told about it, or relieved to find out that they already knew about it. Also, a weird addition, we kept finding finger nail clippings in random interior spots... glove box, center council, in the media cup holder, on the rear seatbelts... just strange.Reviewed 2021 Mar 09

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10.0

Pros:They were quick. No hassle.Cons:Cleaning the car better. You can tell it was rushed.Reviewed 2020 Dec 02

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6.8

Pros:The staff wasn’t that friendly. Got another customer and our car mixed up. Gave both of us the same car.Cons:The staff could be friendlier. I saw her interact differently with different customers.Reviewed 2020 Nov 16

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• What is the most popular rental car from Payless in Houston?

  Premium (RAM Pickup or similar) is the most frequently booked rental car type from Payless in Houston.

• How many car rental locations does Payless have in Houston?

  Payless has 2 rental locations in Houston. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Hobby airport (HOU)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Hobby airport (HOU)?

  Yes